I am fully satisfied with the quality of service and with the quality of purchase I made. The goods arrived on the right date and time, the packaging has not been damaged, the product is original (not fake).
The service was fast, helpful and efficient; the item itself even better than we had expected. When we needed to change the size there was no fuss, even though we were just outside the 'exchange' time, and when I inadverantly put the wrong post code this was instantly corrected with kindly tolerance. I would wholeheartedly recommend!
I had an item that became faulty just out of warrenty.Derek at Cozy Mole looked into the problem with the manufacturer for me, and managed to get a replacment for me.All this was done out of goodwill on Dereks part.I cant rate Cozy Mole high enough for its service!
My 18 month old has Raynaurds which makes keeping him warm in the winter even more difficult. I trawled the internet to find something which would would keep him warm and snug and the snuggly bunny all in one ticks all the boxes. Its insulated from down, has fold over flaps on the hands so I don't have to keep putting his mittens back on and it looks great too. Service was faultless and helpful in the extreme. Cannot recommend highly enough. Will be adding to my 'favourites' for next winter.
Ordered my toddler a dinosaur back pack with safety handle for me :) really cute item arrived quickly in great condition and got it at a bargain price.. Will definitely shop at cozy mole in the future
Really impressed with the level of communication. Order came really quick and kept informed by email. Given a delivery date and reasonable time slot, item arrived within that hour. Polite and friendly delivery guy. Brilliant service and brilliant product, we bought the little arc 2 travel cot.
I am currently overseas so have to order presents for family and friends online. I chose to order from CozyMole as I have decided to boycott amazon and wanted to support a small family business instead, and it actually worked out cheaper than amazon! After initially ordering the same product from another supplier but being let down by them I ordered from CozyMole but expected it to arrive a day or so after my nephew's birthday. However I was delighted to hear that it had arrived on his birthday itself, only a day after I ordered it! I will definitely be ordering from here again, and will recommend you to others too.
I placed my order & less than 24 hours later I received it:).
Extremely efficient service & excellent communication.
The toddler day sack is exactly as described & my little one loves it. Best of all Cosy Mole were the cheapest online too.
It is lovely to see an online company get it right.
Thank you very much-you'll be seeing me again! X
I have bought a number of items now from Cozymole. All have been great items. When I have had trouble with sizing, they have been extremely helpful in measuring items and calling me back etc. Items always arrived quickly. Great company.
Friendly service, good prices and fast delivery. Allowed us to buy a rain cover for the child carrier we bought a few weeks after the initial purchase, but still at the linked discount price. Have already recommended to others.
I had an issue with something I purchased from their website and even after 3 months, they sorted it and not once but twice. They dealt directly with the company who's clothing I had an issue with, so I didn't have to.
Excellent range of quality products great service highly reccomend.
I wanted some sunglasses for my son. I found these Uvex ones and they looked great. They were a good price, so I ordered them and received them in good time. Would definitely use them again.
Ordered a coat for my son just after the 3.30 deadline for next day deliveries. However order despatched that evening. Had to contact customer services by email the next day as coat failed to arrive in specified time slot. Almost immediate reply to email enquiry and turned out to be mechanical failure of delivery vehicle. Coat arrived hour or so later. Impressive customer service and would definitely order from Cozymole again.
I have never experieced such first class service.
The staff were so helpful and obliging nothing was too much trouble even exchanging
orders after Christmas and outwith the usual time limit.
Thank you so much.
Brilliant service! Great products and supa fast delivery!
These boots were recommended to me - and lived up to expectations, giving good grip and being waterproof in the snowy UK weather and again in the Alpine snow. they also look far better than most 'practical' shoes
I've been very pleased with my recent purchase from Cozy Mole. The Didrikson
Jacket I bought for my son is top notch and he loves it.
Fast dispatch, great communications and an email giving advance warning of a 2 hour courier delivery slot made this a very easy transaction. I would certainly use Cozy Mole again.
Product excellent. Delivery fantastic. Arrived on time and the texts in advance so you knew which day and hour were fab. I have had no hesitation in recommending CozyMole to my family and friends. Thank you!
To reply as a company, please log in to your business account.