I'm sure when things go well the service is great but be aware of the terms and conditions if using delivery. It took us 21 days to get back our "lost" delivery due to Royal Mail and while we accept it was not Covent Garden FX that lost the money it wasn't us either and we had to wait for a refund while CG FX kept hold of the money we had paid. Emails just kept referring to terms and conditions with the threat to stop the claim and leave it up to us if we kept asking, this is not an option with Royal Mail as only the sender can claim so be aware of time scales and that you need to have an approach of appeasement! Good customer service is easy to achieve when there are no problems but this was not our experience and loosing all your holiday money is very stressful and the support we hoped for was not available under these terms.
Consistently the best rates on the market! I have ordered by phone, email, had it delivered, turned up in person and always got the same great service. Fast and cheap cash! I cannot believe I ever used a bank, I shudder at the memory of post office rates and commision. If you want foreign currency with no complications, commissions or forms, get here now. Your holiday does not have to start with queues and a fleecing!
Rather reluctant initially to step outside my normal practice for buying currency but the rate offered was very attractive compared with High Street banks etc. I did have cause to email requesting confirmation on expected date of delivery but only because my order coincided with a bank holiday weekend. A prompt, clear and concise response was received. I will continue to use Covent Garden FX for future currency purchases. A thoroughly professional service.
I did a web comparison for best exchange rate for £'s to Euros and this came out at Covent Garden FX. As a first time customer and having changed address but not telephone numbers on my Internet banking things were a bit complex but Covent Garden FX guided me on the telephone and between us we were able to comply with all T & C's and money laundering safeguards etc. My Euros arrived at my specified time and I will certainly use and recommend them in future. Alan Smith.
A few days before our holiday, we registered for your service alas that was as good as it got... never received our initial registration email after several attempts at trying, checking spam filter etc. we never received any confirmation back, so never got to use your service.
Ended up going back to the tried and trusted method, not sure I'll bother trying you again
I ordered the money a few days before my holiday. I had to change the date and was concerned it wouldn't arrive on time, but the money arrived on the requested day and before 9am. Would definitely use again.
This is the second time I've used Covent Garden FX and I have never been disappointed, the rate was the best so far, the transaction was done in an efficient and effective way and when I picked up my currency, the service just got better in other words absolutely excellent!!!!. I will most definitely be using the company again.
We placed our order on Sunday and they obviously have to clear the bank on Monday and as promised our Euros arrived before 1pm on Tuesday, If you order before 2pm on the Monday you would still get your money the next day, Very fast and easy to use the website, would recommend to anyone.
Ordered money on the Tuesday and asked for it to be delivered on the Friday so that someone would be in the house. Paid by bank transfer and with two hours go the conformation they had received the money. The currency was sent out on the day I specified with no problems. All in all it was a brilliant service, hassle free.
I use Covent garden FX for the majority of my US transfers. They charge much less than my Bank and therefore I get better value for money. Their rates are amongst the highest on the Internet. The service is fast, efficient and accurate and I have never had any issues. The site is easy to use, pay them via Internet Banking, immediate emails to say where my order is up to. Just an excellent service.
I found this company to be extremely helpful with a personalised service which is extremley rare these days. They emailed to advise I had just missed the deadline for next day delivery and then replied further on my instruction to continue with the transaction. They also offered the best rate with no delivery charge over a reasonable amount I will definitely use this company again. Thank you.