We bought a 3 seater, 2 x 2 seater from CSL about 5 years ago. Dad paid, and had continuous payments going out to CSL for warrantee purposes all to know it was RUBBISH. Our 3 seater within 6 months became flat, no bounce, whoever sits on it completely sinks right in. This is NOT what a sofa is supposed to do. Dad contacted CSL and they scared the hell out of him. They made my dad believe it is our fault for the sofa going like this. We went CSL and told them, nothing was done about it. Ever since we thought it was OUR fault when infact only recently i watched Dont get done get Dom, sofas episode and only to find out it is indeed a manufacturing fault. We are a big family and we sit on all sofas equally the other two have no issues? They told my father that the sofa is big hence it happened - HOW can you say that? how can they tell my father the sofa is large why would you make a sofa so big then? Pathetic. Annoyed and sick of how they treated us. we are expecting to complete the refurbishment of the garage and looking for a sofa there's no way we trust CSL anymore. I can't begin to explain how embarrassing it is having guests around and bringing chairs over to the living room because we've been forced to believe it's our fault.
I paid £1800 on a 3 seated (has 2 seats) and a single seat from csl, and after 4 months for use I came to give it a good clean as I was told to do by the sales man and on the 3 I opened the centre gap between the cushion's and there and a 2 inch hole in the leather. I rang csl who sent some one out to look at it and was told that it was down to use! How can a leather sofa get a hole in it when its never been sat on in the middle of the sofa. The hole is hidden until you open by hand so I can not say if it was delivered in this condition but the only help they would offer was to charge me to take the sofa apart and restitch the leather, and after paying the best part of 2k I would think you would get better service from a company that big. safe to say ill be going back to DFS next time
I bought my sofa from CSL about 6 years ago and I must say I still love it. I decided I needed a new sofa for my recently built conservatory so went straight back. The service I received was still as fantastic as the first time, the salesman took care of everything and even told me that fading can occur if not protected through my bright conservatory window. I am so excited to receive my new sofa and if the installation team are as good as the last team I will have nothing to worry about.
A while ago I was looking for a sofa bed to furnish a holiday home. Did the usual trawl of the high street stores and catalogue merchants, then came accross CSL DIRECT. Fantastic, just what I was looking for! The website sold it to me. Once I had a rough idea of what I was looking for Leather Sofa Bed etc I booked a call back with the site and from there on I was hooked. The sales rep who dealt with me was Michelle Saunders. She answered in a cheerful voice and from then on my experience was one of Quality. Michelle took the time to find out what I was using the sofa for, the dimensions if the room, the exisiting colour schemes and most importantly my budget. All the options were explored, so I could choose the correct sofa bed from the many that CSL offer for sale. Once the order was placed the delivery team took over and did an equally excellent job. Delivery was on time, the sofa was in perfect condition and the delivery guys were as professional as Michelle had been. I will be using CSL again and would recommend them,(especially Michelle) to anyone!
We have had exactly the same problem as other people have commented on the cost of 're-selection' - the sales assistant at time of sale assured us if the sofa did not fit we would be able to swap it no problem for another one - they DID NOT say it would cost £129 for the privilege. Retailers are required (along with other institutions such as banks (with PPI) etc to explain all key contract points). We would never have risked ordering a 4 seater size and gone for the 3 seater instead had we been made aware of this charge.
After complaining CSL offered to drop the £129 to £69, but we cannot apply the credit (the difference between the cost of the larger and smaller sofa) to this £69 no matter how logical that seems!! Customer service also would not put me through to a manager no matter how many times I asked (this has been recorded in a call (so the IVR says) so it can be verified)
We will never recommend or shop with CSL ever again, so the credit is a complete waste.
We have currently lodged a small claims action with the courts for the full value of the 4 seat sofa & delivery. The principle of being explained the contract stands, and this did not happen in this case. The further insult of not being able to apply credit is terrible service. In fact we were happy to pay an additional delivery charge (£11 per seat) for the 're-selected' item to be delivered, as this is reasonable.
