In my view the best Foreign Exchange company on the market. Far better than high street banks and multi-national stores. I will have no problem in using them again, neither will I have any problem in highly recommending them
I was served by the owner Paul. The total was £902 something and he told me not to worry about the £2 after i had handed over what i thought was £900 and he had counted it. I offered to pay the extra by card but his machine wasnt working so i gratefully accepted.
He gave me a receipt, well, an order receipt.... he never mentioned on their how much I gave and how much I received. Both of these said zero. Which i didnt notice until later.
When i got home I realised i gave £950 not £900 as i forgot to take the extra £50 out from the morning. i admit i made an error by forgetting to take money out but I was annoyed that someone who counts money miss counted £50 through a bundle of £10 and £20 notes! I emailed [Name] (a family member who deals with complaints - unprofessionally i must add!) Stating the situation, I attached the reciept and said that thier till will either be up or someones pocket is.
[Name] replied extremely defensively and She told me to stick to the facts not judgement! She also said the the tills would be hard to pin ooint these issues as they often have discrepncues of up to £100!! Wow, really? Surely you guys can count? A business that deals with money should be able to count and their tills be to the penny at the end of each day? I was offered the money back if i came back to collect it. At no point was there an apology or an 'understand how you must feel but I can assure you that bla bla'
I went to the shop today and spoke to [Name]. I introduced myslef as the person who was short changed. He gave me the money and told me that there was no need to be rude (as in the email - i dont think i was rude, i just questioned where the money was!) I apologised and said im sorry for suggesting that it was stolen but it raised eyebrows.... and before i coukd finish, which inwas saying calmly and politely, he said theres no need to be rude, i asked to let me explain and all he kept saying, atleast 6 or 7 times repeatedly there was no need for me to be rude! He was referring to the email and he was clearly p'd off. (Truth hurts maybe?!) I couldnt get a word out, and my last line to him was rude? I havent had 1 apology for the mistake and i walked away.
I cannot understand how a business that counts money, can miss count tens and twenties to be £50 different and that their tills have discrepencies!
No customer care what so ever. Thanks for giving back what was mine, hence the 1 out of 5 rather than 0 out of 5.
My advice to anyone who goes to change their money there is this: Take a calculator, check the exhange rate and conversion yourself and count you money before you leave. They offer good exchangerates but they make uo the difference in their "till discrepencies"
Give up the day job [Name], your either a theif or cant count! ;)
I have used Covent Garden FX a couple of times a year for at least three years and cannot fault them. Exchange Rates have been very competitive and there have been no problems with any of the deliveries.
First class service which I have no hesitation in recommending to anyone.
Have provided the best exchange rate by far each time l have used them, no quibles and quickly dealt with whether transferring to account or exchanging into cash of different currency. Can't rate them highly enough!
I order online for pick-up as the exchange rates were the best I'd seen advertised. Cash was ready for me to pick up the same day and the whole process couldn't have been easier. Will definitely use again.
I was a little concerned as I had not bought travel money this way before but I read some of the reviews and decided to give them a try. I was so impressed with the service from start to finish - ordering couldn't have been easier and my money arrived when they said it would! Excellent rate of exchange! I travel to the states at least twice a year to visit family so I will certainly being using them again.
The exchange rate I got for my £ to $ was excellent! I am never going to a travel agents/post office to exchange my money again. The US$ were dispatched the same day as I did the bank transfer and arrived within a couple of days with recorded delivery! NEVER go anywhere except covent garden FX for your money or you will be getting ripped off! This company gives you the best exchange rates going :)
It is sometimes hard finding an FX place that you trust that has good rates. I have used Covent Garden FX twice now for medium to large sums of money and have been impressed both times by their rates and the ease of transaction. I have done both cash and bank transfer transactions as well as sold money back and they are really the best. I have no quibbles whatsoever, their delivery service was great and their office is very conveniently located (Covent Garden market). I have already recommended them to friends and family and definitely recommend them to you! I will only be using them from now on.
I needed some travel cash for a holiday and started to look in all the usual places for a good exchange rate, but to no avail could I find a descent one. It seemed to me that all the shops had decided to get together and use the same (very low rate ). I came home to check the exchange rate on the internet and Covent garden fx came up in the search engine so I thought I would take a look and after reading some reviews decided to order £1000 in foreign currency. I set up the payment with the bank and two days later in the post came my travel money. The rate I got was far better then any high street travel agent and when I went to sign the paper work for my holiday the travel agent asked if they could deal with my travel money while I was there so told them the rate I wanted and they could not go any were near. I will continue to use Covent garden for all my travel money and will recommend them to everyone I know who,s going away.
We travel often and alway check rates throughout the market but Covent Garden FX are consistently the best rate by far. The process is simple and quick, we use the wiring option and pick up same day... Genius, in such a lucrative market.
I found the Covent Garden FX store very easy to locate and although there was a short queue, this moved very quickly. My information was found immediately and the transaction was short and easy and professional. I was extremely impressed by the efficiency.