I am disgusted after today dealing with currys, bought a fridge freezer with my partner nearly a week ago in store and had it delivered today, didnt receive any 'text' giving me a time slot to expect our delivery so I've been sat in all day waiting until 6 at night, after the delivery men had left, I checked it out and the freezer has a huge crack in the base! They said on the phone I have to wait until they will come and pick it up and get a replacement so another week without a freezer is looking likely!
My dishwasher arrived today undamaged during the appropriate time slot. The delivery men were polite and took away my old machine. I think they would have taken the packaging if I had asked them to. So, a perfectly acceptable delivery. The only things I'd mention are that they didn't text me to say they were coming the night before, and they left muddy bootmarks all over my kitchen floor. Didn't take long to clear up, though.
Went into St Andrew Quay Curry, Hull on Saturday, saw 2 Fridge Freezer, I liked, no one around so left, went today Thursday 24/10/2013, the ones I saw on Saturday, no prices, had to go to customer service for someone to come, which took aprox 4 mins, no apology, explained what I just wrote above, so wanted to know the price, just in the process of redoing all prices, ok can you tell me how much please? Well his answer was depends on how much you want to pay, I explained saw one at £279, and the other one £309, well you won't get that now, off he walked, NEVER EVER will I go into that store again, needless to say went on got what I wanted, another company, who went out of their way to help.
Words cannot describe how awful the service is from this company. Turn up with faulty products and refuse to take them back themselves so have to sort it out all myself through the fault of theirs. Told 3 different time slots, none were right and after all the hassle, an absolutely rude and inconsiderate driver gave attitude and the worst customer service skills I've ever come across. How this company is still going I do not know, I would not recommend this store to anyone.
If you have a warranty issue pray that you don't have to await a Curry's process. I purchase 3 Nexus 7's just a little less than a year ago - astonishingly two developed faults (that's another story) - Two purchased from Curry's the other from Google. One of those purchased from Curry's I had to take back to my local store - it took them about 45 minutes to work out how to deal with and interestingly couldn't identify my transaction on their systems even though I had the receipt. That was about 6 weeks ago. They did issue me a repair docket with a central reference number - I have called them for an update - they couldn't fine me on their system, I had to chase the shop to get an update. They have no idea when it will be returned. BTW Google replaced the other within 4 days and the experience was so professional. I'm concerned because the other also came from Curry's. I will never buy from this company again - they are so bad I'm amazed they are still in business
I purchased a printer at a curry's/pc world in Edinburgh and with it received a voucher for 20% off a toner. After moving house, I tried to use this voucher in my local branch of Curry's/PC World who first told me that I could use it there and then when I got there changed their story and refused to honour it and sold me one at full price.
Absolutely awful. Will Not Be Back.
went into there pargate store in rotherham was looking at a tv i asked for a demo but was told the remote was not working and he walked off surly if i was selling a tv i would make sure whats on show was working if you are looking for a tv try richersounds free 5 year warranty or john lewis they price match currys and 5 year warranty hdmi cables from cables uk £14 currys price £89 just shop around. the reason for poor service is lack of competition on the high street they think they have the know how dont think so currys the consumers are looking harder for bargains
I'm still waiting for a adequate response to a complaint email dated 16th September despite resending it a handful of times. Apparently the initial slow response for due to a technical issue that went unnoticed for several weeks?? When I finally got a reply from Ben Reitz offering a £15 softener I replied with further queries and as yet, I STILL have not had a reply. From reading various chat forums Currys obviously need to pull their finger out as their customer service at store level & head office is dire - do they actually care about customers? I don't think so
So; I've bought my first house which meant ordering... A fridge freezer, washer, dryer, Hoover and oh yes.. 3 tvs.
In hopeless vein of what I've experienced in the past and a bitter optimism about the future decided to give currys one last chance.
It was shocking from the outset, the sales guys could not be bothered as soon as he established that I wasn't going to spend £1600 plus get a care plan on every item.
He shipped me off to his "tv" specialist who informed me unless I spent £1300 on a samsung I would hate my tvs forever.
So at this point lost my rag slightly; ordered fridge freezer & washer dryer, deciding not to ship currys 3 tvs worth of business.
