I've used CoventGardenFX a few times for trips European and found that they have the best rates and brilliant customer service. I've found all enquiries dealt with in the same day by a person in the UK.
There were a few issues with the delivery of my currency, however their staff were very helpful and left me feeling confident to use them again.
Why go elsewhere for buying currency?
Had never used an online service before and was a little apprehensive. That said, the moment I placed my order I called them up (looking for peace of mind there was someone at the other end!) and they acknowledged my order and the payment and confirmed I would receive my currency by Special Delivery before 1pm the following day. It was. I was thrilled to bits. Am now going to proceed with the buy back service as looking at the reviews, these guys are the best for that too.
I booked a currency exchange through their website, but when I got to the bureau, they actually had a better rate so gave me that one instead of the online one. Good service, but felt a little self conscious at the lack of privacy. Large windows open to the street, so everyone around and behind me could see how much I was exchanging. Apart from that, good experience and will be returning.
Could not have been more helpful - and able to meet specific requirements for Burma, ie new dollar bills, excluding certain serial numbers. Had a slight problem with website but real person sorted it immediately. It would have been useful to have had better instructions for location for pick-up - but perhaps I missed them.
I was looking to exchange some currency I brought back with me from Australia, a couple of thousand dollars, and quickly realised the post office and highstreet exchange places offer pathetic rates of exchange. I had a look on money.co.uk, which is a good site deserving a plug, looking for the best rates of exchange, and Covent Garden FX was the best rate offered by a licensed group. It did unnerve to stick my money in an envelope and post it off to London, but there was no reason for concern, the whole process worked exactly as described, I received an e-mail letting me know the money had been received, and 2 days later it was in my account, exactly as described. I hve to say i love it when there are no hidden catches, no strings attached, just an honest service that was exactly what I wanted.
I was fed up of getting a bad rate at the post office, but worried to just sent my money off to a company I did not know.
That worry was crushed when the money was transferred nearly immediately after it had arrived at Covent Garden via special delivery.
Special delivery in itself is expensive and I did not have much money to exchange (under £150) and I still saved £10.
I will definitely use their services again!
These guys came up with the bet rate for dollars on a money comparison website and although I'd not herd of them I went with the quote. As I'd filled in a form wrong I had to make direct contact and the staff could not have been nicer and more helpful in resolving the issue. Then the money arrived speedily and in sensible notes for the amount I'd ordered. So all round they did a fantastic job and I used them to convert back, which was also an easy and smooth transaction. I'd use them again if there rates continue to stack up.
Covent Garden FX is awesome! They're very friendly and helpful, they actually answer email and assist people with peculiar situations! They helped me save LOTS of money when settling to the UK and when travelling abroad, and have flexible and fast service!
The only little thing that I could complain about is the fact that the store is in a crowded location and currencies are exchanged in a room not locked from the outside. It could be a problem when one buys Pounds and doesn't have a UK-based account, because it forces you to get your cash in front of people. However nothing never happened to me and I'm all very satisfied with the service!
I am a travelling musician who regularly returns to the UK with all kinds of foreign currency..
The exchange rates at Covent Garden FX are unbeatable and the speed of service is fantastic, the buy back money is in my account by next day midday every time guaranteed..
I highly recommend this company for all your currency transactions... They have literally saved me a small fortune...
At my shop in Dorset I accept payment from customers in US Dollars, Euros and several other currencies. Indeed at times foreign currency receipts exceed Sterling receipts. It is vital that I am able to sell-on the foreign banknotes at the best profit I can get, combined with security and good service. Covent Garden FX exceeds my expectations.in all respects. I would certainly NOT recommend Covent Garden FX to my competitors. Let them continue to use the local banks and bureaux de change as I used to. My profitability has been so much improved thanks to Covent Garden FX. I find it much easier to send banknotes by Special Delivery through our local post office, thus saving the bother and risk of trips to and from town with bundles of cash, and within 48 hours having my bank account credited with the pre-agreed amount. I would point out that when seeking to profit from currency exchange, as I do, Money Laundering Regulations registration is an absolute necessity. Perhaps there are ways that we could be of further benefit to one another?
I've done a few transactions now with Covent Garden FX some delivery to home and others transferring money directly to my French account and each time I have received excellent service and received confirmation emails at each stage of my transactions. I will always use them from now on.
I got an excellent service from Covent Garden Fx when recently changing sterling to dollars for a trip to Burma. I asked specifically for brand new unfolded and unmarked notes as that is all you can change in Burma and all notes supplied were in pristine condition. Very competitive exchange rate. When I went to exchange some unused dollars back to sterling, I encountered a slight glitch where the exchanged amount was not quite right. After a quick email to Emma, all was sorted out within 24 hrs and correct buy back amount credited to my account. Will definately use the service again. Best value I found on the internet.
Covent Gardens state on [Link] that if you spend over £500 that you get free postage. They do not honor that sales pitch. They do not give you the market value for $ either . The site does not move the value of the currency with the market and is robbing the consumer in this regard.
Easy to order my currency. Quick delivery, securely packaged. The best exchange rate available. I would highly recommend them to anyone.
Thank you for a top service.
The best exchange rates anywhere, get your holiday money delivered to your door exactly when you want it.
Service simple and easy to use - transferred my money directly from my bank account to theirs. Only downside is that my money was stuck with my bank (Santander), but the guys at Covent Garden FX gave good advice and were understanding.
My advice would be if you're going to transfer the money and it's the first time, and you need the mney the same day, take the cash out the bank and go to them directly.s,
Definatly use these guy - the rate is the best around!
I searched the internet and was surprised at the rates being offered better than everyone! Well worth the journey into Covent Garden and had a very pleasant man help us. It is so rare to have really good service as well as great rates.
Definately would recomend to anyone - already have to three people!
Thanks, I got the best rates available for East Carribbean Dollars which arrived the very next day by special delivery. Absolutely brilliant customer service and communications too. I was able to get free delivery by going via a promotion/voucher website. Would highly recommend as a really reliable great company.
I was a little aprehensive after reading some not so good reviews on trip advisor but I went with my gut feeling and I am so glad I did. As long as you are realistic in your timing, i.e. successfully getting the money transferred to Covent Garden FX and when you want to receive your money, you will have no problems at all.
I will certainly be using Covent Garden FX again and will recommend them. Oh and one last final point, they were by far quoting the best rate for US$.
Thanks Covent Garden!
Excellent service, although the Post Office messed it up and even though the money had arrived in my home town they sent it on across the country, Sam was in touch and tracked it and kept me in touch by phone and email until it arrived the following day. Even with this hiccup I would certainly use Covent Garden FX again as their rates of exchange are so good and their friendly, personal service is second to none.
We sent Covent Garden FX over 1500 Euros by post which seemed a mad thing to do But we can NOT fault the rate or service recieved!!! As promised they sent the exchanged money into our bank at an excellent rate. We are very happy customers.
I've used Covent Garden to order currency for going on holiday and recently for transferring money to my Bulgarian bank account. Like an idiot I didn't properly check the IBAN number of my new account and gave the wrong one to Covent Garden. They of course spotted the problem and contacted me by phone and email to sort out the error, and as soon as this was done, the money was transferred the next working day. They know exactly what they're doing but they're also really friendly to talk to and I especially like the live chat feature on their website as I've used that when abroad too (saves on expensive phone calls!). 10/10 - I will always be using them.
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