The computer came next day as it said, it was smooth fast however the windows 7 was a 30 day trial I didn't receive original one and the drivers wasn't compatible with the system which I got with which was Windows 7 Home Premium Edition.
The computer started to turn off while I was playing old game Diablo II even Neptune GT4 should handle it. Finally it started to turn off while i was surfing on the internet, it turned off and never turned back on.
I haven't contacted them because the website is down but i have found their phone and I am looking forward for them to listen to my complaints and hopefully receive new machine or get refund.
I bought Next Day Tucana GT5 from cube247. It arrived but blew up 5 minutes after being turned on. I returned everything (CPU, flat screen, keyboard etc) but only received CPU back. Now it says Windows 7 is NOT GENUINE. I paid using Debit Card. Please help me what to do next against this fraud company and what right do I have.
I ordered a computer from these guys. At first they answered the phone and you could talk to them. Then all contact ceased! Phone just rang and rang. Miraculously the money was returned to my credit card account without explanation. I don't know if they have close shop or gone bust.
I ordered on 16th May. It is now 30th May. I have been checking each day on web plus phoning and emailing. The web site didn't work and has now disappeared completely. No reply to phone calls. There would appear to be a problem! Take care.
Cube247 has gone from one of the best companies to deal with to the worst overnight.. they delivered a dead pc to me 'tested by their experts', bollocks, the cd drive was not even connected, a monkey would have noticed that, and a DEAD MOTHERBOARD , also hard to miss.. Seems the company is dead in the water so stay well away...
I bought a pc 12 month ago I USED this company because they was A local company Pc been back number of times for repair . the pc went back for a new graphic card. but when the pc came back to me there wasa a cheap motherboard been put in pc had been droped as theres a crease in the case. in fact the whole inside of the pc had be replace with cheap tat.. DO NOT TOUCH THIS LOT ........ And the pictures of the company is not theres they work in a small out building on a trading estate Con men and now there not even pickin the phones up
Avoid at all costs. Bought a computer that never worked from day one their engineers are the laziest pigs in the world,they will over the phone try as much as possible to avoid any work or responsibility. Computer went to manufacturer 2weeks later came back worse than before. they don't specify that the windows software is only on licesne for 30 days. please avoid the void company.
Worst customer service I've experienced from a PC re-seller! I bought a system off them on Tuesday, arrived Thursday. Box is DOA. Contacted them today, went through the standard checks to confirm it's dead. Box needs replacing so they pick it up today, replacement here Tuesday. I need it NOW, not Tuesday so I asked for one straight away. They refused, and I can see why as they've been victim to fraud in the past. No problem with that. I offered to PAY for a new box to be sent out today for receipt Saturday and refunded when the old box gets there on Monday. They won't do it as it's "against company policy". What's the problem? I've offered to pay for a new one! My wife (a national manager for a large multi-national company) spoke to their customer manager as I'm crap on the telephone and instantly had her back put up by their attitude. Completely inflexible, bordering on rude - and ignorant of good customer service practice. Doesn't bode well for the future if I ever encountered a problem, does it? Then they told me it'd take 30 days to refund my purchase if I cancelled! Talk about insult to injury - I cancelled the order on the spot. I'm self-employed and need a Windows PC to work (doing this on my trusty Linux laptop). That'll be 6 days not working - more than the PC cost! Thanks for nothing! Good prices for the units, but bloody appalling customer service - I'd recommend avoiding after my dealings with them.
Wanted to return Pc same day it arrived, well within 7 days, only because it was really noisey, not a chance. don't believe there 7 day money back garentee, total rote and liars. I bought some new quite fans of ebay and got the system running. If you just want a pc with no garrentee or customers service that is very cheap, then this is the company for you. If however you want a reliable company look on ebay for top rated seller, should have trusted my instict over my wallet, as my dear old 98 year olld gran has always said, you don't get somthing for nowt!!
I echo the previous post - avoid at all costs! Utter garbage terms and conditions on the website - bascially if you open it, they can (according to them) refuse a return - even if the PC does not work!. T&C on the website refer to flat screen monitors, so have absolutely no relevance to anything, however they seem to think this overrides the Sale of Goods act and the DSR!!
Trading standards are getting involved as are card company, in the meantime, am left with a piece of useless metal clogging up space in my dining room. I could have made a better job at assembling a PC with tinfoil and sticky back plastic.
Avoid at all cost's, reading through other comments on here i got the same thing, refused to stand by the warranty, refused to collect and repair, parts in the system that where lower spec than i had paid for and much much more.
On the positive side, i am just a few hundred quid down, feel very very sorry for people that have lashed out on the more expensive systems.
The case is of to trading standards, the card i paid with is investigating, just to pick up on that point, if you have had problems get it registered with Trading Standards, so many hits and they stop them trading.
I bought a computer from them thinking it would do as promised by the sales guy, but instead all I got was a computer that crashes at least two to three time a day, it just will not work. I ask for my money back and they refused as the computer was to old, month after I bought it. So I sent it back after some convincing at my own cost, they changed some components (so they say) and sent it back, guess what happened? It still did not work. Over time I have sent the computer back a few times with no resolve and they still refuse to refund me my money. Computer has never work, but to them it works fine with them so there for tough luck, I sent the computer to other independent computer shops for them to check and try to source where the problem lies and they just said it was faulty and I must send it back, they would not even try to sort it. Cube now refused to respond to my e-mails. I am stuck with a computer that does not work, nor can I send it back and I cannot get anyone willing to risk trying to fix it. I lost big because of cube. They are bad company, bad quality computer and the worst customer service ever, the lies they told is unbelievable and disgraceful. This is my warning to everyone thinking of but computer from cube247, DON’T.
They delivered damaged goods. The computer had a huge dent in the side. Contacted customer services who were extreemly rude. They denied my statutory rights of a refund. I have now taken a CCJ against them and made a complaint to trading standards. Clearly the 5 star reports on this site have been fabricated by cubes staff.
The link below enables quick and easy online access issuing of county court summons against cube in the likely event that you also have the same problem.
Unimpressed when the system took nearly a month to arrive, and came without the free radio-control helicopter that was being offered with each purchase when I ordered. At 364 days after delivery, the system spontaneously shut down and would not re-boot. I contacted Cube with the problem as a warranty issue, and was told that the warranty only applied if the system arrived back at their premises within the 365 days (the day they got back to me). Unless you live in Wetherby, that's a 50 week warranty in my book, but Cube don't see it that way. All-in-all, not the greatest purchasing experience, and I won't be repeating it.
I ordered two base units with accessories. Only two small requirements one had a decent graphics card and one with windows 7 professional. i also paid for their next day delivery.
I ordered on the 16/02/11 and finally received the units today 22/02/11, unfortunately they had no power cables (apparently if you don't order monitors you don't even get power cables for the units, if only they unit could be power by cube247's incompetence ). Finally after hunting around we managed to find some.
Switched on the units one had windows 7 home premium - this should have been professional and the unit with the graphics card had a faulty driver disc.
After all these problems i rang up to complain and got a ear full of 'i don't really care' attitude and told power cable and window 7 professional are in the post. Great! not really i have been unable to run my office for nearly a week due to having no PC system.
Even being a bit of a newbie i could have probably built it myself quicker, which might just do next time.
If you cannot deliver a service don't advertise it or at least accept responsibility and try and offer some level of customer service.