Never again will CSL have any business from us, and definitely no referrals.
Ordered a new sofa in January 2013 and told we could ahve it in 7 days; we declined this offer and arranged for delivery 06.04.13, some 14 weeks later. In the middle of March I was contacted to say they could not meet the deleivery date due to Chinese holidays and the new date would be 13.04.13. I had heward nothing since so rang Customer Services to tell me that oh no we have had further delays and now it won't be in till 01.05.13. Great as I ahve sold my old suite and it goes this weekend, so we have nothing to sit on until ...oh wait it gets better 18.05.13 when they can deliver on a Saturday as both my partner and I work full time
Never again will i go to this Supplier......and when I asked for compensation i got offered a free deleivery little comfort for being 5 weeks late on your promise after a 14 week lead time.
We bought our 2 & 3 seater setees 18 months ago, we have had nothing but trouble with it since we bought it, have had two new full backs, technicians out with new power pack for the electric recliner, also dying some of the leather where colour had come out. The latest thing is that another of the power packs has stopped working and also both of the settees on one side are leaning, it gives the feeling of being rolled into the middle of the settee. Have spoken to customer services ha ha and have been told that the power pack is not covered, what is CSL 5 year guarantee worth - absolutely nothing in my mind, it says All mechanical actions on recliner furniture excluding motors on powered recliners are covered, also the leather has started to come off again, never buy from these,. Also they want £47 to come out to check it out, what a joke
Ordered 3 seater sofa,2 seater sofa and footstool "zest" £1625 waited nearly 10 weeks,received email 1 week before advising delivery in 1 week,would receive email night before advising delivery window,email never arrived,delivery about 1300 3 seater would not fit due to ceiling height,we live in new build with normal ceiling height,delivery men did not make much of attempt to fit sofa in was not asked about ceiling height when we purchased, 2 seater fitted in ok,delivery men seemed in rush told us they have 3 minutes per seat for delivery,spoke with csl customer service [Private Data removed] who really needs some customer service training,it cost us £129 for the 3 seater to be removed,the difference in price between 2 and 3 seater can only be given as a credit note, not taken off the £129 and to rub salt into wounds we now have to wait another 10 weeks for the 2 seater sofa even though they have 2 seaters readily available in their clearance offer.customer service was not existent ,credit note will be wasted as I will never shop at csl again,I will also encourage all colleagues and friends never to shop at csl think [Private Data removed] needs a follow up visit and have a chat with good old [Private Data removed] and maybe explain what customer service means,bak to [Private Data removed] or me in future not much difference in price but a world of difference in service levels.
Katrina Simmons found this review useful
After purchasing a sofa and storage stool just over a year ago I find the storage stool hinges had started to loosen from the framework preventing the stool from closing correctly. After speaking to the customer service team I was told I could have replacement hinges to fit myself or be charged to have somebody to fix it . This reminds me why I purchase the rest of my furniture at Barker and Stonehouse as I have never had an issue with customer service or been questioned about my usage of furniture.
Very poor company Guarantee avoid with a barge pole
We brought a sona 3 piece and foot stool in mink. The sales people are very good at the first point of sale. However that is where the good service ends. No body seems to be bothered about returning calls. When all the sofa eventually arrived we were happy, that was until after a week of little use it looks hammered. Even after re-fluffing it every evening it looks very second hand. I know it was cheap but if I'd know that after 10 minutes sat on it it would need replumping I would have looked else where. We also had the misfortune to have wanted to exchange part of our order for a different piece. This had led to a lot of time wasted on the phone and instore. The original size of credit note got changed and despite having paper work with this figure it is now not being honoured. What a cheap sofa? Go else where.
