Reply from Covent Garden FX
[REPLY]
- Reviews (334)
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- Zarina de Ruiter
- London, US
- 1 Review
Great rate, swift transaction
Wonderful. Best rate for USD I've found online and with the option to pay in cash I didn't have to worry about making a bank transfer to a company that to me was not yet known. Ordering the money on their site was easy and the exchange at the office was swift. Would very much recommend.
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- Dawn Curzons
- Coventry, GB
- 2 Reviews
Great Service !
Ordered my currency thursday night and it was delivered first thing Sat morning. Good exchange rate and first class service.
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- Philip Dewhurst
- Preston, US
- 1 Review
- John Hulbert
- 2 Reviews
Icould not believe how efficient this company was and the speed with which they dealt with my order
I would be more than happy to recommend Covent Garden FX to you or anyone else needing a problem free currency exchange.
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- Mellani Georgiou
- London, US
- 1 Review
The Best Rates and quick service!
I found Covent Garden FX through MoneySupermarket and after shopping around a bit online, i found that they had the best rates. I put an order in online (to take advantage of better exchange rate) and collected the next day. A bit difficult to find but i called and they directed me. Very helpful and friendly service. Will 100% use them again.
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- Eric Miller
- Beeston, US
- 1 Review
Easy and quick
Very pleased, came as promised, kept well informed via email progress report.
Will use again
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- Eddie Bell
- Nuneaton, US
- 1 Review
Easy to order, very good service and would recommend to anyone to use.
This is the first time using this company, I found it very easy to order and pay for the currency I required. The service was very good as when they phoned up with a query they treated me as a person, not a number which I thought was excellent. I would definitely use them again and would highly recommend to anyone wanting to use them.
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- Tony Charlton
- 1 Review
Fast & Prompt
Great service if I can manage do it anyone could, an easy to follow process online. The Money arrived both fast and prompt when I had ordered it for, I will be recommending Convent Garden FX to my family and friends.
- Barbara
- 2 Reviews
Great price helpful advice quick and easy. First time I used them, very good.
Excellent.. Would highly recommend. Will use again.
- Sarah Robb
- London, US
- 1 Review
Perfectly adequate service
First time I have used this- I have since recommended to my friends. The person on the telephone was very reassuring when I rang to verify it was all legitimate (due diligence only). The delivery was prompt and very cautious not to hand over the money to anyone but me- despite reassurance from my team it as fine which I respect. I would use again.
- ISHBEL WHEELER
- 2 Reviews
Not up to usual high standards
I have used CGFX several times and usually have a first rate experience, ordering online and collecting. The last two times the email confirmation has not arrived so I have had to email and phone to chase. I ordered Polish Zloty and when I emailed Sam, I was told the money would not arrive until later than I had requested. However the rearranged time was fine and the pick up was very easy. Sort out your email problems, CGFX, and next time it will be 5 stars again.
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- Kelly Lynch
- Cheltenham, US
- 1 Review
Fantastic
What a great company, money delivered when said. I did have a problem with Royal Mail delivering it to a neighbour and not notifying me, when I rang covent garden after Royal Mail said I needed to go through them, they did everything possible to help, even though they were just about to close. Best rates I could find on all online comparison sites, will certainly use again!
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- Ela Krawczyk
- 1 Review
mail order - all good except money was delivered on a different day than asked for
I bought euro online. I am very happy with the service - the exact money arrived, on time (even before). The email service is very clear and prompt. The only minus - i asked for the money to be delivered on Monday, but it arrived on Saturday and I wasn't there, so had to rearrange delivery. Plus, I could not transfer the money due to problems at my bank before the deadline mentioned in the email and could only do it next day, but they kept the rate is offered originally, which was slightly better than next day. I will use them again. I checked many exchange rates online and in stores and they are simply the best.
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- Sorrel Kerbel
- 1 Review
Deadfully rude, inept
I ordered Ukrainian money, was told to collect at 4pm but the man at the desk, I think the owner Paul, was on the phone for ever before he rudely told me that he'd tried to phone three times and e-mailed me to save my coming in! (an hour's journey to collect - they do not "post" Ukrainian currency. (Home later, no messages on my answer-phone, no mail evidence - he'd lied to me. Also claimed they were very busy because the exchange rate had gone up."
Next morning, spoke to Sam, very polite and apologetic but yet another excuse - "enough Ukrainian hadnt been released by Bank of England" (only £400 worth!)
Yet another phone-call later, heard the best advice of all from a woman, "You should apply to M&S or the Post-Office for this and save yourself unnecessary bother!"
What a strange attitude to business!!! Never again...
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- Bob Bennett
- 5 Reviews
Straightforward no fuss transaction. Marvellous!
Using this service for the first time, I was a little hesitant, even anxious. However, any misgivings I might have had were completely unfounded. What a brilliant way to get foreign currency. I shall certainly use this service again.
