Crystal Travel reviews

Crystal Travel reviews

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8.6
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very efficient and friendly

Aaron at Crystal Travel is very efficient and trying his best to give me the best deal for my flight to Uganda. He is polite and patience with my travel plan request.
Thank you.
Miss GL ONG
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I was very impressed by Philips' supportive nature even though it was a sale

I was initially disappointed that I couldn't get the ticket I wanted and hung up. Minutes later I got a call and got as close to what I wanted and was extremely impressed by Philips' supportive nature even though it was a sale. I will be doing business again with Crystal travel and would look for the same sales person.
Jeanne M. Callahan

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Roller Coaster ride ending on a high

I had an issue where I had to miss my flight because my son's passport had expired and I realized that at the time of check in. That was a peak rates ticket which I had to forego. Crystal travel had no obvious obligation to help me with a refund or reissue of the ticket, but Angelina from Crystal Travels(supported by Paul Simmons), was instrumental in going out of the way and getting the tickets re-issued with a minimal penalty. It was a great experience. If Crystal would have not helped, I had to forego the ticket worth £2700. Will surely book all my travels with Crystal.
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Excellent Travel Agent!!

As a frequent flyer, between LHR-HKG. I normally book my flight with american express, I had to make a three booking to Hong Kong to attend my grandma's funeral in April, flying during Easter Holiday season. The flight on Amex & comparison websites were around £1000-£1800 per person, Crystal travel managed to find me a flight with Qatar Airways for £750. I had a dedicated agent, the agent was effective and speedy dealing with my booking, and I had a direct line I could call anytime. I couldn't thank you enough for your support and I would definitely recommend this agency and make all my future booking with them.
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very good company , totally reliable and honest

ive used crystal travel a few times in the past booking flights to manila , and again just now to book another flight , the travel consultants name was Philip, who was polite and very efficient , quoted me a very good price and called me back when he said he would , its quite rare to get peace of mind when dealing with so many online travel agents , so i would say if you want peace of mind when looking for flights then look no further , once again thanks Philip and Crystal Travel ,
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Very helpful and efficient

There was a problem with the online boking and the agent called us immediately, he was lovely and helpful and we were able to get our ticket with no problems, Philip was extremely efficient and cooperative and patient with us, I would definitely work with him again
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Super Service for A Super life!

I have to say first of all that Crystal Travel has been the best...
especially my travel agent host Andy Ankit
he has done a fantastic job assisting me and my family in preparation for my recent holiday flights. Andy is always puncutual in his service,on numerous occasions I have needed all my flight details immediately, I.e. times,hotels,travels deals and he has always gotten back to me with full answers to those very special questions,regarding my flight. a friendly person who is dedicated to serving customers with the highest ability.
it is because of Andy's Exceptional service, that I would definitely recommend Crystal Travel to Anyone:)
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TheTravel company to Trust.....Crystal Travel.

Booked with Crystal Travel a year ago...very good deal and was due to travel this March 12th. Sadly in February I suffered the trauma of the loss of a close Family member and felt myself too upset to travel. Explained my sad situation to Customer relations at Crystal Travel. They could not have been more sympathetic and helpful and they liased with the travel provider and obtained a refund on my behalf. I was most impressed by their kindness and empathy and attentiveness. Their concern and the outcome has allowed me to feel that I can move on and I look forward to reserving a future holiday with them, with confidence, when I am ready.
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Rex Williams very helpful

Rex is a very good assests to crystal travel
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Super Efficient

Thoma@crystal holidays were extremely reactive to my immediate requirements with regular updates to ensure smooth transaction
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False advertising

They took payment for a flight which magically sold out of seats at that price as I was booking. They called up and offered me one for an extra £60. I went straight to the airline instead for an extra £20. I've never used Crystal before, and I certainly won't be again.
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Excellent telephone service from Andy

Online service was a bit confusing as within 5 minutes of trying to book tickets the price went up by £55 each, I initially then decided not to proceed, however Andy called to say he had noticed that I had cut off half way through booking and if I had any problems, once I explained the situation, Andy asked if I would allow him to assist, I agreed and he worked on getting the best deal that I was originally looking for and he came up trumps, which has now convinced me to use the service again.....thanks again Andy really appreciated the call and all your help
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No fuss just providing the service required

I just used the Google search engine and came across Crystal Travel. I just needed a couple of direct flights to Jamaica and they were able to source at a reasonable price.
No fuss just a straight forward service based on my experience I would recommend the service.
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The customer service attention works well.

