My partner and I went and bought a tv in a currys store in northampton riverside in September. We bought it on finance. Paid a deposit and had 10 months to pay off the rest interest free. The salesman added £11 direct debit insurance on without asking or informing us he was doing so. When we got into the car park we noticed this on the receipt and went back into the store to get it cancelled. The same salesman "cancelled" it although he was incredibly rude to us. He said he couldn't refund the first payment of £11 direct debit, but gave us £20 of 3d glasses instead. We checked our bank statement today to discover currys have been taking £11 a month out for interest. This totals too £110. We ring up currys to complain and we are told to go into the store. We cancelled the direct debit with the bank, but are now £110 worse off. When we get to the store we are told there is nothing they can do. They can only make a complaint, which will take at least 48 working hours to process, so we are just waiting to hear back. I am appalled at the service we received and will not be purchasing from a currys store in the future. I will also be informing family and friends of my bad experience and be advising AGAINST shopping in Currys/pc world.
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