What a great company! They hire fast, competent people, and provide great customer service. A few years ago, I purchased a laptop at Costco. The battery was not holding a charge, despite the fact that the laptop was less than a year old. I called Costco, the call was answered right away by a native English speaker, who understood my problem. He called HP (the brand of the laptop), got an agent on the phone for me, and then stayed on the phone line while I explained the problem to the HP sales rep. When the rep tried to tell me that the battery was no longer under warranty, Costco stood up for me, and told HP that it should be still under warranty. The Costco agent told me I could leave the call if I wanted, and that he would have a battery fed-exed to me. Within a few days, I received a brand new battery, free of charge. What amazing service. Thanks Costco!
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Love Costco. Their quality is incredible - they have so many of our favorite things that we typically get at Whole Foods - but their prices are SOO much cheaper! We get everything there - pantry staples, gas, cute clothes for the kiddos, and even bought our new car through them! Seriously. No other dealer would beat the price that we got through Costco! That store is amazing.
My real problem with Costco is the fact that they just didn't have the products I wanted. I have a specific preference for certain brands and Costco just didn't carry them. While I did have the opportunity to get some new brands, and they did have some meat products I liked, but it wasn't enough to prompt me to return after the first year.
This is one of those stores that you walk into intending to buy ONE thing and walk out with a $300 credit card bill. Yes we do pay the fee annually to shop here for some things that we can't get at the local supermarket, mostly because we use a LOT of something. But we juste seem to pick up too many items that wind up going stale or that we really didn't need so much of because most everything is mega sized. Twice we've bought food that has been recalled for some nasty reason, usually finding out about it after we've ingested it, so stay away from the samples if you value your health. It appears that people come here to eat for free, which I find very funny especially when I see the same people return again and again to the same line. They rarely carry anything gluten free and vegetarian and nothing is marked to the effect. They only accept one credit card, which is a huge inconvenience. That being said, on a rainy or cold weekend, when we have absolutely nothing better to do, we go there just to kill time and people-watch. It would be cheap entertainment if we'd remember to leave the AMEX card home.
I have been a member of my local Costco since it opened many years ago and I have been a regular customer and a huge fan. Two years ago I would have given them 5 stars without hesitation.
Recently however I have found their pricing much less competitive, so much so I am beginning to question if my membership is value for money.
Books are cheaper on Amazon (with free delivery) Cameras are cheaper in PC world and Argos PCs are cheaper in PC World Many foods are cheaper in Asda. Many white goods are cheaper on line without the hassle of arranging your own delivery, installation and disposal.
Once you could almost take it for granted that if it was for sale in Costco then you were getting the best price. Sadly this is no longer true.
Costco's buyers need a wake up call. It is all to easy for consumers to find the best price available .
It seems that they Costco are just too slow to react to price fluctuations in the current fiercely competitive retail environment and if they carry on they will lose out on membership.