My boyfriend and I recently went to ScS in order to get a new sofa, CSL wasn't an option as we deemed it "too expensive". Once in-store at ScS, we were promptly lied to and deceived in order to get a sale. We were told delivery would be free, which it most certainly wasn't, and they sneakily added the insurance cover (an option we decided we needed, but were not even informed of before purchasing). Upon reading further into the documentation, we saw we were charged £59 for delivery, and that the sofa, promised to be delivered in 3 -4 weeks, would actually take 6 - 8.
We then headed back, but before then, we headed into CSL to see the offers they had on. Upon entering the store, we were greeted by a lovely young lady, who, in time, would leave us feeling like we were the only people that mattered in their store. We told them our predicament, and not only did they rectify it, they outright were simply amazing. I cannot express how great the staff in the Hull store were; they were honest, polite and were not pushy at all. They broke the stereotype I've always held with this sector of retail, and I would most definitely go again.
And to add an even better twist, we ended up spending less with CSL than with ScS, over £100 less!
Whilst not all stores are the same, I do highly recommend the Hull store and it's lovely staff, who didn't beat around the bush nor push anything onto you to make a sale.
Me and my boyfriend were shopping around to buy our sofa for our first flat together. As we walked into CSL (Croydon) we were approached by a man but not pestered by him as we had been before in previous sofa shops. We walked around without feeling pressured to buy the first thing we saw straight away. We had seen a couple we were interested in and sat on a sofa and were talking about our options. A guy called John who worked there came over to us and had a chat with us, after talking for about 10-15 mins about what we were looking for he showed us a sofa that fitted our need. He explained everything, fully and honestly about what we'd be paying and what we would be getting. We still didnt want to rush into buying anything so he told us to think about it and come back the next weekend. We decided to come back the following weekend and because we were so pleased with the service we'd received we asked for John again. We ended up buying the sofa and 2 lamps and left the store very pleased with our purchase and the service!! I would definitely recommend CSL to friends and family.
May 2011 I purchased 2 x red Leather Sofa. One of the head rest on the Sofa's has turned black ,basically the dye has come off. But I was not too worried because the salesman had convinced me to take out extra insurance at a cost of £240 ,his words anything at all just call them and they will come and sort it. SO I did to be told this is caused by head oils and not covered on the policy (yes I should have read the small print). To be honest the rest of the sofa is in excellent condition but this makes it look disgusting. Also not covered is dye issues. But they would send someone out ot look at it for a further £50 ish but then cannot even guarantee to fix it or want further money to fix it. So I have been scammed on 2 accounts , the insurance and the headrest which is not fit for purpose. Also Customer after service is not very good, my advice is to avoid falling into this trap just dont buy form them
Spent over £3000 with this company, after 13 months stiching came apart on the seat.
I contacted them only to be told it is out of warrenty and they will not do noyhing about it.
Customer service is a joke asked me to send them photo's of the stiching wich i did.
After two weeks heard nothing back from them, so I rang only to be told we have your money so F***k o*f.
We bought two, two seater sofas from them 3 months ago. The leather has stretched beyond belief and the cushions have sagged. They are in a far worse condition than the sofas replaced which were 10 years old. We complained to their Head office who sent out a "qualified" upholsterer to look at the problems. In our house he slated CSL as a terrible company to work for and agreed that the cushions had softened excessively and that the leather had stretch excessively. He also gave us the "heads up" that CSL would make us sign a disclaimer which would void the manufacturers guarentee before they would fit "interliners" which would pad the furniture out to restore it to it's showroom condition. It was obvious that the guy was "sitting on the fence", one story for us another for his employer. He duly submitted his report to CSL and their customer services manager contacted us to sign a disclaimer citing that the "qualified" upholsterer had found no fault with our furniture just normal settling. I ask for and received a copy of the the upholsterer's report and he had done as I expected, one story for the customer and a whole different one for his company. I wrote a letter of complaint and got one back which in essence said they were going to do nothing unless I signed their disclaimer. Next stop, a visit to the store which sold us the sofas, even got to see the smiling apologetic salesman who sold us the sofas. Apparently after the store sells you the goods it is "out of their hands" and over to their Head Office - very convenient. However the smiling saleman assured us that he would contact Head Office to reiterate our displeasure and get someone to contact us. Today that someone did and just repeated everything that had been said before which is in essence "We had your money, you've been had, now shut up put up and get lost". We could provide them with some very nice free advertising but I doubt it would get us anywhere, so at the end of the day it is easier for us to chalk it up to experience, accept that we have thrown away in excess of £2000, wait for the furniture to become unbearable and replace it.