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- William Brame
- Westcliff, US
- 1 Review
First time I used this service thought they were very good and helpful
Great price helpful advice quick and easy. First time I used them, very good.
- David King
- 4 Reviews
Covent Garden F(irst class) X(change)
In my view the best Foreign Exchange company on the market. Far better than high street banks and multi-national stores. I will have no problem in using them again, neither will I have any problem in highly recommending them
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- Kate Beall
- London, GB
- 1 Review
cant count!! They admit their tills often have £100 variance!
I was served by the owner Paul. The total was £902 something and he told me not to worry about the £2 after i had handed over what i thought was £900 and he had counted it. I offered to pay the extra by card but his machine wasnt working so i gratefully accepted.
He gave me a receipt, well, an order receipt.... he never mentioned on their how much I gave and how much I received. Both of these said zero. Which i didnt notice until later.
When i got home I realised i gave £950 not £900 as i forgot to take the extra £50 out from the morning. i admit i made an error by forgetting to take money out but I was annoyed that someone who counts money miss counted £50 through a bundle of £10 and £20 notes! I emailed [Name] (a family member who deals with complaints - unprofessionally i must add!) Stating the situation, I attached the reciept and said that thier till will either be up or someones pocket is.
[Name] replied extremely defensively and She told me to stick to the facts not judgement! She also said the the tills would be hard to pin ooint these issues as they often have discrepncues of up to £100!! Wow, really? Surely you guys can count? A business that deals with money should be able to count and their tills be to the penny at the end of each day? I was offered the money back if i came back to collect it. At no point was there an apology or an 'understand how you must feel but I can assure you that bla bla'
I went to the shop today and spoke to [Name]. I introduced myslef as the person who was short changed. He gave me the money and told me that there was no need to be rude (as in the email - i dont think i was rude, i just questioned where the money was!) I apologised and said im sorry for suggesting that it was stolen but it raised eyebrows.... and before i coukd finish, which inwas saying calmly and politely, he said theres no need to be rude, i asked to let me explain and all he kept saying, atleast 6 or 7 times repeatedly there was no need for me to be rude! He was referring to the email and he was clearly p'd off. (Truth hurts maybe?!) I couldnt get a word out, and my last line to him was rude? I havent had 1 apology for the mistake and i walked away.
I cannot understand how a business that counts money, can miss count tens and twenties to be £50 different and that their tills have discrepencies!
No customer care what so ever. Thanks for giving back what was mine, hence the 1 out of 5 rather than 0 out of 5.
My advice to anyone who goes to change their money there is this:
Take a calculator, check the exhange rate and conversion yourself and count you money before you leave. They offer good exchangerates but they make uo the difference in their "till discrepencies"
Give up the day job [Name], your either a theif or cant count! ;)
Reply from Covent Garden FX
Thank you for your feedback and I am sorry that you feel this way with regards to your recent transaction.
As a family run business, we take customer service very seriously and would like to assure you that we were not looking to make any ill gotten gains.
As I am sure you can appreciate, when you deal in volume of currencies, with exchange rates moving and updating once every hour, against stock that is carried over from the day before - discrepancies of £100 can happen in our tills.
At the same time, we take it to heart when you make unfounded accusations regarding members of our staff. Our staff count large amounts of money day-to-day. It is very rare that a mistake would be made for £50 when comprised of £10 and £20 notes.
I am saddened that despite not actually knowing if you overpaid or not, we gave you your monies as a gesture of good will, and you still chose to make personal comments.
Similarly, please be reminded that is a libellous comment to imply that our rates are made up of anything other that genuine hard work 7 days a week.
We would welcome the opportunity for you to come and visit us in Covent Garden again, show us the bank receipt for what was withdrawn and extend our apologies.
Kind Regards
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- Tre Walton
- York, US
- 1 Review
Amazing rates and service
The staff are always friendly and helpful. The rates are always great and money always arrives on time. I use them every time I go away and will continue to do so.
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- Malcolm McIlroy
- 1 Review
Excellent Rate and Delivery!
I have used Covent Garden FX a couple of times a year for at least three years and cannot fault them. Exchange Rates have been very competitive and there have been no problems with any of the deliveries.
First class service which I have no hesitation in recommending to anyone.
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- Lynn Macdonald
- 1 Review
Rare superstars in the world of finance
Have provided the best exchange rate by far each time l have used them, no quibles and quickly dealt with whether transferring to account or exchanging into cash of different currency. Can't rate them highly enough!
- CL
- 5 Reviews
Prompt service and good exchange rates
Efficient and respond appropriately to request for small denominations
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- Tiggers Villa
- 1 Review
- Karin Clarke
- 5 Reviews
Very good indeed
Easy website to use, transfer of money equally easy, would have no hesitation in using them again and again. Will certainly recommend them to our friends!
