Very disappointing experience with http://crucial.com and customer service. They had a sale on memory and showed a sale price for the product I wanted, but when I added the memory to my cart and try to check out, it showed the full price. I didn't want to pay the full price. It was after customer service hours so I emailed them a request to buy the item at the listed sale price. They responded by email 2 days later, when the sale price was no longer in effect and refused to honor the price the day I emailed them. I'm glad I checked the real price before submitting payment. This is misleading tactics.
You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux
Cash back 6% http://www.extrabux.com/r/525e6bcc40
Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from Extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account!
Order was lost in shipping, so a week wait for that. Second set of memory didn't boot machine, third set was same issue. After 5-6 emails, they figured it was that my laptop needed low density not high density memory. If you have a system that supposedly detects what kind of memory a machine needs, why didn't it figure this out? After months of back and forth, I still don't have any memory that works. Although, they are happy to keep my money and not actually provide me with a product that works.
"Crucial.com certainly accepted my order but then never shipped. Waited two days and checked shipping, said "processing." A week later said the same thing, after two weeks I "chatted" with the company (on-line) "oops, sorry about that, we'll reship this after we charged you for the product (2 weeks prior, our bad)." Forget it.
*CAUTION TO OTHERS ON SITE, PRODUCT AND SHIPMENT ARE SPECULATIVE AT BEST* of course they always accept your order and payment - then, well, not so much decide to ship to you. WEAK...!..."
Just the best at what they do.
Not great at marketing (MyMemory beat them at that and some of MyMemory's regular emails have provoked me to purchase goods I probably really didn't need). But when it comes to providing computer memory, Crucial really are the top player.
The scanning tool is top-notch and the best in the industry. The prices doubly so. I purchased 4GB for an old MacBook Pro and it arrived recorded delivery, perfectly packaged together with the add-on anti-static strap. From order receipt to delivery - 2 days. Naturally the 4GB DIMM saw my boot times reduce from 15 seconds, down to 7 (hey if you run Windows I don't think anything you buy will achieve that!)
Great at what they do, but need more aggression.
Bad attitude, and untrusted.
I used Crucial to buy my memories for many years... around from 2005 ...at the present, normally never had problem, and arrive on time.. also used TopCashback to get my Cash back, as Crucial used to attract customers..
I spend £ 40 , 30, 60 and always got my cashback on time...
however on my last purchase spend more than £ 100 ... and no cashback given... as other comments say.. Crucial no pay you when you spend a lot money...
Then my question is why you offer a cashback and then refuse to pay ?.. inclusive ignore the e-mails about the transaction,... that show untrusted company.. who offer some cashback and then say... - we no pay you and no give reason why ...
Do you think that is a serious answer of business ?
Ok, sure Crucial save money on my cashback as promise £ 8.09 . but from now.. you lose a customer... never again!!!
very unprofessional move..and bad attitude.
I spread the review about this to aware to another's.
System scanner works perfectly enabling you to order the correct memory for your computer or laptop with ease and at a competitive price. Shipping is cheap and very fast. Can get a little expensive for the older memory though, but that is to be expected.
Use them all the time, and have recommended them to friends and family
I must have bought an awful lot of memory over the years. And, over time, the company I've come to trust, and now use solely, is Crucial.
I find their website exceptionally easy to use, with the ability to get recommended RAM based on computer model or motherboard manufacturer. Their prices seem pretty comparable, and I don't think I've ever had a problem with memory purchased from them.
I also now own a couple of their SSDs, and they have worked faultlessly too.
Finally, I can't comment on Crucial's customer service as I've never had cause to try it!
These guys have NEVER let me down. Always quick to ship goods, and they always work first time. On one ocassion, I had to call their customer services department after a promotion failed to register within my transaction. Being the professionals that they are, they honoured the promotion and allowed my sale to go through as I had expected it to (discounted from the list price). These are good, trustworthy guys. Buy with 100% confidence.
This is seriously good. The memory scanner is a great idea and works 99.9% of the time, and if it doesn't give you the right results Crucial have given us a no-quibble refund. This has only happened once in over 100 scans so we are impossibly impressed. The price of their memory is also pretty good and you'll find it difficult to beat.
Have used Crucial before to order RAM for my machine as theirs is one of the best rated. The selector on the site makes it much easier to choose the correct product.
I ordered yesterday afternoon with the (free) standard delivery and got the item this morning.
I tried to order from crucial.com, my order was getting declined for 2 weeks with no reasons, until it got finally approved. I payed for express delivery, whole 8 euros. They ensured me that it will be sent express overnight. Just after 3 days i contact their livechat, and i hear that it was sent by normal mail and will take 5-10 days. I dont get it. I live in NL, they ship it from england.
But earlier i was buying in crucial.com and it was ok.
What can I say...excellent config assistance making sure I get exactly what I need...certainly great value and much more reliable than the corsair memory I've used in the past.
If you want more RAM for your computer, don't go anywhere else - go to Crucial.com. Choose your computer manufacturer and model and Crucial will give you a great price for the exact kind of RAM you need. Not sure which model you have? Download the system analyser program, and Crucial will ask your computer what kind of memory you have and tell you the answer. Fast delivery and great prices - what more do you need?
I wanted to upgrade my pc memory, crucial's website analysed my pc and suggested the best fit for my pc. Amazing! Their product selection was great pus the prices were very competative. Delivery was quick, the instructions which came with the memory were great too, very easy to follow. It did just the trick and gave my pc a new lease of life.
Have just used this company for the first time, after a recommendation from the Webuser (or possibly Computer Active - read too many so can't remember which one) magazine.
Website has a nice tool that checks your computer and gives you all the info you need on the type of memory you require. This also gives you options of the memory you can buy and what difference it will make to your computers speed. They even guarantee that the memory will match your computer, after running the test.
Price: 1GB DDR memory was £41 delivered, which was a lot cheaper than most other companies.
Delivery: From Scotland was 'fast'.
Installation: Clear instructions & only took a few minutes.
No problem with using this company again or recommending it to anyone.
To reply as a company, please sign up here.