Purchased two sofas from CSL and had them delivered two months ago. After a month 2 of the 3 front feet were bent to the point they looked like collapsing! Rang customer services who sent somebody out today to see the problem, and he agreed it was bad. He also looked at the footstool which creeks when you move it, and the legs were slightly bent on that. The legs have castors on the bottom which are also loose. Got a call tonight from customer services saying they would in no way replace the sofa, it would have to be fixed, and the footstool just needs lubricating. I have never been spoken to the way I was tonight. The girl was so rude saying it was not a manufacturing fault, I argued back it was, and was told I had a "chip on my shoulder" and a bad attitude!!! I asked to speak to her manager but was told "my manager will only tell you the same thing, and with your attitude won't talk to you at all". She then said she would call back tomorrow "when my attitude was better". She then hung up.....I have worked in customer services for 17 years and never experienced anything like that in my life. Whatever you do don't be fooled by the salesmen who bend over backwards for a sale, then once you have paid your treated like this. I'm going to store tomorrow to speak to somebody with the respect you deserve as a customer!!
Sue Whittaker found this review useful
After going in store and selecting the sofa we wanted, we were asked by the sales assistant if we had 7ft of clearance between floor and ceiling, which we confirmed we had. Delivery day came, and the removal men then attempted to bring the sofa into our house, only to discover that the sofa was in fact too tall and would not fit. Also, the fabric had a large tear in it, which I pointed out to the delivery men, and they remarked 'Oh that's ok, you can just sew that up', what a joke. To make matters worse, CSL then charged us an additional £120 to take the sofa back, and instead of just refunding us our money minus this ridiculous charge, they insist that we pay the additional charge and they refund us in full with store credit. Absolute joke, never use CSL, ever.
We bought a Vivaldi 2 seater couch & two recliner chairs delivered last May -the finish is appalling with poor folds in the leather that a 5 year old could have done better. There is a large gap on each item where back recliner meets the side & a gap between the two cushions on couch that we lost the TV remote down. We have the same experience as a previous reviewer as the cushions on the couch are uneven & the frame can be felt through one of them - the rep blamed this on sitting on one cushion more. I am constantly cleaning the leather as our jeans transfer dye to the cushions - we have had three visits from managers but basically its lip service as they didn't want to know. We have had a number of suites previously including two leather ones from other companies and have never had these problems before.
Please do not be fooled by the slick sales patter and the suave show
rooms that you encounter at CSL. We purchased two Akira electric sofas
in California pearl and took delivery just before christmas 2010. Here
I am just 2 short years latter with 2 settees that would be better
suited to decorating a skip. There are only 2 people in our house so
the usage is quite light Imagine my consternation when I discovered
that the seats had turned a dirty pink and that where I sit over the
last couple of days has now an imprint of a reddish hue which appears
to be in the shape of the cushion I use to rest my head on. I have only
used the cleaners purchased from CSL and my two settees look fit to be
dumped. They are uncomfortable,look aged and lumpy,and I rue the day
that I ever walked into the showroom at the Giltbrook retail park.I
have today wasted time talking to their technical department who
advised getting it cleaned professionally or having it recovered by CSL
after which I would need to sign a disclaimer. Hm let me think a
moment,as I have paid out just under £2000 already for sofas that have
not proved of merchantable quality and as NONE of the guarantees that
CSL provide covers,as he put it,colour leakage, my answer is no I dont
think I will take that offer up.So BEWARE do not sit on a sofa whilst
wearing damp denim jeans or any item of clothing that has not got a
label guaranteeing it as run proof as your leather furniture is not
protected against discolouration caused through such leakage. My
warning to any potential purchasers out there is DO NOT BUY FROM CSL.
