Covent Garden FX reviews

Covent Garden FX reviews

Excellent
9.3
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
360 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Straightforward no fuss transaction. Marvellous!

Using this service for the first time, I was a little hesitant, even anxious. However, any misgivings I might have had were completely unfounded. What a brilliant way to get foreign currency. I shall certainly use this service again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

First time I used this service thought they were very good and helpful

Great price helpful advice quick and easy. First time I used them, very good.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Covent Garden F(irst class) X(change)

In my view the best Foreign Exchange company on the market. Far better than high street banks and multi-national stores. I will have no problem in using them again, neither will I have any problem in highly recommending them
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

cant count!! They admit their tills often have £100 variance!

I was served by the owner Paul. The total was £902 something and he told me not to worry about the £2 after i had handed over what i thought was £900 and he had counted it. I offered to pay the extra by card but his machine wasnt working so i gratefully accepted.

He gave me a receipt, well, an order receipt.... he never mentioned on their how much I gave and how much I received. Both of these said zero. Which i didnt notice until later.

When i got home I realised i gave £950 not £900 as i forgot to take the extra £50 out from the morning. i admit i made an error by forgetting to take money out but I was annoyed that someone who counts money miss counted £50 through a bundle of £10 and £20 notes! I emailed [Name] (a family member who deals with complaints - unprofessionally i must add!) Stating the situation, I attached the reciept and said that thier till will either be up or someones pocket is.

[Name] replied extremely defensively and She told me to stick to the facts not judgement! She also said the the tills would be hard to pin ooint these issues as they often have discrepncues of up to £100!! Wow, really? Surely you guys can count? A business that deals with money should be able to count and their tills be to the penny at the end of each day? I was offered the money back if i came back to collect it. At no point was there an apology or an 'understand how you must feel but I can assure you that bla bla'

I went to the shop today and spoke to [Name]. I introduced myslef as the person who was short changed. He gave me the money and told me that there was no need to be rude (as in the email - i dont think i was rude, i just questioned where the money was!) I apologised and said im sorry for suggesting that it was stolen but it raised eyebrows.... and before i coukd finish, which inwas saying calmly and politely, he said theres no need to be rude, i asked to let me explain and all he kept saying, atleast 6 or 7 times repeatedly there was no need for me to be rude! He was referring to the email and he was clearly p'd off. (Truth hurts maybe?!) I couldnt get a word out, and my last line to him was rude? I havent had 1 apology for the mistake and i walked away.

I cannot understand how a business that counts money, can miss count tens and twenties to be £50 different and that their tills have discrepencies!

No customer care what so ever. Thanks for giving back what was mine, hence the 1 out of 5 rather than 0 out of 5.

My advice to anyone who goes to change their money there is this:
Take a calculator, check the exhange rate and conversion yourself and count you money before you leave. They offer good exchangerates but they make uo the difference in their "till discrepencies"

Give up the day job [Name], your either a theif or cant count! ;)
Covent Garden FX

Reply from Covent Garden FX

Dear Katie,

Thank you for your feedback and I am sorry that you feel this way with regards to your recent transaction.

As a family run business, we take customer service very seriously and would like to assure you that we were not looking to make any ill gotten gains.

As I am sure you can appreciate, when you deal in volume of currencies, with exchange rates moving and updating once every hour, against stock that is carried over from the day before - discrepancies of £100 can happen in our tills.

At the same time, we take it to heart when you make unfounded accusations regarding members of our staff. Our staff count large amounts of money day-to-day. It is very rare that a mistake would be made for £50 when comprised of £10 and £20 notes.

I am saddened that despite not actually knowing if you overpaid or not, we gave you your monies as a gesture of good will, and you still chose to make personal comments.

Similarly, please be reminded that is a libellous comment to imply that our rates are made up of anything other that genuine hard work 7 days a week.

We would welcome the opportunity for you to come and visit us in Covent Garden again, show us the bank receipt for what was withdrawn and extend our apologies.

