Reply from Crocus.co.uk Ltd
[REPLY]
- Reviews (13)
- Pauline Melia
- 2 Reviews
DISASTER & POOR QUALITY
This was a substantial order, plants poorly packed, out of pots, broken and damaged and very poor quality of plants - they are not cheap plants.
Will i use them again quite simply No there are better nurseries out there.
Reply from Crocus.co.uk Ltd
Thank you for your feedback (Crocus Reference SO1000855015). We’re very sorry to hear that you were disappointed with your recent order. I can see that my colleague has arranged for a replacement Iris to be sent to you, and has offered to either collect the other plants in question for a full refund or issue a partial refund if you would like to keep them (as they have been planted out).
If I can help further please do feel free to contact me on my direct dial: 01344 629652.
Our sincere apologies once again.
Best Regards
Jo Heath
Team Leader
Crocus Customer Services
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- Linda Murray
- Stoneywood, GB
- 3 Reviews
BEST ONLINE PLANTS EVER RECEIVED
Having read the other reviews about Crocus, I was a little apprehensive but really liked the look of the website so gave them a try.
Have now received my order which arrived within a few days as promised. The plants are all in excellent condition the best I have ever received from any other plant website and I have used quite a few. I will therefore be using them again to purchase further plants I require.
The packaging was first class and packed in such a way there was no way they could have been damaged in transit.
May have been a little more expensive but well worth it. Give them a try you wont regret it.
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- Mark Soanes
- London, GB
- 2 Reviews
Great quality plants, delivery service puts me off.
Crocus have great quality plants. The selection is vast and I have always received them in good condition (I order in winter/ spring) and appropriately boxed or protected. They now specify on their website a cheaper courier delivery service. The courier partner gives no indication of delivery day, timeline and will quite happily leave your plants outside your door on a busy street in London for anyone to take, without a signature. This is a large negative for me, to pay alot of money for top notch plants, only to be offered a terrible delivery service. Why not give an option on types of delivery with a handful of couriers.
- TC
- 2 Reviews
Low quality plants
I bought two expensive plants as gifts for two seperate people, both of which were cared for in line with the guidelines provided, both of which have died. Crocus customer service had no interest in the complaint, and I have close my account with them. I suggest you buy locally where you can view what you are buying before buying, and not trust firms like this.
- Carol Jeans
- 4 Reviews
substandard plants received
ordered a beautiful bright orange echinacea plant to brighten autumn borders - plant arrived with one withered/drooping flower, no chance of reviving flower - crocus told me to cut off stem and it would flower next year ! they offered me 25% rebate or that I could return plant for full rebate, postage costs to me - an insulting offer on their substandard plant.
Crocus started off as an excellent service - but lately their attitude has slipped along with their plant quality.
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- Robert Philcox
- Worthing, GB
- 3 Reviews
- George Smith
- 8 Reviews
- alison eardley
- 2 Reviews
poor
be very wary buying tall plants perennials from crocus arrived all smashed up bent and broken flowers because they had been packaged in box not tall enough for them ... awful very poor have bought in past and been pleased but was very shocked and third broken and another third the growth should have been tall and they arrived with not even an inch growth been chasing them since the 25 june for a refund . disgraceful
- Stephen
- London, GB
- 1 Review
Beware if ordering for a special occassion
Ordered a high cost premium priced bouquet for my wifes birthday.Email arrived straight away saying that "we are on the case."
On the day nothing arrived.Telephone line was singularly unhelpful and just wanted you to ring so that they did not have to be bothered.I sent an email and received an unsympathetic email reply saying we are sorry but it was the fault of our supplier we will refund your money.
The whole experience was thoroughly unsatisfactory and anyone ordering for a special occassion where delivery on a certain day is important should steer well clear of Crocus
- S Downes
- 3 Reviews
Non existent customer service
This companies customer service is non existent. You will not be able to get through to anybody via the Customer Service telephone number no. matter how many times you try. You will be forwarded to the order line who will try to be as helpful as they can be. Unfortunately for them the people/person that they then pass on your message to will not be able to comprehend what is being asked of them and you may be caused to call several times more only to feel that you are communicating with a toddler or a wall. I have used Crocus several times in the past but not for a couple of years. The state of this once superb company truly is a shame. Very frustrating experience and still unresolved and all for something as simple as a refund on an unwanted, yet undelivered item.
- Mr Dennis Hibbert
- 9 Reviews
- N W, East Sussex
- 6 Reviews
Great, inspiring website, large plants but a little weak on service
Love to browse this website; inspiring and informative. Very, very easy to start wanting things here. Plants are more expensive here than anywhere else, but more than once have I been positively surprised about the size (bigger than expected) and quality of the plants delivered (as supposed to several of the cheaper mass plant suppliers). Info on plant doesn't always correspond with actual plant delivered though (!) which is confusing and rather weird given the otherwise very professional impression. Once when pointing this out I got a reply suggesting this was down to somebody else making their labels and implying it wasn't a big deal (well it is, if the plant is half the size to what is stated or another variety...)
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- Amanda
- Bath, GB
- 3 Reviews
Excellent Products & Information
My absolutely favourite online gardening shop. Have spent a small fortune with them and will happily spend more.
The website is incredibly well thought out and offers a lot of useful ideas, information and garden design. Love it!
