Crashplan reviews

Crashplan reviews

Acceptable
5.9
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
3 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Appalling service, crappy support

Their offering started out quite well after capturing a number of users from Mozy. Price plan was attractive, upload speeds had been pretty good, and was generally a good service.

Now - it couldn't be more different. Things seem to start to go wrong with them offering reduced cost/near free offerings toward the end of last year. Obviously they just don't have the capacity to support the users that are buying the service.

To put it in perspective, on an uncontended 24Mbps ADSL line, with speedtest.net showing 18Mbps down, and 1.6Mbps up, I've managed to upload approximately 385Mb in 16 hours. That's a whopping 24Mb per hour.
It would take you 42 *hours* to upload 1 Gb at that rate.

Having raised numerous tickets with them to get them to investigate, their responses are nothing more than 'um, ah, yeah....oh'.

Avoid avoid avoid. Try Backblaze, or hell, even Mozy - at least you'll actually get the service you're paying for.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good until you give them money, then utter rubbish.

I was using their free offering to backup PCs in my house to a server. Worked great. I then decided that for security and to support the product, I should sign up for some online storage with them.

BIG MISTAKE

Total waste of money. Their service is dire (so slow, it doesn't work) and their customer support is even worse - takes ages to get any kind of action when a problem occurs, and in my last case - slow synchronisation - it will have finished by itself (after 4 weeks) before customer support actually get off their arses and try and fix it.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Imponerende!

Er først lige begyndt, men det ser rigtig lovende ud :D Og det koster kun 3$ om måneden for ubegrænset brug o_O

Is Crashplan your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Crashplan Details

About this company

CrashPlan is the top rated backup for home and business. Only CrashPlan provides award-winning online backup, secure backup, simple backup, unlimited backup, remote backup, offsite backup, business backup and free backup for your photos, documents and files. For Windows, Mac, Linux and Solaris.

Visit Crashplan

Category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.