Csl Sofas reviews

1

14 May 2012

cls sofas

Being lied to off sales staff was the selling point for me buying my sofa, poor customer service, sold extra cleaning kit £33.00, which if u use it voids your insurance which i paid £195 for and dint even need as doesnot cover anything extra then my home insurance does. lies ,lies,lies,
dont let you speak to a manager when you ring, they repeat themselves on the telephone over an over again without even answering the question you ask them in the first place, just waiting for my ring back off a manager STILL. while sitting on my flat as a pancake sofa which is only just over 12 month old, can think of a few words CLS stands for none of them nice,
advice would be dont buy from here go dfs instead,

1

04 May 2012

Avoid, Avoid..not what it seems.

I have purchased corner group from CSL-SOFA (Ilkeston).
while in the shop they were fine. all the usual promises.
the main reason i went ahead and bought was the promise of 5 years warranty. it sounded really good at the time. how wrong was i !!
just after 14 months some of the seats in my corner group started to sink in. not very comfortable at all.
and we don't really use our sofa that much. this was down to poor quality material used.
i thought no problems.when i rang they said someone will ring back within 48 hours. you guessed no call back!!. after 3-4 calls finally i received call back. poor....to say the least.
and when i finally manged to talk to agent she wanted me to pay £47 deposit before they could send out someone. also she said if they decide it is wear ans tear (which she said likely) they will keep the deposit.
i am totally annoyed. what is the point having a warranty if they not going to honour it.
i am going to inform as many as i can about this UNFAIR practices.
my advice to any likely buyers to keep this in mind before handing out your hard earned cash........
i certainly will not be going back to CSL....
Mr Ganatra (Derby)

4

10 May 2012

An Excellent Sofa Store - Highly Reccommend

Shopping at csl was so easy. The website is great showing all the different types of sofas you can choose from. The range is really great i think anyone would find exactly what they are looking for.

They are really helpful on the phone, guiding you to the right style and price of sofa to suit your budget.

Obviously, with such an important purchase, everyone wants to go in store to sit on the sofa they plan to buy. In store they have a free interior design service which will give you confidence that you are choosing the right thing.

I cant recommend csl enough. I think it is a great place to get top quality sofas at competitive prices.

1

13 April 2012

"What type of leather do CSL Sell ?"

I Purchased a Quebec Leather? 3 seater & 2 recliners in Jan 2010 at a cost of £2,200 from CSL Bolton,At the time of purchase the Salesman assured me that the leather was the best quality and was 100% Leather. The same quality as my previous purchase from DFS (This suite is 8 years old and still in perfect condition)

All was good untill 2 years later the outer coating of the suite started to peel away at high level on the headrest area.

I contacted csl about this and their first response was to ask for a £59.00 deposit before they would come out to look at the problem.

I emailed the chairman & his pa to no avail apparently he doesnt respond to Customers emails!

I then asked to speak to a manager about the issue!

They eventually got back to me and agreed to send somebody to inspect the sofa! He has suggested that incorrect care is the problem!

He must have miraculus powers as he took no samples to be tested to confirm his suspicions! We have only cleaned the sofa with the csl wipes purchased with the sofa, so how can that be the case?

The problem I suspect is the quality of the coatings used on their leather.

Corrected Grain Pigmented Leather is what they have sold me! Not 100% leather which I was told at time of purchase.

Apparently to use the term leather on furniture it only has to contain 80% leather,I was not aware of this fact! were you? There are other reviews on sites where the flaking on the headrests has happened & csl are blaming sweat,hair oil! not their coating!. So dont sit on their sofas without putting your hat on first ! Buyer beware!!!

I am currently still in dispute with csl!!!!!

Tracie Green found this review useful

1

22 March 2012

Poor.

Bad bad value for money! Cheap fabrics and materials used. Workmanship is even worse with nails poking out of it! Really dangerous! Can't believe we are going to be paying for this for next three years!! ;o((( Don't even start me on the delivery! ;o((((

peppy found this review useful

1

23 January 2012

Bad quality

I have had my suit 12 months and the back cushions look like I have had them 12 years, csl came out to tell me this is the quality of the cushions and will not do anything about it unless I pay myself to have them refilled, the man at customer services said they could refill them but he wasn't going to and was very arguementitive with the on the telephone. Never buy at csl quality is rubbish.

5

16 January 2012

Absolutely fabulous service

Very very polite and helpful even on a Sunday evening at 11pm, online sales assistant was Michelle , Chris was also helpful!!! Thanks guys

Georgina Gallop found this review useful

5

20 December 2011

Easy peasy sofa squeey,

no issues, delivered on time, everyone courteous and delivery men helpful

Thanks

Georgina Gallop found this review useful

1

19 December 2011

rubbish.....

