Currencies Direct reviews

Currencies Direct reviews

Excellent
9.1
from 0 - 10
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Reviews

About

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Review by confirmed purchaser

Fine, no problems

Cash transfer worked OK
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Review by confirmed purchaser

Very please

Once my beneficiary account was set up it was very easy to use. Very good exchange rate too, compared to who I had previously used.
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Review by confirmed purchaser

great service

hassle free transaction.
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Review by confirmed purchaser

Helpful friendly service

Easy to arrange. Very good communication skills. Everything went smoothly. Overall, a stress free operation.!
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Review by confirmed purchaser

A very stressfull experience, would not use again!

The Currencies Direct adviser in England was very helpful but omitted to tell me that the exchange rate advertised on the web site was not the one I would actually get which was very misleading.
The adviser in Spain who met me in the bank seemed overly eager to get hold of my cheque which made me nervous and although he explained that by stamping the back of the cheque to verify I was the only person who could access this money, the stamp was all in Spanish which I could not read, so it could have said anything. Although I walked away from the bank with a receipt I was not filled with confidence. After a week of being given very low exchange rates I asked to withdraw my money in Euros but was told this was not possible and I could only have it in GBP. After several complaints and sleepless nights I was finally offered the exchange rate I originally wanted but this was not a very pleasant experience and I would certainly not recommend Currencies Direct to any one else or use them again myself.
Currencies Direct

Reply from Currencies Direct

Hi Michael

Thank you for taking the time to review us. We are really sorry to hear that your experience with us this time around was not up to our customer service standard.

Rates shown on the website are indicative only and price can vary dramatically based on amount and delivery date. We ensure a disclaimer is always provided with rates so customers are aware that that rates are likely to change.

We do aim for a smooth money transfer process with all customers and would like to apologise that you did not receive this on this occasion and for the inconvenience caused.

If you would like to discuss this matter further, please contact us at review@currenciesdirect.com and a member of our team will be happy to help.

Best Regards,

Nadine
Currencies Direct
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Review by confirmed purchaser

We are very pleased with the service we have received so far.

I was quoted a sterling/euro rate. I accepted the quote on a Tuesday morning and the funds were registered into my euro account p.m. Friday of the same week with no deduction made by the receiving Bank.
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Review by confirmed purchaser

QUICK AS A FLASH!!!!

We changed to Currencies Direct because we were having to wait ages for our pension to come through and then receive a charge each time for getting it transferred. This is so quick and efficient and reliable, wish we had done it a long time ago. All you have to do is go into one of the Offices and the Staff are so helpful, take an updated Padron, your Passport and utilities bill and before you know it, you are ready to do transactions. You can either use the internet or call in at your local Office with your card and it is done. On the third day the monies are in your Bank account. Why don't you go along to your local Currency Direct Office and let them help you.
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Review by confirmed purchaser

Premiership transfer

A better exchange rate and an easier process than a company I had used previously.
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Review by confirmed purchaser

Perfect service

The service is clear, efficient and transparent. Money is transferred within one working day as promised. System is easy to use. Highly recommend this service.
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Review by confirmed purchaser

excellent service

Quick and easy
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Review by confirmed purchaser

Excellent, hassle free, personal service. Great rates as well.

Personal dealer - Daniel, very helpful & happy to explain everything to us in a manner that made sense. Thank you!
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Review by confirmed purchaser

Very professional and easy to use, always kept in contact and saved me money.

My first call to CD was handled very well and everything was explained very well.
Minutes later I had an email to confirm everything in writing, the next day I received
a pack in the post that also explained in more detail everything CD could do for me.
Virginia my main contact was very helpful and kept me informed at all times with updates on rates and when would be the best time to transfer funds. Overall a very good experience and money was transferred on the same day and confirmed by email
receipt.
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Review by confirmed purchaser

Great Service

This is the best service I have found for currency exchange, not only are the rates better than other companies the service is better and much faster. From the UK into my Spanish Bank in under 24 hours. Excellent!
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Review by confirmed purchaser

would use these guys time and time again

We search the internet for a company who we could use to pay another company in Italy, as I went to the bank and they wanted way too much money.
I contacted currencies direct and chris explained how they worked.
After carrying out my research on the company I decided to give them a go.
I was extremely please with thier professionalism and customer service and I will use them for all my future currency transactions.
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Review by confirmed purchaser

No hassle they are just the muscle

We made one phone ,posted on line 24hrs later our money was in the bank,will deal with them again and again
NO hassle just the muscle
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Review by confirmed purchaser

Not sure I would be happy using this system to transfer money again.

I found the experience a bit frustrating as I am not really that good with the Internet. Once our bank in the UK was contacted, I assumed that the transfer would be made straight away. However, it was not until I had contacted Currency Direct in Spain a few times that we were informed that they had no details of where to send the money! Surely this should have been done over the phone and not over the Internet for security reasons, but it appears that this was the only way in which to get the details of our bank in Spaiin to Currency Direct. I am not sure that I would like to use this company again. I was made to feel stupid not knowing the system.
Currencies Direct

Reply from Currencies Direct

Hello Robert

Thank you for taking the time to review us. We are really sorry to hear that your experience with us this time around was not up to our customer service standard.

We aim for a smooth money transfer process with all customers and we would like to apologize that you did not receive this on this occasion, and for the inconvenience caused. We are always looking to improve our service and rest assure that we will review this case and take necessary actions to avoid these kind of inconveniences from happening again in the future.

If you would like to discuss this matter further, please contact us at review@currenciesdirect.com and a member of our team will be happy to help.

Best Regards,

Nadine
Currencies Direct
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Review by confirmed purchaser

very easy to set up and account and great service

My B.I.L. recomended the site to us and I was very impressed with the ease of use setting up an account and being given a personal manager, allbeit every time I pphoned to speak with him I got someone else. Saying that, they were very helpfull AND always answered my questions to put me at ease of transefering large ammounts of cash abroad.
Great company, I'd recomend it to anyone who needed to transfere money abraod
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Review by confirmed purchaser

Catching the best rate for Euros

I have business interests in Portugal so need regular currency deals of £ to Euros . The rate has been fluctuating recently but Currency Direct phoned me when it hit 1.20 Euros/£ and held the deal until I was able to do a quick bank transfer of my sterling . The whole operation was very smooth , effiicient and competitive .
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Review by confirmed purchaser

New customer experience was A1 thankyou

quick ,polite and efficient ...and a good rate thank you!
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Review by confirmed purchaser

Fast efficient service

Couldn't be easier. Can all be done online. Check for rate, execute transaction, transfer covering amount, done!

Currencies Direct

About this company

Currencies Direct is one of Europe’s leading non-bank providers of currency exchange and international payment services. Since its formation in 1996 Currencies Direct has maintained its focus on being an innovative service provider of foreign exchange and international transfers for consumers and high net worth individuals with an extensive client base of 200,000. The company has also expanded its services to provide dynamic and pioneering ‘business to business’ solutions to help companies, tier 2/3 banks and other non-bank financial institutions process their international payments.

Visit Currencies Direct

Contact information

Call us on: +44 (0) 20 7847 9400
We live here: 51 Moorgate
EC2R 6BH London
United Kingdom

Category

Currencies Direct is ranked 15 out of 24 in the category

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