A really perfect service! I ordered on Sunday evening from Germany - and on Wednesday I yet received my Barbour Jacket.
I will use Country House Outdoor sure also in the future! Best service in town, thanks!
I ordered two Joules jackets one for myself, the other for my daughter. They arrived next day as promised. My daughter decided that hers did not suit her, I contacted Customer Services and spoke to a v. helpful member of staff who advised me on returning. Within a couple of days of returning the jacket I had an e-mail to confirm a refund.
It was a pleasure to deal with this company, I would certainly recommend them and will use them again in the future.
I ordered Adair of Merrell Violetta scandals in red, which were in the sale for £31, the cheapest anywhere. They fit perfectly, although it is good to k ow that they offer a free returns service if they don't.
They were delivered straight away and packed very well.
Overall I am very please with my purchase and the high level of service received, and would not hesitate in recommending this company to anyone looking for a good deal
not happy with the fact that i have totakr pictures send to you then waite for report on findings then if you decide to replace will again after waite not best service i feel not happy after purchasing the coat go away wearing it then after waite to see after i send pictures
I ordered my Joules coat and two days later it was delivered!! Very easy ordering system and a great price too.. I would definitely use them again and I have recommended them to family and friends.
google searched this jacket and found it £ 69.00 cheaper than anyone else what more
can you ask speedy delivery one very happy chap
My husdand likedhis jacket the day it arrived he tried it on very quicly and liked it but tried it on when he had more time and relised it was not the right size but I had shereded the paperwork. The company was very good and let me return the jacket after sending me a new number very gratefull
I purchased a jacket after much deliberation searching of brands and websites. I absolutely love it and know I will wear it on many occasions.
I'm sure I will purchase again in the future as I was impressed with the service I received.
First class experience with this company- very helpful and supportive when boots ordered (Duberry Wexford style) had to be returned for smaller size- (this style of boot I personally found to be big fitting, so from personal experience it would be advisable to go down one size when ordering).
Also just a slight word of caution; Remember to print off their own returns form from your log-in page account if you need to return items and qualify for free delivery. If you are unable to print or access this returns form, you can contact them and they will send you one on.
I myself was unable to find and print off the returns form on my log-in account page solely because I thought the Green- RETURN icon button on that page would divert me back to the home page if i clicked on it, not so- this is where you WILL find the printable returns forms.I found this out after having had to pay the cost of having to return my books back to the company for a replacement size.
I contacted customer services about the above issues that were of concern to me and suggested that the Green icon button on their web page should read RETURNS not RETURN. Haven spoken to customer services about this issue they agreed and refunded me half the cost of postage and packaging I payed for the return of the boots and they also took onboard my concerns regarding the wording of the green icon. Despite this hiccup- my experience with this company was outstanding. I would highly recommend them to anyone and would definitely buy from this company again.
I knew what I wanted before visiting the web-site and found exactly what I wanted easily and quickly. The goods were delivered within the given time and did not have lots of unnecessary packaging which I was also delighted about!
I ordered a pair of Barker Westfield shoes and they were delivered pronto the next day.
The fit was perfect but I noticed a small black mark on one of the shoes. I contacted them and they emailed me a return postage label to return the shoes. I posted them off and received my replacement pair in a couple of days.
Would recommend anytime.
Good quality products
Good sizing info
Good range of products
Delivery service not as cost effective as rival companies
Not well advertised- heard through word of mouth but your google optimisation isn't very good so harder to come across company unless referred.
Deliver isn't a prompt as rival companies
I did not actually keep the item that I ordered but I was impressed by the speed of the order and of the refund. Excellent customer service.
Never used this company before , but definitely will again. Very good prices easy ordering and was delivered very quickly. Daughter delighted with joules field jacket. Thank you ;)
Great products, great prices, good customer service and fast delivery.
Easy to use website, fast cheap delivery, excellent service all round
leider waren die stiefel defekt , umtausch war mit etwas umstand aber unproblematisch !
It's potentially more troublesome buying clothing on line - not being able to try it on before purchase and then having to send things back. And walking jackets aren't cheap. So I phoned Country House Outdoor for product info twice before I decided to purchase. The staff were really friendly and helpful. Once I'd made up my mind to place an order it was only a few days before it arrived and I love it!
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