Currys reviews

Currys reviews

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PC WORLD WAS THE WORST COMPANY, LOOKS LIKE THEY ARE TURNING CURRYS INTO ONE AS WELL

PC WORLD HAD THE WORST CUSTOMER SERVICES & RETURNS POLICY EVER WHEREAS CURRYS WAS EXCELLENT. SINCE THEY HAVE BECOME ONE CURRYS IS GOING DOWN HILL EXTREMELY FAST AS THEY HAVE LET MOST OF PC WORLDS BAD SERVICE BECOME A PART OF THEM.
I REFUSE TO GIVE THEM ANOTHER PENNY FOR THE REST OF MY LIFE.
i NOW SHOP WITH RICHER SOUNDS WHICH IS A 40 MILE ROUND TRIP FOR ME. THEY SELL MUCH BETTER QUALITY & BRAND NAMES!!!
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Shame I can't give zero stars

Absolutely horrendous service. We paid £90 to get a dishwasher installed. Delivery driver arrived, removed old dishwasher and screwed in new dishwasher so we couldn't cancel the order. He then didn't have the right parts to plumb the new one into the water supply!

Told me that I would need to source the parts and fit it myself. Assured me that the part was easily available. I went to a number of hardware stores and plumbers merchants but I could not get the part.

Called currys back who said it was no longer their problem. Took over an hour on the phone threatening legal action for them to take an interest.

Now hoping they may return to finish the job I paid them to do.

Do not trust this company.
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Where's my fridge freezer.???

Ordered 14th March. Rearranged deliver twice. Still not received. Customer service is appalling. I will NEVER buy from Curry's again.
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Very good customer service

At 4 March 2014 I bought a Kenwood HB724 Hand Blender set at the Currys store in Worksop. On 21 March 2014 the motor unit died while I was blending frozen fruits into a smoothie. When I returned the whole set a couple of days later, I was given the option of a free exchange of this or a similar model. However, since I already got myself a VItamix Aspire (£ 399, I know...) I asked for a full refund. After consulting his supervisor the salesrep gave me the full refund, no questions asked! Thank you, Currys!
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Bluewater Currys, lying and uncompromising staff. Manager saved the day!

Rather than writing out my experience again, I'll copy and paste a letter of concern I sent to letusknow@knowhow.com.

"Hi

I write this to bring both concerns as well as praise for the Bluewater branch manager specifically as I really felt that I'd be let down if he hadn't intervened.

On 24/03/2014 I called in store to ask about a laptop that I was planning to reserve, my queries were answered and I was directed to the currys website to reserve the laptop to be picked up later on that day. All seemed good, I arranged the funds required as advertised on the website and 6 hours later began to make the 23mile trip to the store. On arrival I gave the reservation number to the staff member at the till, who to my dismay asked me if I had been contacted at all as there is a problem with my order. I showed the staff my call register and explained my phone was on me the whole time and I had not been contacted at all. I was then passed over to someone else who walked me to his desk only to explain that all the laptops of my chosen model had been previously "set up" (Windows 8 operating system had been SIMPLY updated to the 8.1) and that because of this it incurred a further charge of £50. I was extremely frustrated with this as there was absolutely no mention of this even being a possibilty anywhere on the website. They constantly tried to maintain that someone had tried contacting me but couldn't get through, this was simply a lie. I was getting absolutely nowhere with the staff after explaining my situation - who all just kept apologising as if it were of a script - and felt it was unfair to force me to purchase a service I could very easily do myself not to mention a service I neither need or asked for. They seemed quite experienced at failing customers and letting them down!

The manager eventually intervened and showed great empathy. He sat down, talked me through the benefits of what this "set up" gave to me. I explained to him that I cannot accept having to pay for a basic service which I am perfectly capable of doing myself, not to mention the failure of the website and staff communicating such a change to the circumstances of my reservation. He was literally the only person there who genuinly showed that I was let down as a customer and began to negotiate with me what I am willing to pay. He showed me a flash drive worth £20 that re-boots windows in the event of a crash, which was added into this "pre-set up" package and had to be sold with the laptop. I offered to pay £10 for the flash drive and also agreed to take out "whatever happens plan" provided the first month was free. I was told that this premier package would cover me "whatever happens", however after reading all the bad experiences of customers online who were refused replacements or repairs I am reluctant and sceptical at the moment to rely on this service.

