Currencies Direct reviews

Currencies Direct reviews

Excellent
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About

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Very efficient and easy to use

Simple to set up. We use Currencjes Direct to transfer funds for our holiday to save taking cash. It's very easy to top up online and to check your account balance. We will be using them again this year.
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A trouble free no nonsense transfer of funds , have recommended my friends to them.

I was recommended to use Currencies Direct when I bought property in Tenerife and have never regretted my decision to go with them . Carol Schleisman visited me and explained how the transfers work and any questions I had we're answered openly and made easy for me to understand .i. I have money transferred every month and there has never been any hiccups in the process ! If I had any queries I just phoned Carol and she would come to me with the answers , in fact Carol has become more like a friend to me , she is so obliging and nothing seems too much trouble for her .
I am very happy with Currencies Direct !
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Review by confirmed purchaser

hard work

First time i used they were very helpfull & they emailed me saying they will phone me to intruduce themself but this didnt happen & when i sent the second lot of money over they were completly different offered me a low rate & when i said can you send me my money back until the rate picks up they said yes ,I thought good then they phoned me saying that if i want my money back it will cost me £10 so to avoid paying the £10 i took a rate that i would of been better off at another company so SHOP AROUND
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Review by confirmed purchaser

Not 'bankers', these are professional money people

Recommended by my financial advisor. Have only used them once, but the service was great. More than that, it was respectful. I was referred to as 'Ms' because they couldn't know my marital status. When I asked a question, it was answered... and not by another question. They beat the best alternative quote I had been offered. All went like clockwork, even though I had a problem with the transfer online and the money arrived a day late. Will definitely contact them again.
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Review by confirmed purchaser

generally a smooth transaction with easy contact on the telephone

Staightforward to establish an account. Clear website and helpful on the 'phone. This was my first transaction.
The rate from converter on the site is slightly better than the actual deal in my experience. The actual transfer of funds was very quick- all done in about a day.
This was GBP to Euro sent to France. Take time to check and recheck the data inserted regarding the beneficiary before submitting-its easy to make input errors with all the numbers in an IBAN.
Will use the service again.
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Review by confirmed purchaser

Great rates,low minimum transfers

great exchange rates easily done on line with no extra fees or complications.
What you see is what you get.
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Review by confirmed purchaser

Very efficient

I rang in the morning and a contract was sent out to me within 10 minutes. I filled in my transfer details online. The only delay was from my bank in sending the money to currencies direct but when they did I got an email to say the transfer to France had gone through. I thought it was very efficient and will use them next time.
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Review by confirmed purchaser

Smooth as butter

Helpful, knowledgeable, attentive, responsive and very good exchange rate
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Review by confirmed purchaser

No nonsence no problems

New customer to Currencies Direct, easy to transfer funds quick delivery, first class.
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Review by confirmed purchaser

I was left with a brooding sense of resentment!

Initial contact was smooth and efficient and a trading account was quickly opened. The crucial question of when to trade caused the problem. I normally monitor the key rates via the financial pages on a daily basis. Where it went wrong was in asking the trader's advice rather than sticking to my own judgment. I thought I was speaking to an expert!
Currencies Direct

Reply from Currencies Direct

Hello Brian

Thank you for taking the time to review us. We are really sorry to hear that your experience with us this time around was not up to our customer service standard.

Please note that, although we do watch the rates and provide our customers with information about the currency markets, we would never advise them as to whether a rate is the best or not as we cannot predict, like everyone else, where the rates will move next.

We’re always looking to improve our service and rest assure that we’ll review this case and take necessary actions to avoid these kind of inconveniences from happening again in the future.

If you would like to discuss this matter further, please contact us at review@currenciesdirect.com and a member of our team will be happy to help.

Kind regards,

Nadine
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Review by confirmed purchaser

Very helpfull and received my money quickly and securely.

I would highly recommend using this company in the future and will be using them myself on a regular basis from now on.
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Review by confirmed purchaser

Better than a bank

Easier and cheaper than using a bank to send money abroad. Will definitely use again.
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Review by confirmed purchaser

excellent

Once we had registered with them we booked the money online directly form their website it was an easy transaction. They kept the rate advertised and did not add any further charges. It was a good exchange rate and we are pleased with the transaction.
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Review by confirmed purchaser

very helpful

Staff in the shop and on the phone we're extremely helpful and talked me through every. Step of the. Way I was very grateful and now confident to use them again
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Review by confirmed purchaser

great service, great rates

I have used Currencies Direct several times over the past 3 weeks, and each time has been an easy and pleasant experience. Would recommend them to anyone.
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Review by confirmed purchaser

Easy to use

I've recently used currencies direct for the 1st time and its so easy, if your not sure on anything then the advisors are more than helpful. I will be using them again and probably on a regular basis.
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Review by confirmed purchaser

Excellent

excellent service fast and competive exchange rate.I would recomend this company to anyone
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Review by confirmed purchaser

Top marks for Currencies Direct - deal direct with them.

I checked out a few options as we needed to transfer a substantial amount of money out to France and the difference of a few points in the offer made saved us hundreds of pounds in the amount transferred. I was apprehensive as transferring a very large sum of money into the account of someone you don't know is nerve-racking but the following day funds were in our French account. I found Currencies Direct through recommendations on the money-saving expert website so thought I could trust them, in the end it took 2 days from finding them to registering with the site to arranging the transfer & the money being in the account. That was quicker than my bank (who I usually use) could have done a standard transfer, there was no fee and I saved more than £250 on the rate the bank were offering for the same deal. I would definitely use Currencies Direct again and would recommend them to any one who asked. Imran, who I spoke to, was very easy to deal with, straight forward, pleasant and got the deal organised.
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Review by confirmed purchaser

excellent efficient service

I was kept fully informed by E,mail of all stages of the transaction (which was in three stages from my UK bank due to currency transfer limits) and the money was in my French bank the same day. This was the first time I had done a transfer other than by bank to bank and I shall certainly use it again and recommend it to friends.The staff at Currencies Direct were friendly, professional and a pleasure to deal with.
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Review by confirmed purchaser

excellent service

straightforward, knowledgable,extremely helpfull throughout the chain from initial contact to final transfer

Currencies Direct

About this company

Currencies Direct is one of Europe’s leading non-bank providers of currency exchange and international payment services. Since its formation in 1996 Currencies Direct has maintained its focus on being an innovative service provider of foreign exchange and international transfers for consumers and high net worth individuals with an extensive client base of 200,000. The company has also expanded its services to provide dynamic and pioneering ‘business to business’ solutions to help companies, tier 2/3 banks and other non-bank financial institutions process their international payments.

Visit Currencies Direct

Contact information

Call us on: +44 (0) 20 7847 9400
We live here: 51 Moorgate
EC2R 6BH London
United Kingdom

Category

Currencies Direct is ranked 15 out of 24 in the category

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