Over the past nearly 40 years of buying leather suites this is the
first time I have felt cheated by a firm that has taken my hard earned
money for a suite which I had expected to look and feel good for many
years to come and would see me well into my retirement . The sad
reality is that I could not even give it away in its present state and
will have to replace it .
My advice to anyone out there is DONT DO IT or really find out what you
are purchasing and speak to anyone out there that actually has seating
from this company that they are actually proud to own after a couple of
PLEASE see other forums and review sites featuring other disgruntled
customers,many with similar problems. Even Mary Portas couldnt put this
company right in my opinion,just papered over a few cracks
After consulting Trust Pilot we decided not to go to the usual well advertised culprits, and chose CSL. We received very patient and professional service from sales person Clare Steele in the Stoke store. We must have tried every sofa!
They mailed initially to bring delivery forward by one week and then again to shorten the lead time by 3 weeks, which managed our expectations nicely. Delivery was from London by Andrew and Rohan who came in the snow with no excuses or complaints, they were polite and efficient. The product is as good as expected and our experience to date is excellent.
Jess Horton found this review useful
We have 2 3 seater leather sofas. (Eiger model) Only had them 8 months and find them very uncomfortable. Sitting on the metal bar and springs and huge gap at back of cushion when sat on it. Contacted customer services who sent their inspector. He informed us that there was nothing wrong with the sofas and this is to be expected if you suit on them for more than 5 minutes. So now we have to go into debt to buy replacements.
BOUGHT A LOVELY THREE SEATER VIVALDI SETTEE .AFTER TWO WEEKS SIDE SEATS SUNK.AND THE MIDDLE SEAT STAYED UP.WE SAT ON THE MIDDLE SEAT CONTINUALLY AND THE SEAT STILL STAYED RAISED.CSL INSPECTED IT .TWICE. WANTED £47 FOR THE SECOND INSPECTION .BUT I REFUSED TO PAY . .SO CSL DID NOT CHARGE AFTER A LONG ARGUMENT,.AFTER 11 MONTHS THE SETTEE STILL AS A GREAT BIG CAMEL LUMP IN THE MIDDLE .WHEN MY FAMILY COME NOBODY WANTS TO SIT ON THE CAMEL LUMP. CSL SAY THATS HOW THEY GO .WE WERE NOT TOLD ABOUT THIS FAULT WHEN WE BOUGHT IT.EVEN WHEN THEY KNOW ABUT THE FAULT. CSL HAVE TOLD US THEY CAN RECTIFY THE FAULT AT A COST TO US WHICH I DONT THINK I SHOULD HAVE TO PAY, BEING AS WE HAVE PAID FOR EXTRA SOFA CARE, (NOT WORTH A CARROT) CSL PUT EVERTHING DOWN TO WEAR AND TEAR SO YOU CANT CLAIM.
I have recently ordered a 3 seater electric recliner and a single recliner chair. I was informed of dliverey and amdecarrangements to have loung window removed and old suite removed.
The delivery lorry arrived with one recliner chair a lamp and occasional table. I was told id have to wait until February 2013 for my new couch. Their lorry drivers do not load or check manifest fir what is on the wagon. The driver was quite embarrassed when he arrived.
My wife is dusabled wuth spinal problems and cannot use a manual recliner. We have family coming from abroad fir xmas and left with no furniture.
Csl have arranged fior a loan couch but its manual so not ideal.
