I bought a Hoover Purepower vacuum cleaner from Currys in Perth a couple of years ago. As I needed some more bags for it, I took the instruction leaflet with me to the same branch. I picked up 2 boxes and took them to the counter. I asked the assistant if he could confirm that these were the correct bags for the Hoover Purepower and handed him the leaflet.. 'No idea. We don't sell those" he replied. "But I bought it here".'Must have been ages ago. We definitely don't have them. But you might still be able to get one online, I suppose." Crushed, I asked if I could return the bags with the receipt if they turned out to be the wrong ones. "Not if you've opened the packet." When I got home and checked online, I was heartened to see that Currys still sell exactly the same Hoover Purepower vacuum cleaners, with a "collect in store" option and in fact actually tell you which bags to use! Now I may be quite old, but my Hoover isn't, and I was left wondering whatever happened to customer service. Could the assistant have been any less helpful?
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