I purchased a cooker from these lot online. I received 2 emails confirming the delivery date as today 15/3. My o/h rang them in the week, to confirm time of delivery, and was told they would contact us nearer the time, or we could track it online. I dutifully booked the day off of work and arranged for a qualified gas fitter to come out. At 4.30 yesterday I got a phone call from a really rude woman at the manufacturers telling me that the cooker was out of stock, they didn't know when it would be back in, and it was all my fault because I didn't ring her to check!!! I rang Currys and asked what was going on, explaining that I had made all these plans, and had emails proving the supposed delivery date, and the answer was "oh yeah, you should have rung the manufacturer!!" By this stage I was starting to loose the plot, and explained that when I order clothes from my online account with a major store, I dont ring the sweatshop in asia, to see if they have got around to sewing it!! I also asked them to explain why nobody had told me to ring the manufacturer, and why I had been promised delivery today on 3 separate occasions? All he could say was there must have been a lack of communication!!!! I cancelled the order, and was given another number to ring to complain, they just put me on hold for 12 minuets and then cut me off!! you couldn't make it up! aweful!
To reply as a company, please log in to your business account.