If you could choose no stars for this product then I would.. we bought a 3 seater, 2 seater, chair and footstool just over 12 months ago. After about 7 months of use the cushions on the 3 seater and chair have become misshapen despite been told by the sales person this would not happen. The sofa now looks 10 years old and is very uncomfortable. Having contacted the customer services manager (Samantha Greenwood) CSL did not want to know about it an basically told me that it is normal wear and tear and if I had a problem then the only way to resolve this was to contact the furniture ombudsman. I have since had an upholsterer have a look at this who has told me that the main reason for them becoming misshapen is that the cushion covers are not cut and stitched equally which is causing the misshape. My review of the quality, trustworthiness and customer service of CSL – an absolute joke!!!!!…. Thank you for taking the time to read this honest and true review.

1

16 December 2011

3 Faulty goods

This will be the 3rd time I have had faulty goods from CSL - I have 2 sofas from this company and they have had scuffs,marks,rips,under stuffed which makes the leather sag,stiched uneven all over - customer service was great at 1st but the 3rd time chasing was an experience the ladies attitude was awful, was left on hold for over 12 mins(3 songs worth) - I would avoid at all costs and spend your money else where and don't pay up front like I did.

5

06 December 2011

Fine

I have also left a review on another site so i have here,

store experiance and delivery experiance fine, they do care and this was shown on delivery whereby they guys didnt give up and got the furniture in, took them over an hour and they did it respecting both the furniture and the property
thanks

Georgina Gallop found this review useful

1

06 December 2011

DO NOT GO THERE

do not go to this company
I purchased 3 sofas I was NOT told about the cost of a exchange guarentee. One sofa was too big it cost me£190 for them to change it to a smaller one. Difference in cost was £500 I was told I could only have this money back in vouchers. WHAT can i buy in a store the mainly sells sofas I have bought 3. I was told I could buy a lamp or a rug it does not matter to this compant that Ido not need these things. I asked them to deduct the amount from my balance they refused. I am now left with a useless £500 voucher DISGUSTING

1

01 December 2011

Never again

We paid total balance when ordering sofa on 24/11/11 advised by salesman it would be with us in 12 weeks at the very latest probably before. Received 4 e-mails right up to 20/11/11 advising it would be delivered week begining 12/12/11 then yesterday received an e-mail from CSL for me to contact them arrange delivery and told the only dates I could have it delivered are 21st, 22nd and 23rd Dec I told them this was over the 12 weeks and was told to check the small print as they can not always deliver within the 12 weeks (not what their salesman told me). Advised them that I had booked week of 12/12 off work as holidays needed to be submitted due to Christmas and told there was nothing they could do about it I'm not entitled to compensation, can not cancel the order and only thing they could suggest was to ask someone else to wait in for it! To be fair the customer service lady was trying to be helpful bu also had her hands tied. Paid £175 for delivery and they can not even deliver it when they promised. BUYER BEWARE GO SOMEWHERE ELSE

1

31 October 2011

extremely dissatisfied

My suit is less than 1 year old and I have had the tech team out to it twice now, they came out to a sticky patch that was on one of the head cushions the guy cleaned it and when he was on his way out touhed where he had just cleaned and sealed and left a mark on the leather my husband was told "don't worry it will fade", it didn't, also my suite is matt and he used gloss sealant, which stood out like a sore thumb, got them back as I wasnt happy with the mark that didnt fade and the gloss looking one cushion, he re-did it and it was fine for anout 6 weeks, have just noticed that there are all pitted marks on the leather and have now been told because this is down to accidental damage i.e. head oils (just in one place????) that they wont come out again or I can pay to have it re-done, I had a suite for 15 years from DFS, why didnt I go back to them, will be taking this further with the OFT

1

14 October 2011

Extremely disappointing

We were sold a DIY cleaning kit, £25 along with extra cover which promised to clean any spill or stain on the sofa and if the stain could not be removed the cushions would all be replaced by brand new ones. for the next 5 years. £250. When the sofa was delivered the delivery men said, if we spill on the sofa do not under any circumstances try cleaning it ourselves otherwise that extra cover would not be valid. I called to customer service team to find out whether this was the case and they confirmed it was. So why were we sold the DIY cleaning kit along with the extra cover? They agreed and said to bring the DIY kit back to the store. (The nearest store to us is 50 minutes away) Yet they did not come up with a solution to this problem even though they agreed we had been sold something we did not need.

We were also told to puff the cushions up every week so they do not go flat, I do this each week when I clean, but despite this the cushions are flat and have lost their shape. The sofa is unbelievably uncomfortable after sitting on it for longer than 15 minutes.

Their only saving grace is the men who delivered our sofa.I did not feel like I had two strangers in my home, they wore plastic overshoes, were very friendly and professional and really patient trying to negotiate the sofa through an awkward doorway. They deserve 5 stars, it is just a shame the same can't be said for the rest of our experience.

I will not be using CSL again nor will I be recommending them to anybody.

5

07 March 2011

five stars

We had a leather reclining sofa delivered last week. The delivery guys Andy and Luke were absolutely wonderful. They put plastic overshoes on so they didnt dirty the carpet, asked where we wanted the sofa and were very patient whilst we were making our mind up. They were very professional and great ambasadors for the CSL Company.
Carol and Jim

Georgina Gallop found this review useful