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- Bairol Xpress
- London, US
- 1 Review
- Mike Adams
- 2 Reviews
- Cecil Ralph
- 1 Review
Simple and secure delivery
I have used FX on several occasions and found the transactions very straight forward and delivery was as stated next day.rates are among the best around much better than the high street.
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- Charlie Kirby
- London, US
- 1 Review
Fantastic rate, fantastic service.
I order online for pick-up as the exchange rates were the best I'd seen advertised. Cash was ready for me to pick up the same day and the whole process couldn't have been easier. Will definitely use again.
- Barb Martin
- Wolverhampton, GB
- 1 Review
Excellent, prompt service, would certainly recommend!
I was a little concerned as I had not bought travel money this way before but I read some of the reviews and decided to give them a try. I was so impressed with the service from start to finish - ordering couldn't have been easier and my money arrived when they said it would! Excellent rate of exchange! I travel to the states at least twice a year to visit family so I will certainly being using them again.
- Paul Rowland
- 1 Review
efficient prompt and relaible
Whole process was simple and straightforward.
They contacted immediately on receipt of my order and then send info regarding expected delivery and tracking.
Arrived exactly on time
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- Aurora Justice
- 1 Review
You would be stupid not to use CG FX!
The exchange rate I got for my £ to $ was excellent! I am never going to a travel agents/post office to exchange my money again. The US$ were dispatched the same day as I did the bank transfer and arrived within a couple of days with recorded delivery! NEVER go anywhere except covent garden FX for your money or you will be getting ripped off! This company gives you the best exchange rates going :)
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- Frances Lee
- 1 Review
Don't go anywhere else for your money!
It is sometimes hard finding an FX place that you trust that has good rates. I have used Covent Garden FX twice now for medium to large sums of money and have been impressed both times by their rates and the ease of transaction. I have done both cash and bank transfer transactions as well as sold money back and they are really the best. I have no quibbles whatsoever, their delivery service was great and their office is very conveniently located (Covent Garden market). I have already recommended them to friends and family and definitely recommend them to you! I will only be using them from now on.
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- Craig Bristow
- Kingston upon Hull, US
- 1 Review
i will never use a travel agent for my travel money ever again.
I needed some travel cash for a holiday and started to look in all the usual places for a good exchange rate, but to no avail could I find a descent one. It seemed to me that all the shops had decided to get together and use the same (very low rate ). I came home to check the exchange rate on the internet and Covent garden fx came up in the search engine so I thought I would take a look and after reading some reviews decided to order £1000 in foreign currency. I set up the payment with the bank and two days later in the post came my travel money. The rate I got was far better then any high street travel agent and when I went to sign the paper work for my holiday the travel agent asked if they could deal with my travel money while I was there so told them the rate I wanted and they could not go any were near. I will continue to use Covent garden for all my travel money and will recommend them to everyone I know who,s going away.
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- Simon Pollock
- Reading, US
- 1 Review
Always the best choice
We travel often and alway check rates throughout the market but Covent Garden FX are consistently the best rate by far. The process is simple and quick, we use the wiring option and pick up same day... Genius, in such a lucrative market.
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- Stephen Walker
- Ringwood, US
- 1 Review
excellent! good rates , great service
Due to circumstances beyond heir control they could not deliver on the requested day , I was called and offered wither earlier or later delivery.
To their credit they delivered early as requested.
good Stuff - Thanks
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- Sarah Hunt
- London, US
- 1 Review
Easy to find, quick to collect
I found the Covent Garden FX store very easy to locate and although there was a short queue, this moved very quickly. My information was found immediately and the transaction was short and easy and professional. I was extremely impressed by the efficiency.
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- Lisa Morota
- Beverley, US
- 1 Review
Excellent service, great rates!
Emailed Covent Garden FX with a query before placing my order, replies came very quickly and answered all my questions satisfactorily. Very pleased with my purchase, wouldn't hesitate to use again.
- Harvey Shergill
- London, US
- 1 Review
A* COMPANY
Great customer service, will always be available with the answers to your questions, i was sceptical about the bank transfer however these guys are completely legit, i mean there in Covent gardens for heavens sake.
recommended to everyone if you want the most for your money!
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- Doyé Henri Yudowi
- 1 Review
Simply the best. Best rates, fast and efficient. Straight, no chaser!
If you want straight forward, honest and unbeatable fx rates, there's no one to top Covent garden fx. Best to call and confirm delivery details and times.
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- Leanne Bridezilla Trinder
- Timbuktu, US
- 1 Review
Great rate..speedy delivery..excellent service..
I was a little nervous at first as not sure how secure my money would be but I cannot fault the service I recieved. Excellent rate and delivered within 48hrs... Will definately use this company again
