I bought a brand new fridge freezer in December, the fridge freezer had an odd smell when it arrived but this was just put down to be being new. After a couple of months the smell was getting worse and the fridge started making very loud noises, so phoned through to currys. The first engineer was sent out, acknowledged the smell, but could not find where it was coming from. Since this point hotpoint have sent out a further 3 engineers, all whom found similar things. At this point the office of fair trading got involved, and a letter was sent recorded delivery to currys, this was signed for at the address but not response was ever received. An independent engineer found that the fridge is faulty and needs completely replacing. Currys have now received the fridge but feel it appropriate that after 6 months + of issues, that it will take at least a further week to upload the report which was sent from one of there stores. So after around 9 months, numerous phone calls (all made from us to them) I am still left with a fridge freezer that doesn't work! :( I would never shop at, or recommend currys to friends or family or even my worst enemy it has been absolutely terrible!
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