On to delivery; when you pay £37 for delivery, you are kindly given a 5 hour delivery slot with the promise of a phone call at 11 am to give you a more firm time.
What they don't tell you is this is all dependent on knowhow and their elusive PDA, which is always out of battery. So you wait: all day.
In fairness the delivery guys were ok on arrival; measured up this kitchen door and told me the fridge doors would have to come off to get it in the house.
Then I was summoned outside to supervise the ceremony of unpacking the fridge. The reason for this as the delivery guy quoted was 'the monkeys in the warehouse know it was damaged so they've put it flat against the van wall' .
He said they do it all the time, why take responsibility when they can try and pass it on to the delivery guys??!
Sure as the day was bright the fridge was damaged. So off it went back to the warehouse, along with my dreams of moving in this week.
They say the signs of an awful company are in how the customer services react upon a complaint.
In my case it was total disregard and a severe lack of care. No apology, no hurry to repair the situation.
After 40 minutes of waiting for these apparent PC specialists to work their PC I gave them 2 minutes to rectify this before I cancel the order out of spite.
So 2 minutes pass and I cancelled the order; gladly spent £100 more on the order plus 3 samsung tvs from other vendors and a relief that I never have to deal with currys again
Currys, Doncaster have a lap top that I would like on display. Just under £500. I asked if I could have one and the lad reluctantly checked the system and advised that they did not have any in stock. Asked if we could do a deal on the display model. He advsied that they don't do ex-display deals... I said that this wasn't a problem, the machine looked undamaged, I'd pay full price. Advised that they don't sell display models. So... £500 in my hand and Currys not willing to take it off me. Bizarre.
Bought Dyson vacuum which broke down on day 2. Rep at Currys "take it to post office and send to us" . now 3 !!! weeks from the original payment still have no replacement...
"we cannot find item...", "we have such a high volume of orders you return is marked on our system as DONT CHECK ON DAILY BAISIS!"", "manager is not around",
NEVER NEVER NEVER AGAIN
Sue Moat found this review useful
I would have given them no stars if I could. It would be funny if it wasn't so bad. We wanted a washer dryer as old one no good. Went to store in Basildon. Stood around for at least 15 mins before anyone could help us, and even then we had to grab the ONE guy who was dealing with someone else, and he said he would find someone. Either understaffed or staff couldn't give a monkeys. This youth came along and we heard him saying to this first assistant "well I should be doing this etc" . He REALLY could not be bothered. Basically he didn't say anything, just waited for us to say yes or no to the machine. He didn't offer any knowledge or advice on the product, not one bit. So we decided on one and then went to the computer to order. He could not work the system. Had to go and find the first guy (gone 5 mins). The first guy came back and promptly began to try and sell us the extended warranty, to the point where he was rude, insinuating that we were stupid because we would rather have to buy a new one than pay so much a month. So....as we had no confidence in the youth ("I hate technology!" he cried) we asked to check again about the date for delivery...good job we did, he had done it wrong. So....delivery date arrives. I was on my own. THey DID ring beforehand yes, but it was before the allotted slot, so good job I was in. This guy turns up at door, abrupt, unsmiling (washing machine love, where is it), goes to existing one, pulls out, says he can't put new one in because "a valve needs replacing". It was like getting blood out of a stone for him to EXPLAIN to me that he would not be able to fit it. Offered no advice or explanation, starts walking off, bringing in new one! I phoned hubby and the man did talk to him but no advice etc again. I could not get anything out of him, like a robot. I was in tears. Dumped new one in the lounge, I signed for receipt but I was in floods of tears and he just buggered off. WE had to get firm we use for problems to fit it (funny how HE could fit it no problem( and take old one away. We did get a refund for installation and delivery, but surprise surprise the delivery guy had put on paperwork that it HAD been installed. Cannot believe it.
Where is the training for employees in store? IN the old days you would get an assistant who KNEW somethign about the product. No offence but the store is full of youngsters looking gormless. And where are the basic MANNERS for delivery people? The product itself is fine, but we will never shop here again after this experience. The washer we got before this one was from Currys, and that time the delivery man came up with some excuse too, but we didn't think it could happen again. DON'T shop here if you can help it.
