Wanted to buy a portable CD player, cheapest price was at Currys and the order & collect process showed that my local store had availability. I ordered one & got an email saying it would be waiting for collection.
I went to the store and, of course, after some wait, they admitted that they didn't have any in stock. They only thing they could suggest was that I go to another Currys some 7 miles away. I asked couldn't they just get one sent over? No, they can't do that anymore. Well just get more stock in? Only way they can do that is setting up an account in my name, get password etc - it would be there in 3 days and they would call me when it was in. All this took time of course. I asked what discount I'd get for a wasted journey; this was initially refused but eventually offered at 10% which I accepted (and good that the salesman [who I think was relatively new] was empowered to offer this).
Needless to say, Currys never phoned me to tell me that the item was in. I tried to phone the shop - firstly there's only an 0844 number covering numerous branches, maybe all of them, secondly I have to pay for 0844 nos. But I called it, only to go through numerous options, only to be told "We're sorry but we're very busy, we'll answer within 3 minutes". I gave up & went into the shop.
There was no record of my order, in spite of numerous clicks on the computer. The sales chap eventually went onto the shop floor & selected one of the CD players I was trying to buy.
So they'd come in, no-one had called me & had I not gone in the shop they might well have sold out once more.
Dreadful service. I intend never to darken their doors again if at all possible.
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