don't hesitate to order from this company as they sell good quality merchandise at a very reasonable price. They don't mees you around with delivery, either. they phone when they say they will, and they arrive at the exact time agreed upon.
I come back to Cotswold periodically as the quality is great, the process smooth, I've never been let down in terms of delivery or service and I know I will love the product. Just wish I could afford to shop with them a bit more often!
Extremely efficient service with a great choice of delivery options. Great choice of products with extensive descriptions which match the products perfectly.
I would definitely order from Cotswold again as they offer such a reliable and friendly service. The communication was excellent with phone calls confirming the delivery date and then phone calls on the day confirming the time.
Everything worked well from ordering to delivery. The only thing I would say as a reservation is that to get some reasonable sense of when your delivery might arrive costs quite a bit!
Wow - what service! I'm extremely pleased with my experience even when my first product had to be taken back and replaced because it was cracked. No quibble, just polite and friendly service throughout. Would definitely recommend this company to others. Looks and quality of the furniture is great!
Although I'm very pleased with both pieces of furniture I've bought from this company, I got very cross over delivery. The delivery slot is 7am - 6pm, so I had to get up at 7am and stay in all day. By 6pm it still hadn't arrived. Came some time between 6pm and 7pm and was delivered next door, although we were in and the doorbell was working.
I contacted the firm at 6pm to complain. They were helpful. But I don't think it's reasonable to expect people to stay in all day. Some firms send last minute message saying roughly what time to expect delivery.
Very pleased with our sideboard, a really good match to the image, and very good value for money. A very easy web-site to use and a brilliant delivery service. Product came exactly when they said it would, within a few days lovely - not to have to wait weeks for delivery. Would highly recommend this company.
WANTED TO USE PAY LATER - YOU SHOULD MAKE IT VERY CLEAR ON THE OPENING PAGE THAT THIS FACILITY IS NOT AVAILABLE TO PEOPLE WITHOUT MOBILE PHONES - NOT EVERYONE FEELS IT NECESSARY TO HAVE ONE
IF IT WASN'T THAT YOU ARE THE ONLY COMPANY I'VE FOUND WITH A TABLE 85 X 85 I WOULD HAVE CANCELLED ORDER
My entire experience of shopping with The Cotswold Company was excellent. I was kept well-informed at all times regarding the delivery status. The customer service was very good and efficient. This was my first time shopping at the Cotswold Company and I will certainly shop here again.
ordered the 2 sideboards today for the lounge excellent service paid for and date of delivery given polite and friendly service over the phone . Delivery great telephone call to say on his way delivery guys smart and helpful would buy from this company again and would have no hesitation in recommending you buy from them, so what are you waiting for.
Lovely piece of solid wood furniture , which was quick and easy to assemble., Perfiect for what i wanted it for, would defo buy more furniture from cotwold and would'nt hesitate to recommend to friends ..
The website is easy to navigate and search - ranges can be easily browsed. Ordering process simple and clear. Good communication whilst awaiting delivery with regular email updates. Delivery well organised and as expected. Furniture good quality at a good price. Overall really happy with the service and our purchases. I have no hesitation in recommending this company and hope everyone has the same good experience we did!
Having searched for weeks for a small dresser or sideboard, that I liked and was in my budget, I came up against huge lead times, price that were too high and even a complete lack of stock. Very frustrating! So I'm really pleased to have found something I love, reasonable priced and that will be delivered in a few days time. Hurray!!!
Great customer service when I requested extra dimensions. Personal call from them to confirm a delivery date and plenty of e-mails including one on the day to confirm delivery. Excellent value for money compared to other companies we looked at. Would recommend the company to friends and family.
I recently ordered an oak bed. Loved the service, the delivery was exactly as described with a phone call before they arrived to tell you it was on the way. The quality of the bed (build quality, materials, finish etc) was fantastic. I have now placed an order for a chest of drawers too: I didn't consider going anywhere else!
i found this great site using google...we had searched for a good 2 days and this was the only place we found that did exactly what we were looking for.....easy site to navigate around and the order process is so easy...and from what i can see...you get a lotta product for the money.
If all their furniture is off this quality then it I may become a collector as I replace all my MDF rubbish. A simple and effective shopping experience with their people placing my console exactly where I wanted it.
It is a great product and very well made. The delivery was really good, they phoned the day before and confirmed the delivery time. They also phoned on the day, the men were lovely, friendly and well mannered.
Should you be considering purchasing oak furniture I would like to recommend Cotswold when placing the order the system was so easy even down to selecting the delivery date and time and it was bang on delivered by two very helpful gentlemen ,
I do not have an ongoing axe to grind with an alternative supplier but please avoid oak furniture solutions following a total disaster of an order that took 5 weeks to resolve and having listed a catalogue of errors in a letter of complaint I received an offer of 10% off my next order an offer I shall not be taking up.
thanks to Cotswold for restoring my faith in excellent customer service
The Cotswold Company's website is very easy to use and display their products very well. We chose 'Marseille Distressed Small Extending Table' based on the spec and the quality images they provided. And we weren't disappointed. Delivery was as ordered, and we put it together and were using for the evening meal. Very impressed for the quality at the price we bought it. I would definitely recommend them to others.
To reply as a company, please log in to your business account.