I really hope my email is read by someone and this practice is is highlighted to the decision makers of the company. Customer service should be key in a retail environment where people spend hundreds sometimes thousands of pounds."
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Terrible

On a Wed I ordered a game that was due to come out on the Friday, after ordering, I saw the deliver estimate was 3 days after release... Upon seeing this I emailed customer services asking if this is correct and that if I was not going to receive my game on day of release I would have to cancel my order. A response was received, confirming that the game would be with me on day of release. By Monday it had still not arrived so I queried this and received no response. Tuesday, still no game so I sent a second email querying this. Wed my game finally turns up, however no response to any of my emails offering an apology or a reason why I was told my game would arrive on a Friday but did not arrive til Wed.
Maybe they told me my game would arrive on day of release because I told them I would cancel my order if the game did not. I would not like to believe that of such a large company, of any company, however their failure to respond to any of my other emails querying the delay has really left me with no other thoughts. I will not recommend them and shall not be using them again myself.
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Don't buy on a cashback deal.

Hi Maggie, the webaddress I was given in store was almost right, it's actually https://curryspcworldcashback.com. You then go either to Dyson or other promotions. What does it reveal to us all that a fellow customer is providing you with this info, rather than someone in CurrysPCWorld monitoring the social media and jumping in to provide?
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Ok - I promised you an update. The CurryPCWorld Dysons cashback site now functions for those of us who purchased on 1st March. However it doesn't provide cashback onto the credit card used for the purchase, as you may be told in store. Instead the cashback site software needs your bank details for the refund of your money. Personally I'd rather spend £10 overall more from another retailer in a less convenient location than go through this again, and will never purchase anything from CurrysPCWorld on a cashback basis again.
30/03/2014
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If you're thinking of buying a Dyson from Currys, I recommend you put off your decision until 28th March.
The deal I entered into on 1st March was for a Dyson vacuum cleaner, and the price was £349.99 with £80 cashback offered provided I visited their curryspcworld cashback.com website at any time between 21 and 60 days after purchase. Today is day 24. I filled in all the fields precisely as instructed, with the exact information they required, and it provided an error message. I tried it numerous times, wasted far too much time on it. After 2 emails today, they inform me it's a computer glitsch on purchases made on the 1st March, which will be fixed in "24 and 48 hours" time.
I'll be back here on 28th March to let you know the outcome of their attempts to fulfil their Cashback promise. Meantime - you have been warned.
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disgusting and dishonest

My elderly parents bought a humax s1000 freesat box for over £200. The currys salesman then told them they would need a hdmi cable (to which my mum n dad were clueless about) in order to use the box, and the cable would cost £45 reduced from £69. Joke!!. So taking advantage of my parents lack of electrical knowledge he sold them the "must have" cable.
when they told me about it I immediately told them to return it and get a full refund so thats what they did.
Then I discovered that the box come with the hdmi cable and on further research the cable should only cost £5. What a joke. Won't ever shop there again and neither will my parents.
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Awful.

Curry's delivered my white goods 48 hours late. I ran up a huge mobile phone bill because they never once phoned me to inform me that they weren't coming - they just kept giving me new 4 hour delivery time windows and then not appearing. I was in the middle of moving house and it threw a massive spanner in the works as I was stuck in one place, repeatedly, waiting for them. My frozen food spoiled and I had to take an additional day of annual leave from work with no notice whatsoever.
I hoped that after explaining all this I might receive some good after care and an amount of compensation that showed some respect for the inconvenience and stress they'd caused. After a totally demoralising exchange of emails and letters I ended up with £30, which left me with less than £8 compensation after paying for the calls I'd made to them. Dealing with their customer services was actually more traumatic than the original problem. They were officious and patronising, and even implied that it was my fault that my food was spoiled. I won't shop there anymore. A company that treats its own customers that disrespectfully doesn't deserve to stay in business.
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i will never shop again here. I wish there was a - star

i got a new tv about a week ago that had lines on it so phone up got told that we could get a new one.

New one turned up today with more problems then the one they took away so phone 1 hour after getting it to be told to go to the store for a new one in stafford so we phoned about first to see if there was anything we could do but in the end we phoned stafford to be told that they need to phone headoffice so will phone back. 30 mins later they phone to say that i could get a new one but i could NOT charge the tv make to do this i would need to go to wednesbury where i brought the tv from (head office said this to them).

