having visited bexhill store to buy laptop and tablet i had the misfotune to have james serv me although very knowlegable he must have been at a twenty four hour lemon sucking contest and he must won because he was the most miserable person i have met in ages so much y so that i very nearly did,nt buy anything and i certainly did,nt want to buy any extras .
On our visit to Currys this morning at Hardwick nr Kings Lynn from the moment we entered the camera department not knowing quiet what camera we needed.
Enter Ben just the expert we needed, explained what we wanted the camera to do and he came up with the perfect camera Canon eos600d. Thankyou so very much Ben for your help!
As for me I am greatly impressed with the valuable customer support. The have got a variety range of items at good price. I will recommend any one to shop with Currys.
ABSOLUTELY TERRIBLE......ORDERED A FRIDGE FREEZER FROM CURRY IN THE OLD KENT ROAD. SPENT QUITE AWHILE THERE WITH THE SHOPASSISTANT EXPLAINING THAT WE LIVE IN AN OLD VICTORIAN HOUSE THAT HAS BEEN SPLIT IN TO 2 FLATS AND OUR KITCHEN IS ON FIRST FLOOR , WAS TOLD BY ASSISTANT THAT THEIR TRAINED STAFF WOULD NOT FIND THIS A PROBLEM.SO TODAY HAS ARRIVED AND THE PROFESSIONAL (THATS A JOKE) DELIVERY DRIVER TURNS UP WITH WHAT I CAN ONLY DESCRIBE AS I 15 YEAR OLD VAN BOY. THEY TAKE THE OLD FRIDGE DOWN WITH NO TROUBLE AND THEN RETURN WITH THE NEW ONE TO INFORM MY OTHER HALF THAT DUE TO HEALTH AND SAFETY THEY CANNOT CARRY THE NEW ONE UP. I AM AT WORK AND MY OTHER HALF IS IN THE HOUSE WITH MY 2 SMALL BOYS. THEY UNWRAP THE NEW FRIDGE FREEZER AND LEAVE IT IN OUR VERY SMALL HALLWAY BLOCKING MY NEIGHBOURS DOOR DOWN STAIRS AND SUGGEST MY OTHER HALF RINGS SOME OF HIS MATES TO HELP HIM CARRY IT UP FOR HIM .SO PARTNER RING ME IN WORK AND TELLS ME WHATS GOING ON, SO I RUNG CUSTOMER SERVICES AND WAS TOLD THAT IF THE DRIVER FEELS THAT THE DELIVERY DRIVER THAT IT IS DANGEROUS HE IS WITH IN HE RIGHTS TO LEAVE IT HAS LONG AS IT IS IN OUR HOUSE(NOT THAT HE BLOCKED THE DOOR AND FIRE EXIT TO MY NEIGHBOURS DOWNSTAIS SO MUCH FOR HEALTH AND SAFETY) BASICALLY SHOULD OF GONE TO JOHN LEWIS BUT BECAUSE OF WORK DIDNT HAVE THE TIME TO GET OVER THERE OUR FIRST FRIDGE WAS FROM THEM AND THEY WERE ABS GREAT I WILL NOT BEING SPENDING ANOTHER PENNY WITH CURRYS AND WILL BE SHOUTING IT FROM THE DOOR TOPS TO ALL MY FRIENDS, FAMILY AND CUSTOMERS WHO COME IN TO MY SHOP
I thought the guy was having a joke when he said that it was my fault he was late as I couldn't guide him in over the phone from where he had driven to! When I realised he was serious I nearly chucked him out my house. He then said he wouldn't take the old appliance away (as per contract) as it was in more than one piece (gas hobs tend to be in more than one piece!). I convinced him to in the end but throughout the visit he was mouthy, lippy, and belligerent. I felt sorry for the other guy who had to work with him. Suggest Curry's look into this and only use delivery staff with at least modicum of intelligence and politeness. If you value these things suggest you shop elsewhere!
We went to the Currys Store in Selly Oak, Birmingham for a fridge freezer.
As we had already selected the one we required, we located an assistant.
Rose was very approachable and attentive. There was no attempt to offer alternatives nor any technical jargon. unlike previous experiences.
Rose immediatley met our requirements for next day delivery and additional warranty cover, which she fully explained and confirmed we were happy before proceeding.
We are more than happy to say that if you do go to the Curry's Store in Selly Oak see Rose.