Sue Moat found this review useful
arranged for a delivery and collection of chest freezer driver had no sense of humour his mate gave a sigh when they realised they had to unpck it to get it through the door and when they loaded my old frezzer they left all the packaging from my new one on my drive ! so much for customer service , i had a great experience from the delivery driver of my cooker from the co op online so will order from them in future
We purchased a new, fridge, oven and gas hob totalling Approx £900. In the store we didnt think we needed help with installation as my partner is a electrician but once we got home, we realised we did. We immediately phoned back to arrange for currys to provide installation. We were charged £95 (which i don't grudge) for the installation. So a few days later the 2 tradesmen arrived to fit our gas hob (which is built into our work top) while taking out the old hob they split and took the surface off our worktop leaving it all cracked...they told me at the time but id paid £95 for them to fit the hob so they were doing it. In all fairness they tried to patch it up but it looks horrendous, so we phoned Currys to complain and basically we've been passed from pillar to post......been told that they won't replace worktops
old for new...been told to claim our house insurance...the list is endless. They offered us £500 to replace the worktop (which isnt stocked anymore) Why should we have 1 worktop in our whole kitchen different from the rest??
So if you pay for a 'professional' company to fit your purchases...just be aware!!
This is my second day incarcerated in my own home waiting for a fridge and freezer to be delivered. Should have come on Monday any time between 7a.m and 7p.m honstly in this day and age, no offer of a time slot or phone call.
No delvery arrived so on to the phone then told at 7.30p.m. any time between 12-15 and 8-30 p.m. Guess what 9p.m. no goods.
Tuesday phone call SORRY THE LORRY BROKE DOWN. Ha Ha what excuse next, should be with you before 12 today so here I am still waiting. Going greyer by the hour. Would not mind but am taking these in for my son and daughter in-law who work so not even my goods.
The KNOWHOW™ Team At Last Currys Online have replied to my emails, I have just picked up the printer,
From Currys Online:
Dear Mr Lovell,
Thank you for your recent emails, I apologise for the delay in response.
I can confirm that your printer was delivered to our store on the 5th October and is now awaiting your collection.
Please accept my apologies for the delay in delivery as we were awaiting stock from Canon.
I ordered a Printer from Currys Online a month ago needless to say I haven’t got it, I have sent 25 emails and wrote to Head Office none of which have been answered, I have made 5 phone calls which told me to look at their web site which was pointless, similar to the KnowHow team.
To make matters worse I have written to master card on two occasions and they have not replied either.
I guess the term “rip-off Britain” is alive and well.
I recently bought a washing machine with the disconnect/recycle/connect service from Currys. Although being promised a call/email with a delivery slot I was not given one so had to wait in all day. When the machine arrived the "experts" who were supposed to disconnect my old applicance and reconnect the new one were unable to do this. They had no tools at all with them so this is hardly surprising! I was asked if I wanted to take the delivery of the washing machine without the disconnect/reconnect service, but as I had no way of moving a washing machine myself (which is why I paid for the service in the first place) this wasn't an option so I had to send the machine back.
I then ordered the same machine and same disconnect/recycle/connect service from AO, who turned up and did the job quickly and seamlessley without a problem. Needless to say I will not be using Currys in the future!
Ordered a fridge on-line, was given a delivery date and promised an email to confirm delivery time slot the night before. Guess what no email (it should be automatic). Went to their "Know How" site to track the order but it asked for a ref.no. beginning with 74 -mine didn't! Rang them (0844 561 1234 and 0000) but the automated voice said they did not recognise my ref no and just referred me to two other web sites before cutting me off! In the end had to pretend I was buying something to actually speak to a human being. Got transferred twice (and put on hold for 15mins - is this another way Currys make money?) before someone in deliveries said they knew there were problems with their computer systems!!!!
Well waiting to see if the fridge is delivered this afternoon although from other reviews I am not confident !!!!
Dear oh dear, oh dear.
Bought a Hoover vacuum cleaner from Curry's six weeks ago. It stopped working today.
Brought it back in the very misguided hope of receiving a replacement or a refund, which apparently I am entitled to according to the sale of goods act.