So phoned the store and spoke to the manager and he said that does not know why we are told this and he will phone stafford. he phoned back 10 mins later to say that stafford do not really want to deal with it so he will phone head office. 30 mins later the manager phone us to tell us that he has a code off the head office and that we can order a new tv off him on the phone (as we said we could not get there).

So we look at their web site to pick a new tv so found one and my wife tryed to 1 hour to got hold of the manager then out of the blue he phone back 10 mins to closing time to say that currys in stafford have phoned head office and have stopped the code and that he can not help anymore and that stafford will phone another day.

So i feeling like i have been done today so i would say stay away
-10 -10
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Customer service is crap

To be honest their customer service in store is improving but their email and phone Customer service is still diabolical. I entered claim for cash back through their mobile site but now they say I didn't follow the instructions properly. I have forwarded them the email that originally came from currys with instructions but they just don't get it!! Looks like they have template emails which they use for email replies.

They should invest in better quality staff in their call centres and people responding emails.
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atrocious customer service!

review sites are not always accurate i guess, apart from when such a high level of consistency takes place, as you can see from the reviews of Currys, consistently bad. even their own staff seems to be fed up with having to apologize about the nonsense happening on a daily bases. in my personal experience, i paid for a "swap on the spot" guarantee, to then find out that the item to swap wasnt in store, was then left for 2 weeks without the printer in a business office (you can imaging the complications) even though i was reassured at the time it would have only taken 2 days. throughout the 2 weeks i called 6 times to find out if the printer arrived. not even once i managed to speak to the store, as they dont pick up the phone (that happens even if the head office calls them). the head office then sent 3 emails over the period, to which they never responded. they also never called me, to acknowledge receipt of the email and answer to the query. the only way to find out, is to visit the store, 7 miles away from our office, where you can then wait up to 1 hour before getting to the bottom of the situation, because of the incompetence of the system in place. up to today, after 2 weeks, 3 visits to the store and 6 phone calls to the head office, we are still without a printer......do you still want to purchase anything from a company that is incapable to give any sort of customer service?? think again, as in terms of price, all big retailers sell at almost the same price, so it would make a lot of sense to go and shop elsewhere, so that if any sort of complication might occur, you will get looked after a lot better, even if they just answer to a phone call! i hope this helps.
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The worst company since Talktalk

It might just be easier to copy and paste my email of complaint...

To whom it may concern,

I am emailing to inform you of the unsatisfactory experience I have recently had with your company. On the 3rd of this month, I used your website to order a Beko WMP511S and also paid for the fitting service that you offer. I paid £4.99 to ensure that it was delivered on Saturday the 3rd, between the hours of 7 a.m. and 7 p.m.
I made sure that I was up and that I was ready to receive the machine by 7 a.m. and at 11:15 I phoned your customer service team to see if they could give me any information on precisely when the delivery could be expected. The person I spoke to told me that there was an e.t.a. of 16:20. I fully appreciate that this was only an estimated time of arrival, but took it to be that it would be around that time. He also told me that we were job number 33.
When 16:20 arrived and passed, I phoned again to see what the progress was. The next person I spoke to told me that the new e.t.a. was 19:45. I expressed concern at this and explained that the last time I had received was 16:20 and that this new time was outside the time frame quoted on your website. The person then told me that actually, it was 17:25 that I could expect the delivery. I asked what job number I was and what job number the delivery men were currently working. He told me that I were number 33 and that they were on job number 22. I suggested that it would surely take longer than an hour for the delivery men to complete another 11 jobs but the person ensured me that it wouldn't.
I phoned again at 17:00 to see what the progress was. The person I spoke to looked into the order for me and said that the delivery men had had to go back to the depot to reload and that the new time was 17:35 but that I should expect them for about 18:00.
I waited until 18:05 and phoned again. This time I was again quoted the time of 19:45. I explained that this was unacceptable as I needed to travel to North Wales to visit family and that it was outside of the timeframe that we had been quoted. She told me that there had been a hold up on job number 25 which was why they were delayed. I asked if the delivery could be cancelled and rearranged and the person told me it could. I asked her to contact the delivery men to let them know but she said there was no need to. She told me that “they will just turn up and when no one is there to receive the order, they will just take it back to the depot”.
As the delivery men had my phone number, I expected a phone call when they arrived. I did not receive one, which leads me to believe that they did not turn up to my house at all on Saturday. I have spoken with the neighbours and they said that they did not see anybody visit the house on Saturday evening.
Yesterday morning I was at work and I received a phone call from one of your delivery men explaining that they were outside the house ready to deliver the washing machine. I expressed my astonishment as I had no knowledge that they would be coming and explained that I could not take the delivery as I was at work. The delivery man said he would take the washing machine away and I would have to ring to rearrange.
When I got back from work, I made a phone call to rearrange delivery. The lady I spoke to said there were no delivery slots available until next Saturday. She told me that it was the only the day you can deliver to my area (which begs the question of why I paid more for a Saturday delivery?). I asked if we could cancel the order as I could not wait that long for a delivery and she said that we could. I told her I would speak to my partner and phone back later.
When I did phone back, the man I spoke to told me that actually there were delivery slots every day this week. However, as he could not give me a specific time, I could not guarantee that I would be in and asked him to cancel the order. He did so.
I have found all dealings with your company to be unprofessional and unsatisfactory. As I explained earlier, I do not believe that your delivery men turned up to my house on Saturday which meant that I waited in all day for nothing. I have been given conflicting information by different members of your staff team and as a result, we are still without a washing machine. We will not be able to buy a new one until we are refunded the money which I have been told may be 4-5 days.
I have wasted time and money (in phone calls) on this transaction and do not believe that I will shop with your company again. I will also advise family members and friends against using your services.