Knowing I had a day off work later in the week, I decided to order quite an expensive flightstick from Currys to be delivered on that day. By 12 midday I still hadn't received confirmation that the courier would be delivering. Simple ( I thought), I'll track the order via the phone number provided.
1) You can't speak to a person.
2) The order reference I was given didn't match the format of the options provided.
3) The cock-a-mamy telephone number for help doesn't give any options for resolving this issue.
4) The "drop-down" menu mentioned in the online help section in order to cancel doesn't exist.
After 3 phone calls, I chose any old option just to speak to what turned out to be a non-entity who knew "nothing" as to why I was experiencing these problems. All she could tell me was that the order would not be arriving as promised, no reason why-nothing. She claims it's cancelled, but not even an email to confirm this.
I now have to wait up to 5 days for a refund, however the money was allocated from my account within moments of ordering. So quick to take, but extreme reluctance to refund in a similar manner.
I for one, hope that this company goes under. When will they realise that customer service is everything for any business. People vote with their feet. Bad experience=not coming back. I for one shall never buy from them again.
My partner and I went and bought a tv in a currys store in northampton riverside in September. We bought it on finance. Paid a deposit and had 10 months to pay off the rest interest free. The salesman added £11 direct debit insurance on without asking or informing us he was doing so. When we got into the car park we noticed this on the receipt and went back into the store to get it cancelled. The same salesman "cancelled" it although he was incredibly rude to us. He said he couldn't refund the first payment of £11 direct debit, but gave us £20 of 3d glasses instead. We checked our bank statement today to discover currys have been taking £11 a month out for interest. This totals too £110. We ring up currys to complain and we are told to go into the store. We cancelled the direct debit with the bank, but are now £110 worse off. When we get to the store we are told there is nothing they can do. They can only make a complaint, which will take at least 48 working hours to process, so we are just waiting to hear back. I am appalled at the service we received and will not be purchasing from a currys store in the future. I will also be informing family and friends of my bad experience and be advising AGAINST shopping in Currys/pc world.
Sent from my iPhone
Once I'd found a member of staff which was not easy at 1030 in the morning, the young man who attended me, Simon, was attentive and was prepared to take as much time as was necessary to complete our business.
Needed to buy a new fridge/freezer which we had seen on curry site. They did not have one on the shop floor, so Elizabeth showed us one that looks like it, then we went on her computer and sorted everything out with no problems. Home delivery and they took my old one away. While i was in curry's i picked up a coffee machine, which my husband said i did not need, but as i was there on my own i bought it.
I was very pleased how everything was delt with and i will be going back again.
Thank you for your help Elizabeth
This company makes up it's own rules. I'm just back after leaving in a faulty £800 computer. I wanted a refund because it's been nothing but trouble but the sales girl said her tills don't do refunds!!! This tells me they'll make every excuse in the book not to give any money back. I'm seeing a solicitor tomorrow & speaking to retail disputes at the bank. I'll be getting my refund should I need to go to court for it. Steer clear of this place!
We regret using currys it cost me £110 to get nothing done that I asked them to do, what they was going to be was do a health check on a lap top and fix a old tower ( only 4 years) and transfer files to the lap top.
Well thay had the tower and laptop for 6 weeks we went on holiday they had my mob number so thay can tex me, we'll no text or calls so when we got home ( 6 weeks) I contacted then using there help line I was told that the shop will contact me, we'll thay did not so went to the shop and that gave me some cock and bull story, took home the PC and the laptop, got home the PC still did not work, he laptop worked when I took it in when I got it home it went to recover mode and a blue screen of death.
Took the laptop back and complained the manager it was fobbed of very quickly and passed on to a shop assistant. After trying to explain what was wrong I left the laptop but did not trust them withe the PC.
Well after 8 weeks we tryed to contact the shop using the help line and as before we ended going to the shop and took the laptop , the thing is after complaining he made a comment see a again my reply never.
Took the PC and laptop to a independent repair and Ann now works. He told us thet had only transferred the links and it was the power supply on the PC cost to fix this time £60 big difference
Not Happy Bob W
Went to purchase a vax vacuum cleaner, wanted to know what the difference was between the 2 they had on show, but the young girl only read what was on the labels, which l was quite able to do myself, the one with less of everything was more expensive, and l wanted to know why. So she new nothing!!!!!!!!!!! So if buying a cleaner do your homework first.