I was unreliable informed by the manager that they would need to speak to the manufacturers who were uncontactable, what with it being a Sunday and everything, they are actually available 10-4pm on Sundays.
I pointed out that the sales contract was between myself,the consumer, and Curry's, the retailer and that any involvement with the manufacturer was not my concern and the issue would easily be settled by providing me with the desired replacement or refund as is my right under the Sale of Goods Act.
I was then told this was not going to happen. I asked if I could have this in writing and was refused, I then asked if the manager minded committing this denial to video, again a refusal, at which point I was asked to leave the store, which I refused. The next step in this delicate negotiation was for the manager to contact the police in order to have me removed/ arrested. I followed the manager through the store recording him on my phone as he was calling the police while I simply asked for a refund or replacement.
Following a brief chat with a boorish West Midlands Police Officer on the phone it seemed my options were now limited to either being denied my rights in the store and being arrested for breach of the peace or leaving w ith no refund, replacement or vacuum cleaner but with my liberty intact while the helpful Curry's manager liased with the manufacturer at some point in the near future.
I decided that the remainder of my Sunday afternoon would best be spent not incarcerated and so I left.
I am absolutely staggered at the treatment received by Curry's, the attitude of the police and the fact that even though there is a law in place to protect my rights as a consumer, it may as we'll not exist.
Where do I go from here?
Back home to my grubby carpet I imagine.
I will not be shopping at Curry's or PC World anytime soon.
just spent 30 minutes trying to buy a tumble dryer from this electrical store. What an experience. The first assistance tried her best and did explain that she was new and did not know a great deal. So went a got a , I suppose a senior store assistant . I say senior, even he did not know the products either, so went for someone who was more experienced, 5 minutes later he came back with yet another store assistant, I asked the simple question, what does it mean when it says heat pump, bearing in mind it says condenser tumble dryer, she explained it needed venting, of course this put me of so went. for one of the cheaper models, The sales assistant then checked to see if my second choice was in stock for delivery, after 5 minutes she came back and said it was available for delivery with a small delivery charge. so we agreed to buy the product and proceeded to the counter to pay for the purchase. Again the store assistant, If you can call them that, said she would be back in five minutes and asked me to wait by the Till. 10 minutes later there was no sign of the assistant. I just gave up and left without buying anything. So Curries you lost a sale because you have untrained, unhelpful store assistants, if they are representative of your company, then you deserve to fail and go the same way as comets, extinct. I for one will never buy from your stores again.
By the way, I managed to get the same product online, cheaper, quicker and free delivery in two days of ordering.
Don’t ever use this company they are absolutely useless!!! Ordered and paid for a dishwasher online was supposed to be delivered on Wednesday - NOTHING TURNED UP! So I called them and was told the order is complete, er no its not as I am sat here in my house with no dishwasher. Well it says complete on my screen. Well I'm telling you its not complete as it hasn't turned up so where is it??? Its been delivered!!! I feel we are going round in circles here WHAT PART OF IT HASN'T BEEN DELIVERED ARE YOU NOT GETTING???!!! I AM SAT HERE WAITING FOR IT!!!!! ITS NOT HERE!!! HENCE ME CALLING YOU!!!!! Eventually we agree that there has been an error on their part and we re-arrange delivery for Friday (today!) So I take yet another day off work and sit in and wait. Guess what...
no dishwasher!!!! Call Curry's speak to about 5 different people they promise to ring me back, 4 hours later nobody has called me, I have however called twice to speak to them and of course been fobbed off again. STILL NO DISHWASHER, STILL NO EXPLANATION AS TO WHERE IT IS AND WHY IT ISN'T INSTALLED IN MY HOUSE AND STILL NO NEW DELIVERY DATE!!! To say I am annoyed is a massive understatement. I have never received such poor customer service and lack of communication from any other company. I WILL NEVER USE CURRY'S TO BUY ANYTHING EVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!
I bought a stoves wine cooler which broke after just one week. I have been told I need to wait three weeks for an engineer to come round to confirm its faulty before I can get an exchange/refund. This took about 3 1/2 hours of conversations between several staff to arrange. I just kept getting transferred between stoves and Curry's and another co who I'm not even sure who they were. After they have sold the product they do not care one jot about the aftercare. NEVER EVER AGAIN !!!
