Cult Pens reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Items not in stock but resolved promptly

I ordered 7 of the clearance retractable pink marker pens but received an email the next day informing me that there were only 3 in stock. I only ordered 7 to spread the cost of the postage so buying only 3 increased the price to more than I expected. Overall the service was prompt and the items as expected.
    Cult Pens
    TrustScore 9.9 / 10
    16,291 Reviews

    Reply from Cult Pens

    Dear Joanne,

    Thank you for your 4 star review of us, although we're sorry you feel the postage and packing charge of £1.50 was high for your order. We do our best to keep these charges as low as possible but there is a minimum amount of work and cost necessary even for the smallest orders. So, whilst we appreciate that for very small orders like yours the postage and packing cost can work out to more than the cost of items themselves, we do still need to package, process and ship these items, just as we would for larger orders.

    I hope this helps.

    Kind regards,
    Cult Pens
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