The Totton KnowHow team delivered and installed a dishwasher. On installation they caused a leak under the sink and simply refused to repair it. After contacting the Currys customer service team we were given assurances that Currys would send a plumber out to repair the leak but nobody arrived. We were then told by the Currys customer services team that a senior manager will call us to explain how they will resolve the problem they caused....guess what, nobody called.
From my experience it would seem the Totton KnowHow team are just a delivery service with no trade qualifications so would advise anyone to reconsider if thinking of paying for the Currys installation service. As for the Currys customer service team, they have no concept of customer service, are not able to resolve any issues and can't be trusted, they seem to be just a basic call centre with no management or guidance
Currys just don't have any understanding of customers needs which is probably a clear indication why consumers give them such a low rating.
I will never purchase anything from Currys again and would urge any consumer to think very carefully before parting with your hard earned money and giving it to this very unprofessional organisation.
We were looking to replace our television. The only way to see what the picture quality was like was to actually to go and see them all working so we visited Curry's store in Dundee. The staff there were knowledgeable and explained the different features each manufacturer promoted. They did not pressurise us in any way when we were browsing so we decided to return the next day and purchase our choice rather than online which we normally do. Paul our salesman even reduced the price even further and included essential pieces of kit (extra cables etc) in the package. A young stockman carried out the TV and saw that it was safely loaded into our car. All in all a very satisfactory shopping experience. Will I shop again at the Dundee store ..... definitely!
running out of stock all the time, call centre staff are very rude, they dont solve or simply dont understand the issues. I ordered an ultrabook with them it took 3 days for them to confirm my order and after that i got an email saying that the item was out of stock and will never come back in stock again. I chose another ultrabook but they were unable to tell me if it has bluetooth or not and asked me to call the manufacturer. I chose another one and i have been told that i will receive it after 5 working days. so i decided to cancel everything and get a refund and guess what it will take 5 working days fr the money to get into my account..........................................................never like never buy from them it is just a waste of time
I had problems with my microwave, took it back but had lost my origanal receipt,insted took mycard statment showing when it was bought. That was it, every thing was sorted, couldent have better treatment any where, this was at the branch at Bury St Edmunds
After first contacting Panasonic to discuss failings of a Microwave Oven, after ony 9 months minimal use,receiving little help I visited Currys Branch in Stamford only to learn that the store was undergoing major refurbishment and they were unable to offer their usual assistance. However,staff at this branch contacted the Corby Branch who were able to confirm that they were in a position to offer assistance as a result of which I made a further journey totalling some 50 or so miles to Corby. After explaining the whole sorry saga to an assistant, Joe I am pleased to say that the Oven was replaced together with a firm apology for the inconvenience caused. On this occasion WELL DONE to Currys.
I walked into the Mile End Mega-store this afternoon with a view to purchase a dishwasher along with a Dyson. I walked up to a female member of staff and stated "Hello, please can you advise me...?" but she simply walked past and ignored me. I then walked across the shop floor to the main till and asked the staff at the till who could advise me on integrated dishwashers and a male member of staff then walked me back across the entire length of the store to another male member of staff who in turn was busy chatting away to a colleague and told me to wait. After waiting for approximately 10 minutes whilst they chatted away, I decided to walk out and go to John Lewis in Stratford where I purchased the said appliances instead. Terrible, terrible service, the worst I have encountered. There were more members of staff in the shop than customers when I was there but still they were unable or unwilling to even speak to me even when I asked for advice. This is a shame as I have had better service from other Currys stores and had hoped for a similar level in this case and instead came across the worst service that I have experienced in London to date.
I purchased a cooker from these lot online. I received 2 emails confirming the delivery date as today 15/3. My o/h rang them in the week, to confirm time of delivery, and was told they would contact us nearer the time, or we could track it online. I dutifully booked the day off of work and arranged for a qualified gas fitter to come out. At 4.30 yesterday I got a phone call from a really rude woman at the manufacturers telling me that the cooker was out of stock, they didn't know when it would be back in, and it was all my fault because I didn't ring her to check!!! I rang Currys and asked what was going on, explaining that I had made all these plans, and had emails proving the supposed delivery date, and the answer was "oh yeah, you should have rung the manufacturer!!" By this stage I was starting to loose the plot, and explained that when I order clothes from my online account with a major store, I dont ring the sweatshop in asia, to see if they have got around to sewing it!! I also asked them to explain why nobody had told me to ring the manufacturer, and why I had been promised delivery today on 3 separate occasions? All he could say was there must have been a lack of communication!!!! I cancelled the order, and was given another number to ring to complain, they just put me on hold for 12 minuets and then cut me off!! you couldn't make it up! aweful!
