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Reply from Copper Cylinder

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Copper Cylinder reviews

Good
8.4 out of 10

18 Trustpilot review(s)
Most recent review
Review company
  • Reviews (18)
coppercylinder.co.uk

copper cylinders to specification at an unbeatable price.

Many thanks for an excellent service, an excellent price and getting this prepared to an individual specification on the same day for me to collect! It is installed now and working nicely. Would not hesitate to recommend this company to anyone.

Henry (Cambridge)

coppercylinder.co.uk

Great prices and quick delivery

not used this site before but prices were great and no problems with delivery or cylinders

coppercylinder.co.uk

Review by confirmed purchaser

Like a stick or rock with excellent running all the way through

First class service through and through. I won't hesitate to use this company again and will most definately recommend them to anybody.

coppercylinder.co.uk

Review by confirmed purchaser

Ben was very helpful - great service

Great value product and well pleased, performs so much better than the old cylinder. Had to arrange to collect from the factory so I could do job over the weekend and all involved were very helpful

coppercylinder.co.uk

Review by confirmed purchaser

fast delivery in perfect condition

arrived when was said and in perfect condition.no hassel would recommend to other buyers.

coppercylinder.co.uk

Review by confirmed purchaser

Excellent service, fulfilled everything I wanted

Fantastic service and product. I've now installed and faultless. Extremely pleased with everything from purchase, delivery arrived on forecast day at 1000 on the day and excellent product.. Excellent value for money. Would definitely recommend.

coppercylinder.co.uk

great customer service and swift delivery

Great customer service, lots of choices and even more available when I rang customer services to arrange a bespoke order, and to cap it off I got a next day delivery as my order was placed in the morning. Highly Recommended.

coppercylinder.co.uk

Review by confirmed purchaser

Too big to care

No response to my email inquiry regarding shipping.
£25 doesn't get you a tracking Number. No lower shipping costs.
Had better communications and postage from articles costing £2 let alone £222.
This all adds up to inferior or non-customer orientated company.

Reply from coppercylinder.co.uk

Sorry James, I am unable to find any emails or an order from you? Did you order under another name?

At this moment we do not offer a tracking number as everything is delivered by ourselves but you're welcome to call and we can contact the driver if you have any special requirements.
coppercylinder.co.uk

Review by confirmed purchaser

ok but

very quick delivery at a cheap price, but a liitle more informatio about hole sizes would be useful.

coppercylinder.co.uk

Review by confirmed purchaser

Good price and a good service

Very pleased with the service from copper cylinders. Excellent price and a good quick delivery. I was pleased to see that the immersion heaters ordered with the cylinder arrived fully fitted, a nice surprise.

coppercylinder.co.uk

Excellent Service, delivered next day and very cheap!!!

I would recommend this company to anyone.

I had a cylinder installation job booked and ordered the cylinder to be delivered to my customers property. When I arrived to carry out the installation the cylinder had already been delivered, first class service and cheaper than other places I have used.

I will be using this website again and will be recommending it to anyone who asks!!!

coppercylinder.co.uk

Professional quick service, would use again

Great service and very fast delivery, no problems whatsoever. Would definitely use again and would recommend to anyone looking for cylinders

coppercylinder.co.uk

Great copper cylinder & Next day delivery!

Delivery came next day, exactly as I'd ordered with no issues. Very quick & it was really easy to order to the awkward dimensions I was after. Will use you guys again! Cheers.

coppercylinder.co.uk

Review by confirmed purchaser

The service by the Copper Cylinder Company staff is very poor, and they are not trust worthy. They delivered the wrong size cylinder, but didn't want to replace it when I complained.

I spoke to Serah twice about my complaint. She said that she will investigate, and asked me to leave my phone number, but several weeks have passed and she still hasn't phoned me.

Reply from coppercylinder.co.uk

This customer received the same cylinder he ordered on-line and informed us that it was the wrong size for the space he was working in.

As a gesture of goodwill we agreed to replace the cylinder (even after he had removed the lagging??) but requested payment for shipping as this is an external cost. We’re still waiting to hear back from the customer.Due to this review, we can only assume that our solution was unsatisfactory.

coppercylinder.co.uk

Review by confirmed purchaser

Best Prices On the Net

Cant fault the company, great prices and delivered on time. They will also make you hot water cylinders to order!

coppercylinder.co.uk

Review by confirmed purchaser

great delivery and item

item as ordered and arrived very fast great

coppercylinder.co.uk

Review by confirmed purchaser

Excellent product, first class service and great value for money

I came across this company's web site and quickly found exactly what I needed at a very competitive price. I decided to go for one of their standard products, although it appears that they also to make to order. I ordered the cylinder late on Monday afternoon and was told that it would arrive on Wednesday morning. The cylinder arrived at 11am Wednesday and was very well packaged. The immersion heater I also ordered had been pre-fitted so one job less to do. The cylinder was installed and working later that day. To sum up, a great product at an extremely good price (the best i found!) backed up by great service - who could ask for more!!

coppercylinder.co.uk

Review by confirmed purchaser

good service and products

I found the cylinder i needed online and it was delivered on time as specified. Very simple and good service.