After ordering a new fridge freezer, it arrived dented and cracked...I pointed it out to the delivery men and as they coudnt be bothered to return it to the warehouse (it is sunday) they told me I had to accept it and ring Curry's and get a replacement. They told me to use it meanwhile. I was not happy and wrote damaged on the signing list. I also noticed several other people had done the same that day...well the customer service line is beyond a joke..the girl on the other end clearly required HRT and accused me of not noticing the men lifting it off the lorry. She then said that as I had plugged it in, I had to accept it AND KEEP IT... even tho I reiterated my instructions from the delivery men. She kept me on hold for 35 minutes, butting in my hold to be even more unpleasant and rude...this was their fault, the service was hideous and she refused to help. CURRYS, YOU ARE OUTRAGEOUS AND DISGUST ME!!! FULL REFUND PLEASE CURRYS, WE ARE OFF TO JOHN LEWIS AND YOU CAN REFUND THE EXTORTIONATE WEEKEND DELIVERY CHARGE FOR TIME WASTED..
Does anyone else notice the con artists like CURRYS.
We priced up a built in Indesit twin oven and a Hoover Larder Fridge maybe three weeks ago in anticipation of our new kitchen being fitted.
On pulling into the car-park of the Luton Branch on Thursday 12th Sept 2013 ready to buy the goods and seeing notices all around CURRYS proclaiming SALE NOW ON. I thought at last my luck has changed ONLY to find the.....
INDESIT FID10IX Electric Double Oven that was, I assume exactly the same one as I had seen earlier as it was in the same place in the display as before, was now priced at £329.99 (in the sale ?) the Original price a few weeks ago was £279.99 an whopping £50.00 CHEAPER
The Hoover HFZE5485WE Larder Fridge was the second Item I wanted now priced at £219.99 Original price a few weeks ago was £179.99 and on line £149.99 (no longer available on line !), in store price hike £40.00
MAJOR RETAILERS STOP TAKING THE GENERAL PUBLIC FOR MUGS. ESPECIALLY YOU CURRYS
On enquiring with a member of staff why these items were so much more expensive when in the Supposed Sale, I was told we change the prices on a daily basis !
Needless to say I went elsewhere and bought my appliances.
On Saturday 14th September, whilst on holiday, I ordered and reserved, on line, an Asus Nexus Google 2 and, as part of the advertised bundle, an Asus Nexus case saving an alleged £5. I collected these items from Currys Christchurch store that day. I returned home on Sunday night, 15th September, I put the tablet in the case and was surprised to find the main camera did not seem to work. On examination this was because the case had no aperture for the camera meaning that the only way it could be used was to take it out of the case. In addition the case did not fit well, had holes which appeared to serve no purpose and the on off and volume switch buttons did not line up.
I returned the case, on Monday 16th September 2013, to Currys Richmond store and was, initially, told that I would have to take it back to the store of purchase. I explained that the store was 100 miles away and I had no intention of travelling that distance to return the case. I was then told that I could not return the case in any event as I had only 21 days and it had to be in its original packaging. I advised the store assistant of my consumer rights under law and pointed out the fact that the case was not ‘fit for purpose’. Eventually the assistant examined the case and stated that it was a case for the original Nexus and not the Nexus 2 and totally useless as it did not fit properly, had no camera aperture, no speaker aperture and no microphone aperture. I was told that if this had happened in his store the member of staff responsible would have been severely dealt with. He checked the stock system and advised me that they had no stock of the cases for the Nexus 2 but would offer a refund. I stated that I did not want a refund but wanted the correct case. As he was unable to help he advised that I might try Currys ‘megastore’ in Brentford.
I drove to Brentford and repeated my complaint only to be told again that Currys did not stock the case for the Nexus 2. I stated that I wanted a refund and was told that, as I did not have the same credit card on me that I used for the purchase, I could not get a refund only a gift card. I asked to see a manager who repeated this mantra and advised me that I had only 21 days to return the item, with my credit card or I would not be able to get a refund.