I had to go in to Currys in Clacton today to ask about a voucher i had been sent by e mail for £60 . icouldnt print the voucher out nor did the e mail have a code number for the voucher. I saw a young man at the customer service desk named Sam . I explained that i couldnt print the letter . He made about 5 phone calls and kept getting put through to different depts, In the end he got me my voucher for £60 he was most helpfull. The only draw back was the micro wave we wanted witch was on display could not be obtained in the store or any other store nor could we get it on line. I asked if i could buy the display model and was told no. If they know they havent got the items you want and cant obtain them why display them. Its like misleading advertising.
I brought a tv stand a month ago and got it home to build it up, an hour later the glass basically exploded and went all over my room and my 3 year old daughter, I e mailed currys to complain and got a e mail a week later with no help, this went on for about a month and still I have no refund, also currys want me to take all the broken glass etc to there shop so they can see it, worst customer service ever, I'll continue to phone them and will report it to trading standards.
Gemma Warren found this review useful
My husband and I have recently purchased several items from our local Curry's store, and have found the staff to be very helpful, courteous polite and they go out of their way to help.
We were served today by Barry who dealt with us efficiently and answered our questions without any hesitation.
We would always go back to Currys for all our electrical purchases as we find them to be above any other electrical retailer in our area.
Well done to our local Currys team.
Patricia Starling, Clacton-on-Sea
I will never shop at Currys again. My daughter needed a replacement laptop for college work. After research decided on a model, opened a Currys online account and "checked and reserved" it at the Shrewsbury store. I received my conformation email at 14.09 and off I set on a 22 mile jurney to get it. On arrival I was told "we've rung your wife and she was going to tell you we haven't got one here". I asked how long ago they had spoken to my girlfriend and was told an hour ago. How strange when I had been at home myself until 25 mins ago.
I told the gentleman I was not happy and was told he would look again but it would take time. The internet error, very common according to many complaint forums, was not his mistake but his lack of customer service was astonishing. Not once did the word sorry pass his lips indeed I was left feeling it was my girlfriend and I who were responsible, for not communicating. No feel free to browse whilst I look, no kiss my arse.
Eventually he said there was no doubt that there was no laptop. I then asked if there may be one in another store. He suggested Stoke 38 miles, I suggested Wrexham 32 miles. He got on the computer to check availability, I pointed out why I was going there,he laughed and rang the store. "No need to reserve one the man I'm talking to has one in his hand and will be placing it in the sold bay under the name of Mr Price (me), ready for you to pick up. As I left he did say sorry......a little too late.
Off I went on my extra 32 mile journey straight into road works and road rage. On arrival I went to the collections and payments desk and explained I was Mr Price and was here to pick up my laptop from the sold bay. I also explained the Shrewsbury store story. The young lady searched, conferred and looked again. " sorry", as far as she could ascertain no one from Shrewsbury had been in contact today. I discussed this with two of her colleagues describing how my laptop was in the sold bay under "Mr Price". No luck. Warehousing was called but no one from Shrewsbury had been in touch. Eventually an experienced member of staff came across, maybe seeing the steam comming from my ears, she told me they would have the model in stock and would send someone down to get it. 5 mins later she informed me that actually Shresbury had been in touch and they had put a laptop to one side in.........guess.......... the sold bay!!! I then asked the young lady who I had first spoken to if she remembered me mentioning that it was in the sold bay, at least 3 times? "Oh yeah" was the reply.
If my daughter hadn't needed one so badly I would have driven home after Shrewsbury. What a joke. No wonder so many complaints on line. I wrote an email of complaint on Friday 8th March and rang to complain. It is now Tuesday 12th and after another phone call still no reply. That's Currys' customer care.
I needed to buy some appliances for our new home I was in luton visiting family so I popped into the luton branch. . . Served by a lady named Enza who was just lovely! Helped n talked me thru the process befor taking my order n putting the finance thru. Unfortunately it did not go thru at which she was very sorry . . .for me. She not once had the u wasted my time look. She was amazing bless her. Following day I was back in Sheffield n went to my local meadowhall retail park currys. The entire team was awesome a great friendly vibe as u walk in a smile on everyone's face. Was served by Aliya who helped in everyway demonstrated the products explained the 'whatever happens policy' which we did take out on each product. Spent 2 grand n check this the manager even allowed us a discount its not even about the discount or how much but the fact of a great gesture. Thats not it bless he even let my husband borrow the wheeled thing u move the fridge with. U dont get owt like that these days. . My mum always went to currys hence y I shop there cos no doubt which branch I go to I get way more then I intend. Ill b going back to buy more when I saved up bit more. GREAT SERVICE !!!!!!!!
