The ear muffs I ordered were delivered even sooner than expected but they kept me informed. Even when they were let down by a third party supplier for part of the order they took the trouble to phone to give me the option to proceed or not. Very impressed.
After ordering a full priced item, which arrived promptly and in fine condition, I realised the advertised free gift was missing. After contacting them I was rudely told it was my own fault for not ticking the right box but as a gesture of goodwill they would send it out and charge me the postage!! Horrified at the lack of customer centriciry, the jumper wa returned and purchased from a customer orientated retailer.
I would not return or recommend this company.
Easy to order, excellent customer service,simple returns/replacement service, a great online shopping experience.
The only problem I encountered was with DPD, the delivery service, I had to return my purchase for a different size and DPD sent me an email with a new delivery date. I waited in all that day and then contacted Country House Outdoor using live chat (great way of instant communication) only to be told that there was no way that my purchase could be delivered that day. I emailed DPD to complain but have heard nothing from them.
Found Barbour bag for myself and gloves for an Xmas present at roughly half the price I had seen in a department store. Exvellent value and fast delivery. Cannot fault
The only reason this did not get 5 stars is the fact that the first garment they sent me was the wrong size which had obviously not been checked. However when I rang at 19.00 that evening and explained everything they shipped me another which was with me within 4 working days and kept me updated throughout.
This was a Christmas present so I was searching for the right one and with the quality plus the price I was not disappointed.
The Hunter wellies I ordered were delivered quickly, and I have just come back from a trip to Norwich, where they had a baptism of fire in the mud and water as we photographed birds in the soggy marshes. My partner loves them!
I found website easy to use, and soon found what I was looking for. Product was cheaper than other well known websites, and product arrived quickly.
Would definitely use Country House Outdoor again!
I had to change some boots for a smaller pair, the customer care person could not have been more helpful, quick easy painless process.
I would feel happy to shop with them again,
They have a great selection of quality brands, it's reassuring when you can't try something on, if you need to exchange it, you are not jumping through hoops.
You should try it, I'm sure you would like it.
A 4 week delay owing to stock unavailability (I guess 'low stock' might mean 'no stock') however I was fully updated regarding this at all times during the process. Shoes received; well packaged and at a very competetive price - thanks!
Country House Outdoor are really good. They seem to stock all the big names, and I received a lovely barber jacket from them. It was easy to order online and arrived the very next day. And it was cheaper than in any of the big stores.
This was the first time I used Country House Outdoor after finding it on a google search and would thoroughly recommend it.
From the ease of ordering to the delivery- which arrived practically the next day everything was first class.
A great big thank you !!!!!
Found this site by chance and got exactly what I was looking for and got it at a really good discount. Delivery was really quick. Thank you !. If you had a wider range on accessories I could have bought more. Great site and would use again though.
Found by accident on a web search, but have been very impressed by quality and speed of service. Would definitely look to use again if future. Great prices too!
I found this company purely by chance via a price comparison tab and apart from the fact I saved about a third of the price to the original company I was looking at I got the same thing and received my goods quickly and without any problems and they updated me at each stage of the process, wonderful.....
I ordered a Barbour Jacket from Country House Outdoor. The price was the lowest around for the Jacket I liked so I placed an order. The received a dispatch email really quickly but the tracking from Royal Mail was not working. I telephoned the company who were really friendly and as promised called me back the following day once they had looked into it. Luckily my parcel had already arrived the following morning.
I would not hesitate to recommend, fab company to deal with.
It was really unbelievable service, good price, ordered Saturday delivered Monday. What more do you want.
Very quick to post my items out, had exactly what I wanted and at a good price too, their advertised stock levels being truthful - they were the third place I had tried for one of the Joules items, shops saying they had it in stock when they actually didn't. What was best was they didn't charge me extra for where we live - not mainland UK which so many do. To be honest I won't use a company who charge extra for delivery to us. Arrived well packaged and very pleased.
I was contacted by the store to inform me that the item I ordered was not quite the same colour as advertised to make sure that I still wanted it. I spoke to Dec and he was really helpful and processed my order really quickly once I had confirmed I was happy to go ahead. Brilliant customer service
I ordered 2 items from Country House Outdoor and they arrived 3 days after purchase.
One item I ordered was the wrong size (my mistake, not theirs) so I sent it back asking for an exchange, the size I wanted was out of stock so was given a refund. Very happy with how promptly everything was dealt with. Great customer service as I had a phone call to explain why I was being refunded. Will definitely be using this company again.
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