They didvas a one time only goodwill gesture give me back 30 pound delivery but this goes nowhere near compensating me fir the inconvenience being caused.
I have telephoned customer service who have explained the manager has advised i go into store and pick another one. Its all work on my part and as its 19 december now i doubt id get delivery before xmas and i have no more leave to take to be in for the delivery.
If i knew at time of sale what i know now i would NOT BUY FROM CSL
The complaint continues and i have advised them i will be writing here. I have given them opportunity to address issue but they have not even had courtesy to keep me updated,
Customer Service is very poor
Brian Riches found this review useful
absolutely RUBBISH customer service! everythings all dandy when your in the store but when the salesman gives the wrong dimension and then the sofa dont fit so a window has to come out, then the part the delivery men CAN get up stairs gets broken by them, they then take 3 weeks to sort a repair when the parts in stock....now the part that was in stock has been replaced with ANOTHER broken part!! and now the part is out of stock and wont be in for 2-3 weeks! customer service is absolutely shocking!!!
NEVER EVER BUY A SOFA FROM THIS COMPANY ONCE THEY HAVE YOUR MONEY YOUR STUFFED BECAUSE THEY DONT GIVE A DAMN!
Brian Riches found this review useful
I bought a set of sofa's for £2000- In store the quality was really good and worth the money. The salesmen also elaborated on this lifetime guarantee when in reality it's NOT, there's soooo many terms and conditions to it so make sure you clarify specifically because the salesmen I spoke to were really good at their job and made it seem like I was covered for life.
Nevertheless, when the sofa's finally arrived after a month's waiting time which was fine the stitching was loose and there were tears in the corner so I didn't take it, then, the SAME sofa's arrived again and after calling them back they said there was nothing wrong with it and someone will come out to speak to me about it. I was furious and helpless.
However, the biggest problem was when the delivery men came to the house that second time to deliver the sofa's; they pushed the sofa's to the corner of my living room and made a massive dent on my newly laid flooring. I decided to complain to head office and took photo's and they did not reply until the second week after the third email. And they said they are not responsible and would not compensate. I am furious, shocked and would never buy anything from CSL again. Now I have to live with a massive dent on the floor after enjoying it for one week and sofa's that was poorly made (made in china actually) and after a few months of sitting on these sofa's I have also noticed the seats are already sagging :(
After they have your money, thy don't care!
Avoid CSL at all costs!!
They are scam artists that will rip you off..
We ordered a sofa from CSL and they delivered a sun damaged sofa with rips, tears, and in a completly different colour. Redish brown instead of black! It was clearly damaged . We refused the delivery and immediatly called the store. They said there was nothing they would do about it and that we need to now pay an extra 124£ for not keeping their fault item.
We took photos of the sofa and emailed it to CSL showing a faulty item. They basically told us its not their problem since we signed a contract and now they want us to pay 1,400 for an item we dont even have!!
Weve wasted so much time calling and complaining getting no where with them because they are the most unhelpful uncaring people. All they want is that contract signed, they dont care about a happy customer.
Now were left with no choice but to take legal action..
Now im hearing more and more complaints from other friends/co workers that have gone through CSL in the past and had similar problems such as their so called warrenty not really existing, and sofas being delivered three months late, or sending the wrong items, adding on costs to the final bill without your knowledge.
We are taking our complaint to the news and 60 seconds. So others can be warned before they end up broke without a sofa as well.
We dont want anyone else to go through what weve gone through.
These are true scam artists that have no heart.
Avoid avoid avoid!!!!
Found my local CSL-Sofas store on the internet in Lincoln after a disastrous visit to my local DFS store. My wife and I had just entered the store and tried a sofa we liked and was approached by sales consultant David O'Brien, he asked if we were fine and we went on to explain the sofa we required and he took us further into the store and showed us the exact one we required and the correct colour !!!!! . He then went on to explain the delivery period we could expect (2 weeks) and how to look after it. We decided there and then to order it. I cannot thank David enough for his courteous manner and professionalism in dealing with our purchase. I will definitely recommend CSL-Sofas to all my friends.