Kind Regards

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Amazing rates and service

The staff are always friendly and helpful. The rates are always great and money always arrives on time. I use them every time I go away and will continue to do so.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent Rate and Delivery!

I have used Covent Garden FX a couple of times a year for at least three years and cannot fault them. Exchange Rates have been very competitive and there have been no problems with any of the deliveries.

First class service which I have no hesitation in recommending to anyone.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Rare superstars in the world of finance

Have provided the best exchange rate by far each time l have used them, no quibles and quickly dealt with whether transferring to account or exchanging into cash of different currency. Can't rate them highly enough!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Prompt service and good exchange rates

Efficient and respond appropriately to request for small denominations
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great Company

We ordered and received our funds with speed and courteous service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very good indeed

Easy website to use, transfer of money equally easy, would have no hesitation in using them again and again. Will certainly recommend them to our friends!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Trustworthy!!

Allways top rates given, fast and very reliable!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent service

Delivered currency on Saturday morning,can't ask for more.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Simple and secure delivery

I have used FX on several occasions and found the transactions very straight forward and delivery was as stated next day.rates are among the best around much better than the high street.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic rate, fantastic service.

I order online for pick-up as the exchange rates were the best I'd seen advertised. Cash was ready for me to pick up the same day and the whole process couldn't have been easier. Will definitely use again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent, prompt service, would certainly recommend!

I was a little concerned as I had not bought travel money this way before but I read some of the reviews and decided to give them a try. I was so impressed with the service from start to finish - ordering couldn't have been easier and my money arrived when they said it would! Excellent rate of exchange! I travel to the states at least twice a year to visit family so I will certainly being using them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

efficient prompt and relaible

Whole process was simple and straightforward.
They contacted immediately on receipt of my order and then send info regarding expected delivery and tracking.
Arrived exactly on time
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

You would be stupid not to use CG FX!

The exchange rate I got for my £ to $ was excellent! I am never going to a travel agents/post office to exchange my money again. The US$ were dispatched the same day as I did the bank transfer and arrived within a couple of days with recorded delivery! NEVER go anywhere except covent garden FX for your money or you will be getting ripped off! This company gives you the best exchange rates going :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Don't go anywhere else for your money!

It is sometimes hard finding an FX place that you trust that has good rates. I have used Covent Garden FX twice now for medium to large sums of money and have been impressed both times by their rates and the ease of transaction. I have done both cash and bank transfer transactions as well as sold money back and they are really the best. I have no quibbles whatsoever, their delivery service was great and their office is very conveniently located (Covent Garden market). I have already recommended them to friends and family and definitely recommend them to you! I will only be using them from now on.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

i will never use a travel agent for my travel money ever again.

I needed some travel cash for a holiday and started to look in all the usual places for a good exchange rate, but to no avail could I find a descent one. It seemed to me that all the shops had decided to get together and use the same (very low rate ). I came home to check the exchange rate on the internet and Covent garden fx came up in the search engine so I thought I would take a look and after reading some reviews decided to order £1000 in foreign currency. I set up the payment with the bank and two days later in the post came my travel money. The rate I got was far better then any high street travel agent and when I went to sign the paper work for my holiday the travel agent asked if they could deal with my travel money while I was there so told them the rate I wanted and they could not go any were near. I will continue to use Covent garden for all my travel money and will recommend them to everyone I know who,s going away.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Always the best choice

We travel often and alway check rates throughout the market but Covent Garden FX are consistently the best rate by far. The process is simple and quick, we use the wiring option and pick up same day... Genius, in such a lucrative market.

Covent Garden FX Details

About this company

Visit Covent Garden FX

Contact information

Call us on: 0207 240 9921
We live here: 30a Jubilee Market Hall
WC2E 8BE Covent Garden
United Kingdom

Category

Covent Garden FX is ranked 48 out of 260 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.