Fantastic site -- it's all there - no questions necessary. Well pleased and thank you!!!!
Everything about this company is outstanding. My beautiful pantry cupboard was delivered promptly in perfect condition.
I would recommend this company to anyone looking for quality at a really competitive price.
Came across this company online on a google search. Their products and service is 5 stars. Bought a sideboard from them and I had to return in less than a week to order a matching six chairs dinning set!!!
On the day of delivery the driver had been given the wrong number and wrong address even though I had confirmed both. I was contacted by the Cotswold company and in trying to ring back 10 mins later the office was shut. I therefore had no one to contact over the weekend and had to wait to arrange for redelivery, at which point I was charged £30! On final arrival of the items a week later, the delivery company had dropped them causing them to be badly damaged and therefore had to be returned. I finally received the items after 4 weeks with the company attempting to arrange an even later delivery date! At no point was I offered a formal apology and quite frankly was appalled by the low level of customer service.
I love the sideboard and it holds all my best entertaining crockery and cutlery.
The colour matches our oak dining suite perfectly. The drawers are on runners and work smoothly. The delivery men were excellent, keeping in touch about the expected time, and being very careful carrying it, putting in position then unpacking it and checking that all handles and screws etc were present. They also took away the packing.I thoroughly recommend this product and the company
I am so impressed with the items which I ordered (Cottage Oak Coffee Table with Drawers, Cottage Oak Side Table with Drawer, Montague Oak Wide TV Stand with 2 Doors and Montague Oak Mirror). They look amazing and are really well made. The delivery was at the time arranged and the delivery men we polite and helpful and unpacked and checked the furniture and took away all of the packaging. I am looking forward to receiving the only item which had a lead in time - hopefully in time for Christmas! I will be ordering from Cotswold Company again!
lovely products , very good wesite , and good helpful staff on the phone to help with any of the products offered , well done .
I have used the Cotswold company twice now and was very pleased with the level of service. ordering over the phone was quick and easy and the staff nice , efficient and friendly. the items arrived quickly , well packaged and were very good quality at an excellent price compared to the high street and similar websites. I would highly recommend them.
If you are looking for quality furniture at affordable prices then look at The Cotswold Company's website. We've bought several pieces of furniture from them and were impressed with not just the excellent quality of the items but also the attention to customer service. They were easy to deal with and provided a very professional and prompt delivery service. Everything was well packaged and all the items arrived safely. We cannot praise them enough in a time when many other companies overlook customer care once a deal has been sealed.
We shall definitely purchase from them again if we need any more furniture.
I ordered two door cupboard but found it was too small so rang Customer Services and explained that I wanted to swop for 2 door sideboard. Item was in stock and was delivered a few days later, the original one collected at the same time. Can`t fault it!
I have never used the web site before. It was clear and easy to follow, unlike some. I completed the order very quickly. I just wish that all web site ordering was that easy. A clean, clear and tidy web site with no frills - just how it should be. Well done.
really please with new item of furniture from the cotswold company.i would certainly recommend it. delivery was excellent and arrived as scheduled
I ordered the item and was given a delivery date which was fine. Then received an email that I could have it delivered earlier if I paid an extra £9.99 - seemed a bit of a cheek as previous reviewers have pointed out, however I fell for it and paid up and chose my date.
On the day of delivery I was given a two hour slot, but unfortunately the driver could not manage that and arrived 50 minutes late.
On opening the package I found the item was damaged and have found it very difficult to resolve the matter. Complained via the chat line but the operator had to break off to go home before he resolved the problem.
Cotswold emailed me the next day to promise a new delivery date for a replacement but so far nothing has been confirmed and no new item appears to be on the way. They do not reply to me emails and even the chat line says they are too busy to talk. I have emailed to say if the replacement is not available then I would like a refund, once again a stony silence.
The only resort appears to ask my credit card company to reimburse me for damaged goods otherwise I will have to resort to the small claims court.
Moral - the website might look appealing but if there is a problem you could be left out in the cold.
The ordering process was easy and the information on the website was clear & accurate. Email notifications were helpful and I was clear on when delivery was going to be - I did opt to pay for named day delivery.
I don't agree with the additional charges for removing packaging which I think should be a standard offering and £15 to move item to another room is cheeky. Compared to other retailers I think these details should be part of the company's focus on customer service.
I would definitely order again.
We were looking for a corner cabinet at a reasonable price for our dining room and saw one on line at The Cotswold Company. It arrived within about a week well packaged and on time. We liked the way we received a date then a time slot then a more accurate time so there was no excuse for not being in to receive the item. However we were charged £9.99 delivery when we thought that the price included this.
Very user friendly website, good online chat interface and when I had a question they couldn't answer immediately, they got in touch with the warehouse and got back to me within 48 hours whilst keeping me updated. Only 4 stars due to long delivery interval for free delivery - 2 weeks! However options for express delivery, evening delivery and delivery to room of choice.
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