Still no case for my tablet and no response from Currys customer service. Moral of the story - don't buy anything from Currys as they cannot be trusted to supply what they say they will or what you need.
I bought a Hewlett Packard Pavilion g6 laptop from Currys/PC World in Oct 2012. It has been returned to the store 5 times for the same fault. Twice they managed to "fix it" in store. 3 times it has been sent off for repair. They tell me, in the store, that their policy is not to replace faulty goods until they have been returned to their central repair depot 4 times. What is the betting that my laptop goes wrong in November when the guarantee runs out. I consider that the laptop is not fit for purpose.
Their response appears to be "hard luck".
Purchased a gas hob paid for it to be fitter etc, book date for delivery.
1st day wrong, wrong item, 2nd day item very badly damaged refused item, back to shop no more in stock purchased another at an increased price, promised next day delivery . 3rd day no show woman in shop put the down wrong delivery day. 4th day ???. O why did I not go to B&Q, Argos, Wicks, any where but Currys ?
Standard, polite service at the store; but they follow u round the store; they give you all the information you can find on the product displayed anyway.
The customer experience is spoiled by the delivery service they use. I bought a fridge freezer. On delivery day the delivery guys call up and say "sorry we can't find your address, we've used google maps and the GPS and can't find it, sorry can't deliver". OK, I would understand if I lived in a remote area or at the end of a road but I live in central London near a road and our flats are massive you can't miss it. A delivery guy who doesn't know how to read a map WTF! Then on the delivery day(arranged again) the delivery guys(in their black t-shirts and knowhow badges) ask me "Why did you have to buy such a big fridge-freezer it is so hard to move?" And I'm there standing thinking "you applied for this job to be a delivery man and complaining, I've paid your company so you should be expecting this kind of work". Ridiculous!
I went to the Curry's store in Coventry last Friday to buy the Samsung UE40F800 LED TV. Priced at £1349, I noticed Curry's do a price match, so I scoured the Internet and found a company in Birmingham doing the exact model @ £1027.00. I asked the store manager to look at the deal and honour the price match deal, but to no avail.
It would seem that Curry's have a price fix on their TV's where they offer a FREE 5 year warranty which is NOT free. In fact, this is a CON. All TV's come with a manufacturers warranty, and under the consumer act they should be fit for the purpose, even after the warranty has run out you would still have a claim against the manufacturer.
WE the consumers should not be FORCED to buy products with extended warranties, and this price fixing is against the law.
I sent an email to Curry's customer care on Friday advising them of this, and they did not respond, but no surprise.
My next action is to notify Trading Standards and the BBC watchdog to make them aware of their price fixing.
NEVER AGAIN will I purchase from Curry's
“LG Life’s not so Good” TV developed fault just after 2 years.........!
Sent an email to Currys and got a response:
‘As a company, we do understand our obligation to provide a remedy for products that fault following the expiry of the guarantee in certain situations. I do appreciate that manufacturing defects may not manifest themselves until after the initial warranty period has expired…
Alternatively, you are able to obtain an independent engineer to inspect your television, you can send us the engineers report. The report should outline the diagnoses of fault/s that has occurred, the cost of repair, also if the television is not repairable then the report should state this also….”
Sent independent engineer’s report and they called to organize collection to repair the TV, which they did within 7 days. Also will refund my £30 for the engineer's report.
Well done Currys and the KNOWHOW team.
John Cardo found this review useful
After purchasing an external hard drive to back up my laptop which had gone faulty
(also from Currys) I could not get it to work so I took both the laptop and the hard drive back to see why they would not work together with the back up discs Currys provided. What I needed to know was if there was a problem with the new hard drive but the sale assistant said the lap top needed sending off to be diagnosed to see what the problem was and it would cost £50, I said my problem was with the new hard drive and could that be at fault so she went to get the guy who sets the computers up but he refused to come across and look and carried on laughing a joking with the other staff at the main counter so on return the sales assistant once again said the laptop would need sending off and it would cost £50 or I could to Easytech a local shop which would be cheaper but she could not grasp my issue was with the new hard drive. So off I went no better off so I rang Currys customer services and explained my dilemma and was told the manager off the Bridlington store would ring me after 5.00pm, instead he rang when he knew I would not be home so after 4 weeks I finally went into the store only to be accused of being a liar saying it was a case of she say he say as his staff member said she never mentioned easytech and also I wanted my laptop fixing there and then, he was rude to my wife too pointing at her and saying I rang you twice I do not work after 5.00pm so couldn't ring later, and he would not apologies over the service I received but instead took his staff members side so this will be the last time I use this store.