Even though I had problems with the system and my booking process I really appreciated the customer attention service, I was in constant care from the guys via the telephone and they gave me accurate and constant direction until my problem was solved.
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Great staff; helpful, friendly, very positive & effective. Definately Reccomend

Was struggling to find flights elsewhere, but Mr Thomas from Crystal Travel was very helpful and managed to secure me an emergency flight. Really helpful member/s of staff. Very patient and friendly, Thanks
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Straight to the point no nonsencer and VERY helpful.

I found Andy VERY helpful. Went the extra mile to find what I was looking for. Makes a very pleasant change to find someone will to explore all the options on behalf of the customer.
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Brilliant customer service!

My family and I were served by Andy Brown and he has been superb! We are currently booking our second trip to Nigeria with him! I would definitely recommend him and his colleagues!
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Highly Satisfied with Customer Support!

First of All I would really want to Thank you Angelina George(Customer Relations) for her support and putting all her efforts in resolving the issue with the Airlines.

I have return flight ticket for my wife to Hyderabad which was booked through crystal Travels. Suddenly medical emergency raised and she need to travel immediately. I contacted Crystal travels and ask for date change and they ask for minimal date change penalty and admin fee. Then I contacted Airlines and they offered me with the same penalty but without any admin fee. I accepted offer from Airlines done the date change.On the next day where my wife supposed to travel I thought of check in on-line and started facing an error. I contacted Airline asking what is an error, they replied The date change was not been updated in their system and they cant help me.
Oh...god, then I contacted Crystal Travels to help me. In despite I have not done the change with them they really spent almost 5 hrs. in contacting airlines and me and making conference calls....
Airline didn't helped me neither and put me into more trouble and asking me to pay penalty again, But where as Angelina George, she tackled the issue very smartly and with highly patience.Thank you very much!
With this lesson I learnt "the Value of Necessity is more than money".

"Making a million friends is not a MIRACLE, The miracle is to make A FRIEND
who will stand by you when millions are against you..."

Every one says we are customer friendly...But, It should be showered when it is needed. Unless we also don't know until we face the problem.
I strongly Believe Crystal Travels helped me a lot and fought with Airlines and supported me.

I Strongly recommend Crystal Travels for any one to book their travel arrangements.

Thank you Crystal Travels, I wish you All Success for your future.
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Crystal Travel made my Holidays Special...

Firstly I would like to thanks Crystal Travel and Andy Brown who offered me a ticket according to my Budget. My flights was booked in waiting and I was worried about the confirmation. But to reduce my stress Andy was updating me and was giving me surety that my ticket will be confirm soon. I am going to meet my family after 2 years and I will give Crystal Travel Credit for that.

I was calling other Travel Agents as well their customers service is fine but I was not able to find ticket in my budget. Specially Southall Travel, But they don't have manners to attend the customers. I think they need to observe your calls If they want to run their business in future, They were so rude.

Crystal Travel Awesome Customer service, I haven't spoke to anyone But Andy your represent your company in a very nice manners and unto standards.

At the End I will say thanks to Crystal Travel and Andy, I will refer all my friends to your company and wishing you a very good luck for your future.

Thanks
Vaneet Bathla

Crystaltravel Details

About this company

Crystal Travel is a leading travel company provides Cheap Flights, Cheap Holidays, Cheap package, Book Cheap Hotel, flights, vacations in worldwide travel.

Visit Crystal Travel

Contact information

Call us on: +44(0)2076120500
We live here: 38 Riding House Street London
W1W 7ES London
United Kingdom

Category

Crystal Travel is ranked 5 out of 26 in the category

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