This is a story, not a review..
So I enjoyed speaking to all the girls & guys at CSL in Hull (st andrews key)
Sophie was the one to approach me 1st of all and told me a lot of useful information about the company in general and the sofa I was currently getting comfy on, she knew a lot about the products..
I left the store but decided to come back the same day & picked the sofa wanted.
The lads were helpful also as I was worried about how to arrange my sofa and chair so we moved a few display items about so I could see all the different options etc..
probably seems pointless to some people but it made me feel so much better about going ahead.
Came home with piece of mind and a smile on my face from the laughs I was having with the staff..
Iv got a problemmmm! Oh no, my sofa didn't fit into my flat & didn't take the 'love it or change it' deal.
After a little cry I managed to go into store where Stuart helped me calm down, he even started tipping furniture upside down to show me why my sofa wouldn't fit..
in the end I agreed, even though I felt a bit disheartened, and followed him where he showed me the 'quick sofas', basically the ones I wouldn't have to wait 6 or more weeks to get..
Found a lovely recliner sofa that he assured me would come apart & get into the flat, (tried to make him pinkey promise but he was having none of it)
I'm really so grateful to him & all the staff that helped me.. I was so worried that I wouldn't be able to find a solution. But I did with their help!
Let's just hope, no more tight fit issues.
Thanks guys (: & again, got any jobs? Haha.
We had been looking for a new lounge and soft and headed for the Metro Centre in Gateshead after having done some online research beforehand.
After being stalked around some shops and totally ignored in Barker and Stonehouse we popped into CSL.
We where greeted by Gary (American Gary) who told us how the shop worked, swatches etc and then left us to browse. not really knowing if we wanted fabric or leather we took advantage of Gary's knowledge of the product range. Nothing was too much trouble for Gary and we felt comfortable and realxed by his great personally and chat! very nice guy and a asset to CSL. I also noticed other staff around the shop who seemed genuinely engaged with customers and it's obvious that customer service was high on CSL's agenda. They manage to be around when needed and understood the very personal nature of buy furniture. We where never pushed into decisions and the eventual purchase and processing was just as pleasant.
CSL had some very stylish suites which could be ordered in different configurations and options which meant it was actually difficult to choose a suite, and I guess that was why we came away with not just one suite, but 4 leather recliners for our family room and I bagged a superb leather swivel recliner for my home office.
The biggest surprise was the cost it was roughly half of what I thought it was going to be!
Very positive experience and I would recommend CSL to anybody.
After buying what turned out to be a useless, uncomfortable and easily breakable sofa 2 years ago from a rival firm we had, had enough and decided to buy a new sofa. We went around other company's and straight away got annoyed at the intrusive sales people who wouldn't leave us alone! Having a little baby in tow, we were going to give up and go home, but thought we'd just quickly try CSL in Lincoln. So glad we did! Our salesman Dave (big Dave!) was brilliant, he didn't hound us or follow us, he let us look around the store at our own pace, and when we had questions he answered every single one confidently, and had a vast knowledge of the products; we immediately had faith in him and the store. He HELPED us choose the right sofa for us, within our price range. Couldn't of asked for better service. The fact CSL also offer a lifetime guarrentee just shows they have faith in the quality of their own sofas. Can't wait for it to be delivered next week (yes that quick!). Thank you very much Dave for all your help!