On the upside easytech sorted the problem out a lot cheaper than Currys .
My fiancé and i bought a new camera on 28/12/12 to use on our 3 week holiday to Thailand over the new year. The camera then malfunctioned and stopped working 2 days into our trip! On our arrival back to the UK we sent the camera in for repair, which they did without a problem. Took the camera on our next holiday in June and the exact same thing happened a couple of days into our trip, same fault! So 2 holidays, hundreds of pounds spent on them and no photos to show for it!
On taking the camera back into Currys in bedford for an exchange or a refund we were told by the manager than even though its still under guarantee, the guarantee is for repairs only and that when we bought it we were offered a 'replacement guarantee' for an extra amount of money that we did not take. So for this reason they can only offer us a repair.
So even though the camera is FAULTY due to a manufacturers error and has NEVER worked properly and is damaged through no fault of our own, they still refuse to give us our money back and will continue to send it in for repairs just for the same thing to happen all over again until our guarantee runs out!!!!!!
Awful company, with disgraceful policies. Will never be shopping there again.
After buying this laptop 30 January and having many problems Currys know how have only just acknowledged the laptop is at fault and not little gran but still refuse to change it but just want to keep sending it back to repair shop, it has never worked from day one but they still refuse to exchange it. Will never purchase from them again and never buy a Toshiba product again. They are quick enough to take the money for guarantee etc but have not honored it.
Absolutely awful service bought a fridge freezer 13 months ago and it's just broke. When I ordered the fridge freezer a new one had to be delivered 3 times as the one they kept bringing was damaged and now to top it all off it breaks just after the guarantee has expired.
I bought a brand new fridge freezer in December, the fridge freezer had an odd smell when it arrived but this was just put down to be being new.
After a couple of months the smell was getting worse and the fridge started making very loud noises, so phoned through to currys.
The first engineer was sent out, acknowledged the smell, but could not find where it was coming from.
Since this point hotpoint have sent out a further 3 engineers, all whom found similar things.
At this point the office of fair trading got involved, and a letter was sent recorded delivery to currys, this was signed for at the address but not response was ever received.
An independent engineer found that the fridge is faulty and needs completely replacing.
Currys have now received the fridge but feel it appropriate that after 6 months + of issues, that it will take at least a further week to upload the report which was sent from one of there stores.
So after around 9 months, numerous phone calls (all made from us to them) I am still left with a fridge freezer that doesn't work! :(
I would never shop at, or recommend currys to friends or family or even my worst enemy it has been absolutely terrible!
I claimed by email a refund for the price of connecting an electric cooker and other tings, approaching £100. Customer Services said they would need to speak to me by phone and when I gave them an overseas number (in Moscow) they insisted said they were unable to ring abroad, which I found extraordinary, and after I returned to the U.K. and gave them U.K. phone numbers 11 days ago I haven't had a peep from them. I've warned them I'll post something on a site like this and it hasn't had any effect. I just don't understand how they can be so bad.
I've been to currys a number of times in the past few months, with moving house and running a business i've spent quite a lot on new appliances and upgrades for office equipment. I find myself taking a deep breath before I go in, I keep my head as to not be bombarded by staff, today I was buying a new printer, and they had the one I wanted at £50.00 off. I went straight to the shelf grabbed the box - off to the paydesk, all going well until I asked for a VAT receipt - then I had to move paydesks and here comes the manager - have I a business account - do I want one, no , am I sure, really sure. Move back desks - do I want cartridges. do I want damage cover, no, what if i drop it, I won't!, what if you drop something on it - no! ..sell..sell.sell
then I'm being asked for my name and address - why so you can bombard me with junk mail, I haven't the energy to argue today - why did I come in here. Currys!!! - I just want to pay and leave.
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