Crinklecrankle reviews

Crinklecrankle reviews

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6.9
from 0 - 10
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Satisfied Customer

Having read the reviews for this company i was concerned when i placed my order. It was automatically acknowledged immediately . A week later i was emailed that it was ready for despatch. I offered a choice of 2 delivery dates. When my 1st delivery date was approaching & i hadn't heard back from Crincklecrankle i emailed the company and received an apology that my email had gone into the junk items. I received my order on my 2nd chosen date arriving safely & well wrapped.
I am very pleased with my fibreglass terracotta beehive pot which was cheaper than any other supplier i could find on the net.
I have only given 4 stars because i would prefer to have had a telephone contact number which they don't have but i suppose that is reflected in the lower price which includes free delivery.
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Delay in delivery

Delay in delivering the vase and difficult to get hold off as no phone number available. Let down by courier service.

But apart from that the product is as described - top quality.
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11 days to notify item out of stock

Ordered a herb wheel 23/3. Website showing in stock etc and got email confirming order. Heard nothing a week later so emailed to find out when being dispatched as needed for birthday present 5th April. No response to email for 4 days then told out of stock sorry! Now too late to get elsewhere for recipient. Not amused. Can understand stock may run out and website not be live time but for it to take 11 days to be informed and only after I chased is unaccaptable. Would not use again and would not recommend. poor show
www.crinklecrankle.com

Reply from www.crinklecrankle.com

Hi Elain,

I am sorry about your bad experience. We had a problem with the supplier for the item you ordered. We have since removed the product and supplier from our website.

Many thanks
Henry
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Wrong items sent...

We had to wait for 2 weeks for the item to arrive and when it did arrive it was the wrong size planter. So we sent the wrong item back, good pick up service here, but then had to wait another 2 weeks for our planter to be sent to us even though they said that they had it in stock.

The product we bought was very good, but we felt let down that the wait was so long on the replacement item.
www.crinklecrankle.com

Reply from www.crinklecrankle.com

Hi Andy,

Thank you for your order. I'm glad you like the planter!

I'm sorry you were sent the wrong item. Around Chelsea is a very busy time of year for us and while this is no excuse, we like to think this kind of thing happens very rarely. I'm sorry for the poor service you received.

Sorry you felt let down for the 2 week lead time. This is however the advertised lead time on the website. We are hoping to be able to get this down at some point.

Many thanks
Henry
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Review by confirmed purchaser

Does what is says on the tin!

Delivered my gorgeous, terracotta effect, mediterranean style urn when they said they would. No hassle. No delivery charge! Regular progress reports from Henry at CrinkleCrankle. Couldn't recommend them highly enough. Thanks for the fab service - from me and my garden! Claire xx
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Review by confirmed purchaser

Brilliant, goods arrived as advertised and because of good packaging in prime condition.

I ordered 4 large fibreglass terracotta planters. The web site was easy to use. With only a photograph with which to order from, so on arrival, I was very pleased with the quality and look of them. Now they are planted up it is all but impossible to tell the difference from the real terracotta but without the hazard of frost damage. I can recommend Crinkecrankle as a company to do business with.
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Review by confirmed purchaser

Quick delivery from a very good company

I really appreciate the policy of selling only the best garden products at the keenest prices. And I look forward to this policy being extended to a wider range of garden products.
Too many web retailers are trying to sell high-priced rubbish.
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Review by confirmed purchaser

Outstanding Service and Prices

Questions were answered in a prompt and accurate manner. Carriage was planned to suit me as it was a very large item. I would definitly use Crinklecrankle again. Very good customer service and a pleasure to shop.

www.crinklecrankle.com Details

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