Truly horrible experience
I ordered a fridge for my mother from currys.co.uk. they promised a delivery date when I placed the order but when I called to check by phone they first told me that they could not deliver on the date requested and then that only the manufacturer could provide me with delivery information. Impossible to geSo far I've been on the phone with them and the manufacturer (Electrolux) for a total of 2 hours (most of it on hold). Now I'm trying to cancel the order and - this is a good one - Currys took my money but 'only the manufacturer' can cancel the order and refund my money. I've now been listening to 'I'm sorry, all our colleagues are busy at the moment, but they know you are waiting and will be with you as soon as possible" for another 20 minutes.