Went to CSL in Hull after finding they had the best range of options, and found we got relaxed rather than intrusive service, friendly staff who understood that this was a big purchase for us, and we wanted to get it right. Our last sofa choice from a different firm was a disaster, wrong kind of material, poor goods, rubbish guarantee that in the end wasn't worth the paper it was written on, etc....,( you can probably guess which sofa company that was....!) Anyway, we were anxious to get this one right, and the sales consultant, Gary Olney, got this totally, and really seemed to want us to get it right too. BUT....after a long look round, cutting a long story short, I signed up for something I shouldn't have. The one we went for was reasonably priced and compact but it wasn't the one I really wanted, which was bigger, plusher and bit more expensive. I thought I was going for the sensible option at the time, but a couple of days went by, and the realisation dawned that it wasn't the sofa for me. I felt dreadful, really anxious about it all, as I'd signed up for almost 3 grand of credit, and I knew I was in trouble. We went in 4 days after signing up, and Gary sorted it all out for us, somehow managing to get the fee waived as we changed our order to the suite I really wanted, without fussing or making me feel bad. It was exactly how I would have hoped, it got sorted, no bother and I left feeling I'd had a very bad situation totally turned around. Gary was straightforward to deal with and really seemed to want us to get what we wanted and needed from the experience, friendly and approachable, very knowledgeable about his subject, all in all I would definitely deal with CSL again after this.
We looked around several furniture stores in Hull and found csl had the best choice of designs, sizes, and materials, we browsed round the shop without being hounded by salesmen, we found three different sofas which we liked but needed information around sizes, we approached one of the salesman who introduced himself as David he was very helpful and patiently went through all the sizes and options with us, we decided to go home and use the measurements to see which design would fit in the space we have.
We revisited csl to order the items, David checked each item ordered with us and explained other options such has Sofasheild and Fabric care program, David introduced us to Sam who went through the order with us, explaining the delivery process and tracking on line, we found the service excellent from David and Sam and on both visit offered refreshments, well done csl cant wait for our sofas to be delivered
Went to the Metro Centre Gateshead looking for new sofa's, CSL was the first shop we looked in, had a good uninterupted look around, before being approached by Gary (The Yank). Gary was very helpful and not at all pushy, we found a suite that we thought we liked, Gary explained everything we needed to know about the suite, how it is made and what it was made from etc etc, OK we said we'll look at other shops, and see what they have to offer, "No worries" Gary said, "you know where I am if you need me", within less than an hour we were back at CSL asking for Gary, we bought the Suite, Gary explained the delivery process, the Warranty, how to look after the Suite, and every thing else we needed to know about caring for our purchase, I'm not the best shopper in the world, but Gary made it a very pleasant experience, and I thank him for that!
Thanks again CSL and Gary (The Yank)
It was refreshing not to have a pushy sales experience when buying sofas. Martin was friendly, informative and has a good approach to sales. Couple of problems with paperwork were resolved quickly and without fuss.
wanted to puchase small lamp table after delivery of my sofa went back to shop but could only buy table if i had it delivered and paid delivery charges told it was health and safety but if i were to buy a lamp table that was on sale could take there and then,there loss as i went to dfs bought two lamp tables an a rug. will not be shopping at csl again.
The service that we received from James Onwualu was excellent, he was really helpful and know what he is selling with full knowledge. The showroom is nice and clean with a calm environment. A lot of product that you can see and try the comfort that it can offer. Overall, an amazing experience to shop at csl.
Absolutely love the sofa as does everyone who visits.
Great friendy sales person whom wasn't too pushy and was very helpful. Great payment options to spread it out a little. Prompt delivery by very friendly delivery guys. Would definitely recomend CSL, might cost a little more than other places but it shines through in the quality of the product and the service they provide.
I received the initial delivery date and when it arrived the delivery guys were unable to get the 3 seater through the internal door. They were unable to take the door of its hinges as both their electric drills had no power, as a result my new sofa and cuddle chair (which didnt make it off the delivery wagon that day) went back. Arrangements were made by customer services (at first he wanted to add a delivery charge, which I refused to pay) for delivery to be made on a second date, this time the delivery guys had a fully operational drill. My new suite made it into my lounge with ease, product care advise was given and a complimentary call from customer services received. It was worth the extra wait as I love my new suite.
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