I placed an order with them over 130 pounds it never arrived, finally I got fed up and cancelled it, I was promised a refund but never given any. The company has gone into liquidation and new owners are not going to honor any past orders placed or issue a refund, basically I have lost the entire sum, please be very very careful and stay away from online companies like this.
I recently ordered their Big Shot starter deal - total rip-off & hassle.
No problems with the Big Shot itself, everyone knows that it is great but Craft Superstore's service was terrible and this package is falsely advertised.
I bought it while it was "in stock" on their site description but in my cart it said out of stock so I called to check - 9 days and 4 unresponsive phone calls later they eventually sent it out, claiming that it was in stock the whole time.
The gold paper advertised arrived in silver, useless for the Christmas ideas I was planning and the embossing folder pack that arrived was the wrong one too, it was some useless grungy lines and dashes, far too distressed looking for the feminine craft work I usually do.
Craft Superstore were clearly out of stock of the items included in this package and rather than informing me of that so I could go elsewhere, they made me hang on for 9 days and just threw together this useless package as if that were good enough to stop me calling every other day.
Buy from Hobby Craft or another reliable vendor - this would be a simple good deal if not ruined by bad service.
I am really satisfied with Craftsuperstore great service. My orders always arrive fast and well packed. Their website is easy to navigate. They really have a great selection of products on very good prices. I recommend this company to anyone.
very easy site to follow. I like the way it shows you that the items are in stock or not.Fantastic delivery service (next day if ordered the previous morning) my only gripe is you have to order £40 to get free delivery, which I think is a tad high. However it will not stop me from ordering from them again, they have super savings in their 'SALE' department.
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