Ordered a Faber-Castell Basic Ballpoint in 'Carbon' finsh from Cult.
When it arrived I decided I didn't like the high-gloss finish. Returned asking to switch it to the 'Leather' finish.
Posted back to Cult on Tuesday; replacement delivered Thursday am.
Super service from Cult - and they even seem able to raise the bar with Royal Mail as well!.
Exactly what I have come to expect from Cult.