Cosmos reviews

Cosmos reviews

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Our rep was rubbish

I got back from my holiday to playa olid in Tenerife in the early hours of this morning. I booked our holiday through monarch holidays. When we arrived the transfers etc were fine. The hotel was great - but that had nothing to do with cosmos. However, during our welcome talk a few things happened. 1) my boyfriend had left his phone on the transfer bus to the hotel and hasn't realised til we got to the room and the bus has left. So we mentioned this to our rep and she said that she would call the bus company when they opened at 10 (it was half 9) which I knew was wrong coz I'd had an email from the bus company saying they opened at 9am on weekdays. But whatever, that was fine, she said she'd post something under our room door the next day. 2) we booked 3 "excursions" via our rep (Sharna was her name) and they were all fine - however I later realised we could've got discounts from them online which I was annoyed about. Also, the directions our rep gave to us for 2 of the excursions were not very good and we had to ask directions around the town before we found where we were actually going.
Now, my boyfriend's phone - we never got anything under our door the next day, or for the 2 days after that. We rang her 3 days after we'd first mentioned it - got put through to the EMERGENCY number which was highly unnecessary - and asked whether she'd had any luck finding the phone. She said that she was just on her way to the airport and would ask them at the office when she got there and post something under our door the next day at 12ish. And guess what? We received nothing under our door the next day or at all during our stay - we NEVER heard from her after that. She didn't find my boyfriend's phone and did not help us one bit in trying to get it back ourselves.
All in all I disappointed by our rep, Sharna, as, in addition to all of that, she said that she'd be around the hotel between half 4 and 5ish every day if we had any problems - she was never there and we only ever saw her once.
I was very disappointed.
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Unbeleivable greed by 4 companies concerned

I recently had to cancel a holiday that was booked with Cosmos through Co-oP travel because of a very serious illness. This holiday was cancelled at very short notice and as a consequence I lost all monies paid, and that included all supplements and taxes.
Because I was going to be away for 3 weeks I sent my books etc by post to the hotel. as that was cheaper than paying for excess baggage weight. This parcel was received by the hotel, and I emailed them asking them to send it back to me. They replied that it would cost me 15 euros for them to do so. I replied that in view that they had received payment for my cancelled 3 week stay the least they could do was to send it back at their expense. This they have refused to do, but did offer to hold onto it until I next booked at the hotel, In that email they also stated that COSMOS could not help in getting the parcel back to me.

WHY HAS THE HOLIDAY INDUSTRY BECOME SO VERY VERY GREEDY??????
THIS HOLIDAY COST ME NEARLY £750-00 AND AMONGST THOSE LISTED BELOW NOT ONE COULD DO THE DECENT THING AND ARRANGE FOR THE RETURN OF THIS PARCEL FOR A MISERLY 15 EUROS.
I am fortunately insured and will I hope get my money back. but for a miserly 15 euros I would have expected for the sake of customer relations some one along the line to have done some thing about getting my parcel back to me.
THE 4 COMPANIES INVOLED ARE Co-oP TRAVEL
COSMOS HOLIDAYS
MONARCH AIRWAYS
HOTEL ALCAZAR Monte Gordo Portugal
I DID NOT CHOOSE TO BE TAKEN ILL AT SHORT NOTICE, HAD I DONE SO MY CHOICE OF ILLNESS WOULD NOT HAVE BEEN LIFE THREATENING. H W Atkins
IF ANY PERSON FROM COSMOS DOES READ THIS THEN I HOPE THEY ACT UPON IT. THEY ALREADY HAVE ALL MY DETAILS ON THE INVOICE FOR NEARLY £750-00 SENT TO ME.
UNFORTUNATELY I HAVE HAD TO LEAVE A 1 STAR RATING.
EVEN THAT IS FAR TOO HIGH FOR THIS LEVEL OF GREED
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show the extras at the start!

decided to change my flight back from malaga....£44.00..all looks cheap until you add on seats and luggage!!! always good service...but!!!!
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2 holidays this year, both excellent

We holidayed twice with the Cosmos group this year (once with Monarch and once with Cosmos) and both times the holiday was excellent, much better than the price would suggest. We intend to use them again.
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The Nile but not as we know it

My wife and I went on the Nile in March 2011 after booking through Cosmos.
We were the first group back into Egypt after the troubles. The holiday was great and as there were no tourists around sight seeing was easy without crowds.
The only negative I would say was lack of quality entertainment in the evenings. Perhaps not really Cosmos's fault but then they sell the holiday.
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Well done Monarch

We fly to Malaga 8 times a year we allways have very good crew and the pre orderd meal is a good as BA .THe planes are clean and on time
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Fureteventura - April 2011

Booked via Sunshine Holidays - no problems at all with ticketing/flights/hotel etc etc. Only saw rep for about 10 mins on 2nd day of arrival but had emergency info - really nice not to be hasselled into buying trips etc. Would recommend Cosmos again. Liked the neat rucksack supplied by Sunshine Holidays.
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great holiday

just had a great villa holiday with cosmos.
everything went well, and to plan. stayed in very nice accomodation. the reps are very friendly and helpful. what more could you ask for?
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Will use Cosmos again

Great prices and good flight times (shame about the naff charter airlines) but apart from the one greeting meeting - you're left well alone to enjoy your holiday - will use them again!

Cosmos Details

About this company

Looking for cheap holidays online? Monarch - the new trading name for Cosmos Holidays - offer great value holiday deals on package holidays, all inclusive holidays, self catering holidays and villa holidays to resorts across the Mediterranean, Canaries, Caribbean, Indian Ocean and Red Sea.

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