Very pleased with the service. Ordered pm one day and system arrived early following day.
Quality of own accessories (cables) *****
Ordered Tuesday night, delivered Thursday! Online ordering was really good, lot's of information and detail about the battery i was buying including detailed measurements etc. Much better than any other online vendor I looked at.
I've used Critical Power Supplies on a number of occasions now, their pre-sales support is excellent leading to the selection of the correct batteries. Delivery was very quick and the replacement parts of a very high standard.
All in all 100% satisfied.
I ordered the UPS at mid day using standard delivery service and it was delivered to me the very next day by 10AM, totally unexpected, I would have been pleased to have received it the next day or even the day after. Knowledgeable and helpful sales people and a very reasonably priced piece of equipment. All installed and working perfectly, I would have no hesitation recommending Critical Power Supplies to any one.
10 out 10 - superb
Looking for replacement batteries I came across this site and found that they were located where I live. Unlike some companies this one allowed you to collect items if they were in stock. Result! Ordered the batteries on line and called to collect them after about an hour. Items waiting. Back home and installed within 30 minutes. Kit back up and running again.
Thanks for a great service!
Spoke to the sales office as well as looking on line just to be sure that I was ordering the correct item, and was very pleased with the politeness and help that I received. The goods turned up super fast as well, I have added them to my files and will be using them again for sure.
I ordered a Kipor IG2600 Petrol Digital Generator on Monday and it was delivered on Wednesday that is what I call good service and Critical Power Supplies Ltd were over £40 cheaper than Amazon
loads of UPS to chose from. just needed to get one quick that would replace a 8 year old now dead Belkin unit. needed a bit more capacity for longer run time for when power goes off which it has a habit of doing even for 20 seconds or so. brown outs, black outs, faulty connections , lightening we have see it all. So UPS on every piece of electronics. Eaton software was a download and installed and setup straight forward. takes a moment to find the UPS. delivery on time 2minutes to plug in gear and away it went .
I have said it all above.
Advice given before ordering was very helpful in choosing the right product. After delivery I needed help on installation which they were more than pleased to give. First class company to deal with, no hesitation in recommending.
[name] was fantastic. Patient, knowledgeable and excellent email follow-up.
I rang on receipt of the goods and was unsure on a couple of points. Sorry, I'm not sure of the name of the person who answered the phone but I think it was [name] or similar. He advised to connect my garage door surge sockets! Not a good a idea as they are not a UPS.
Overall though I am very impressed with your service
As above nothing further to add
Could not want a better service needed some batterys for my bait boat spoke to an advisor about the terminals, got the info and placed order so simple and grat service
We have server systems we use on live events that required both protect and battery back-up. We originally looked at APC, however the Cybersmart was cheaper and better spec'd. So far very happy!
After finding the best price at Critical Power Supplies, and reading many positive reviews, we decided to purchase from them. Fast delivery.
Would purchase from again.
We needed a replacement battery for our APC Smart back-up and rather than spending on a complete new unit costing £££, we decided to replace just the internal battery. Having not done this before I started an online live chat with Jason at CPS, within seconds he checked our serial numbers against the products they stock and provided us with support through the purchase and delivery. Email sent within 5 mins of purchase and arrived next day. Fitment was easy and straight forward >> very happy! Would use CPS again without a shadow of doubt and would recommend.
Following my order on line I was called to advise that one item was out of stock and to discuss if I wanted to wait for delivery of all items together or split the delivery in two.
I confirmed a single delivery and was called a few days later to arrange to advise the outstanding item was now in stock. Delivery was arranged. Very helpful and proactive service.
I ordered 2 batteries that are used for my wheel aligner (I'm in the motor trade). I paid straight away and paid the £3.50 postage. I waited a week, still no delivery!!! So I rang and gave my order ref and was assured I'd be called back straight away.
No call was made to me, so I tried again the following day. After speaking to a different person I was told the batteries would be with me the following day via courier.
I feel my order was forgotten about until my reminder. That said the batteries are just what I needed.
Ordered a UPS at 3pm for next day delivery. Due to a foot of snow the delivery was delayed but they did call us and let us know, never had this level of service I normally end up chasing people.
Very professional selling process with very good understanding of my needs and CPS recommendations.
However, shipment process was less favourable with initially late arrival and missing items, followed by a broken item and eventually after much chasing back and forth and some two to three weeks later - all finally received.
Very happy with my UPS Pro 1500 and back up battery unit now that it is all installed and working
I found the product I required on the website. Unfortunately there were none in the country. A quick phone call to CPS and with the help of Cliff stock was located in the Netherlands. I placed the order online and was told that the normal delivery was 3-5 days but they would try and get the products sooner.
The products were in my possession on the second day and I was delighted. You cannot ask for better service and they seem a nice bunch of people - it all helps.
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We are sure you will be delighted with your purchase but if you have any queries or would like to speak to a member of our sales team just call us on 0800 978 8988 we are open 7days a week. Or email us at email@example.com - we are here to help you.