I ordered a pair of Le Chameau boots as a Christmas present for my wife in early December. She tried them on briefly on Christmas Day, thought they were great, but wanted to try them again as she suspected they might be a little small. Before she got the chance to do so, we were both involved in a serious road traffic accident on New Year's Eve. My wife broke bones in both her feet and was unable to try the boots on again before the expiry of the normal returns date. I contacted Country House Outdoor in late January to tell them what had happened, and they could not have been nicer. They were happy for us to hold onto the boots for as long as it took, and then return them if they were too small. My wife was finally able to try them on in March, and they were indeed too small. I contacted Country House Outdoor and they gave me a free returns label and I sent the boots back. Within a couple of days I had a call from them offering a full refund of the amount I had paid, and to be charged a slightly lower price for the replacement boots a size bigger. (Where is the catch, you ask? ... There was none.) The refund of the original payment was processed immediately and the new boots arrived a couple of days later. In all my dealings with them, on the phone and by e-mail, Sarah and Lydia could not have been more friendly or helpful.
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