inept staff, rude and shambolic after sales-service
I bought a tv with Currys and also an antenna lead, dongle and paid £40 to have the tv connected upon delivery, on a Friday I took off work I may add. The delivery men were unable to set up the tv as the person in the store who sold the above items had sold me the wrong lead. The delivery men didn't have the correct one with them (you would think that they would, maybe that's a bit too obvious!). I was instructed to contact the store to get a replacement lead and a refund for the assembly charge. To cut a long story short I spent the following FIVE days calling, mailing and tweeting (yes even tweeting) Currys to have someone deal with the issue. From seperate customer service agents (one of which was very abrasive and rude) I was given three various complaint reference numbers and promises of callbacks-none of which happened. Emails and twitter were never even acknowledged. Finaly I spoke to someone who took charge and did arrange a refund of the £40. I found out how to set up the tv myself ahd bought the correct lead. The contempt at which Currys treated me was deplorable and if it weren't for the fact that 100s of jobs would be lost I'd like nothing more than to see them be the next Big chain to fail.
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