I was looking for 2 large bean bags, ideally with a slightly more formal shape than the standard, and came across Cozibag. Their website was easy to navigate, photography and measurements helpful, and product information clear.
I contacted Customer Services with some slightly odd questions about the faux leather's resilience to sunlight and cat claws and got some very helpful and quick responses from Scott.
The ordering of fabric samples was easy and they were free which was a great additional service. In fact the colours on the website are a good representation of the fabrics once they arrive.
Ordering of 1 XL and 1 XXL High Back bag was easy, delivery was very fast and the ability to track the delivery online and the nominated 1 hour delivery slot (which the delivery driver was completely on time for) were really helpful.
Once the bags arrived I was even more impressed than I had hoped to be. The material, although faux rather than real leather, was very nice quality. It looks the part, feels robust and seems to be very well made. And they are EXTREMELY comfortable.
Due entirely to my own misjudgement of quite how large the XXL bag was going to look in my room I wanted to swap that for a second XL size, and yet again Customer Services were quick and helpful in their response. They arranged for a replacement bag to be delivered and the one I was sending back to be collected at the same time. There was a returns postage charge but that is more than fair given it is free delivery coming out and they are bulky things to be couriering around the place.
All in all I can recommend Cozibag unreservedly, for their service, website and products. If I could ask for anything more it would be that they offered other fabrics as well as the leather and the couple of indoor outdoor colours as it would be great to be able to get these in cotton, or faux fur as well.
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