I had a problem with this company and thought their CEO [now Dixons] might be interested - he wasn't. After four resends and an argument with their customer services who didn't want to confirm his email address, they said they would like my postal address to send a £25 voucher. However what turned up was a strange email with the voucher in an attachment, that looked exactly like spam that had managed to bypass my spam filter. I nearly deleted it. The end result is 'sort of' OK, but what a saga. There was no apology, just a load of excuses. I won't be using them again if I can avoid them.
Here is what I wrote to the CEO:
An issue, which you might agree with me is not entirely pleasing, arose during my visit to Currys 6/01/2013 and I thought it might be pertinent to comment upon it. Unfortunately the invitation to comment referred to on the till receipt, albeit offering a chance to win £500, merely leads to one of those formulaic surveys which is designed to provide management statistics rather than give a detailed response to a particular customer. Hence this attempt to make a more meaningful contact.
I am now in the world of 'satnav' for the first time, and after a bit of research was advised to go for a 'Garmin'. I found that you had one on your reserve and collect website and obtained a reservation number xxxxxxx, to collect from Mallard Road, Castle Lane, Bournemouth.
At the shop I was presented with a rather obviously opened box. It was suggested that the box had 'come open' as the assistant picked it up. A little surprising - most of these things have security seals on them and the cardboard of the lid was bent upwards before the assistant touched it. I therefore asked to look in the box. The contents were plainly used. The screen protector was missing there was no packaging on the unit which was lying face down into the bottom of the box and the screen had fingerprints on it. At first it was suggested that it wasn't used, (which I have to point out, modestly, was an insult to my intelligence among other things), and then when I pressed the point, more or less in the style of a barrister crossexamining a defendant, it was agreed that it had been used and in all probability was a display model. After taking the trouble to reserve a new unit and having travelled some way to the shop, I said it was unacceptable and requested a new one. There weren't any. That was the only one available.
By chance at that retail park you also have a PC World, and it was agreed that someone would see if they had one. They did - just the one - and it was a display model.
I should point out that on 6/01/2013, on your website, both shops were clearly indicated as having the new item in stock ready for collection in one hour.
Two display models, advertised as new, and requiring the customer to go some distance to discover that they are not new, strikes me as rather unsatisfactory? Is there a pattern here? If you are selling off old display models you should make it absolutely clear on the website, instead of wasting people's time, energy and petrol, and then relying on them either to accept the second rate goods, leave empty handed, or try and salvage the situation by buying something else.
If your strategy is the latter, I have to confess that your plan worked after a fashion, because to avoid wasting a lot more time, by going home and starting over, I ended up buying a 'Tom Tom'.This isn't what I had intended to do, but it was the only near comparable on offer. It was £25 more expensive than the Garmin that I ordered, however your manager knocked ten pounds off the price to cover some, but not all, of the hassle.
The internet is supposed to make life more agreeable, but unfortunately this time the experience has been rather disagreeable, and I ended up spending more than I had intended to do as a consequence of failing to realise that Currys are not above giving short measure.
I would be grateful for your comments on whether or not this sort of barrow boy mentality is what passes for service in Currys these days. END.
That is it really. The worst bit for me; was that the guy in the shop obviously thought I was a complete imbecile who could, by default, be lied to. Eventually they emailed, that the CEO (who never got involved) normally replies to email; the reserve and collect normally is for new stuff; they normally phone the customer if there is a glitch; and I suppose normally they don't try to lie their way out of it. All in all it was a bit abnormal. The worst bit for them; was that the tone of the response was that an eventual £25 bung, delivered in a rather weird way, solves any problem and there wasn't any obvious plan by them to up their game.
I visited the carmarthen branch of curries looking for a bracket to hold a tv.The staff member who helpped me got a bracket that they did not have on display to show me and also went through haw they all worked.
A girl on crutches upstairs was also very helpful.
I will carry on shopping here as I find the staff very helpful.
I promised myself NOT to go to Currys ever again after 2 bad experiences with the same Shop Manager, but had to get involved with Currys again to help an old couple who bought a flat screen tv from them.
The couple bought the tv last September but there were problems with it as soon as December, and it has repaired 3 times up to February 2013. The couple felt that they were being fobbed off by the arrogant manager of the local store and so asked me to speak on their behalf since they had limited english.
On the third time of repair I went into the store and asked the manager how many times would it be 'repaired' being replaced because of the continuing fault and his answer was "Not going to happen,it will never be replaced".
Even after 5 times?
"Never will be replaced"
So the Sales Of Goods Act doesnt concern you?
"Only way to get it replaced is through Small Claims Court, and we have a legal team for that"
So the couple still have a tv from Currys that break down and the only way to get this less than 6 month old tv replaced is through the courts.
This shows the incredibly bad training,bad attitude,and bad customer service from Currys.
I feel that as soon as Currys have the consumers money then they dont want to know them, and the Shop Manager in question acts like as he is the king in his own kingdom.
More than one (obviously a glutton for punishment!) I've ordered large appliances from Currys. The staff in the shops are in my experience helpful and knowledgeable. If you have no problems with the appliance or it's delivery you've been lucky.
Twice i've had the need of customer services and lets just say that's where my nightmare began. Luckily on my recent attempt to buy from them I didn't get as far as getting the product delivered. I went to a reputable Online Appiance shop who gave first class customer service!
I bought my wife a compact camera from Currys on 24th December as a Christmas present because she wanted a small camera to take to Malta in early March. Checked it when purchased then left it unused until the day before she was due to go. She then found that it kept freezing and had to take the battery out to reset it. Took it back but they refused to replace it. I explained that a repair was no use in her circumstances. The manager was uninterested and unhelpful. When I rang customer services they reported back to me that the manager accused us of being rude, which was not true. Now we are banned from that store. Good. I will never set foot in any of their stores again. Very bad customer care and service.
Having purchased a samsung tablet from Currys in November 2012 under the cash back scheme and. now March 2013.Currys being a supposedly trust worthy Company. After competing the application at the correct time with all items completed fully I have not recieved any communication from then. I have. Tried to chase my claim with code provided but I just get the message its being considered. I will never shop at Currys again they are a bunch of con merchants.
I went to currys pcworld and bought a new laptop I wanted windows office so I bought that as well. I got it home set it up tried to load office it would not load at firs and still does not work. I checked the package to see if I did something wrong only to find I did not buy office only a subscription for one year. At no time at point of sale was I told I was only paying for one years use of office. Totally miss sold I will never buy any thing from currys pcworld again or send any body there to buy any thing.
We purchased a LG Washing Machine, advertised as the quietest washing machine EVER.
It was not! it cost upwards of £450 and vibrated on spin like it was about to fall through the floor. We called LG in the first instance, they advised that thsi washing machine was not really designed for a wooden floor! WHAT? No mention of this on Currys website. We in the end purcahsed the rubber feet that they recommeded at a further £50 - no change to teh vibration.
We then called Currys, spoke Customer Services to explain situation. To a very long story short they fobbed us off between LG and them, saying they did nothing wrong and we as the buyers were responsible for reasearching if our floor was suitable. We told them we want to send the machien back because we coudl not use it in the flat, we asked for a replacement. This went back and forth with various different people getting involved, each time advising us to contact LG. When we stated it was our right to send it back with 28 days regardless, they told me that as soon as I received and signed for the washing machine that right was gone.
I asked for someone in the legal team to contact me, no one calls back and instead they write the same crap on email about the rubber feet. In teir final email correspondance they told me I can keep emailing them but they will no longer repsond.
I am now writing a review everywhere I can to highlight what an appalling company they are.
Currys has NO Customer service.
Curry's cancelled my order as they were unable to change delivery address a week in advance, same post code even. I was paying for delivery too.
Makes you wonder what they know about IT in the Dixon Group. Avoid PC World then.
Reordered item, £150 more than, what I paid. Questioned this with there customer services. Advised they would call me back, never did. Called again and advised they could match original price. A manager would not speak to me and the poor guys on the phone said hey would get one to call me back. Advised them not to bother as I would likely be waiting till eternity. Those on minimum wage are taking flack for management that are unprofessional and rude.
For all this hassle I was being charged 5p a minute for the privilege.
Stay away from the Dixon Group when purchasing. May use their retail outlets for perusing the product and then look for a supplier on line who has customer service.
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