Regards,

Joseph Booker


Currys responded to offer me £25 off if I reorder. Needless to say I did not accept.
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Yes it is, no it's not, yes it is, no it's not, yes it is, no it's definitely not!

I ordered the Zanussi ZRB24100WA Fridge Freezer on Sunday night when my old one had suddenly died. I didn't need to have it next day delivery but plumped for Wednesday, all confirmed and paid for. Tuesday morning called and spoke to one of the Customer Service people who allowed me to change the date to a week later. Got a phone call that same afternoon saying that it would be delivered on Wednesday, I told the person that I'd arranged a different date. I was told that it wasn't a problem. Wednesday a week later I waited in, I hadn't received a call to confirm but I did get the text message to identify the time slot. Wednesday afternoon I called to say that I'd not had the item delivered. Very apologetic but they didn't understand what was on screen, they'd call me back. over two hours later they did call me back telling me that the item hadn't even left the manufacturer. They assured me that the delivery would definitely happen on Saturday and that as I'd had this problem it would be a time slot early in the day so that I wouldn't have to waste the whole day. Saturday morning arrived, I've had my phone call to tell me that the delivery would take place next day and that I would receive a text message to indicate which time slot it would be, 7.30 a.m. a phone call, sorry the item won't be delivered today as they don't have it from the manufacturers. At this point I realise that these poor employees don't have any idea of what is going on. I don't believe that the guy that phones you the day before has any physical evidence that the delivery is going to happen, he just does it because he's told to by the computer, the Customer Service Agents have a list of excuses for each eventuality and in fact are little more than answering machines as they are powerless to help, as was demonstrated by the no show of the item today which I was assured would be delivered. In a nutshell only buy from this company if you are prepared to put up with substandard service, I'm sure they think they are trying to please their customers but they fail in their execution of what they are supposed to do. Spend more time on getting things right than on pointless phonecalls and texts which are empty taunts and customer service people who can't do anything anyway.
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Extremely poor customer service

Seriously, the customer service is shocking and extremely poor.
Purchased a gas hob and electric oven in store and with full installation of both items. Spent over 40 mins at tills whilst shop staff failed to put order through and get an install date. In the end had to leave shop and wait a call from the manager who would sort out. Manager called next day to say it was all sorted and items would be delivered and installed a few days later.
So I took a day off work and on the morning of deliver phoned to check whether it would be am or pm. Informed that thee had been an error and it hadn't actually been put through!
Lady said she would investigate and call me back before the end of the next day with a new installation date - she never called :( When I phoned back I was told my a new representative that yes it had been screwed up but because I needed a gas engineer and there's apparently only one in the Aberdeen area I would have to wait over 6 weeks for a new delivery. When I asked about compensation I was told my options were either find my own installation person or go and ask nicely for a full refund in the store - wow that's selling your own company!! I said that was unacceptable and he asked if I would give him a day to see what he could do - I said fine and he promised to call back....(you know where this is going!)...
Alas he didn't call so I phoned again. A different man now told me the same thing, it was their fault but I'd have to wait 3 weeks to be given a new date and probably another 3-4 weeks after that for it to be installed.
So I said fine but what compensation would I get - I explained I thought it only fair since I'd already paid for the goods that Currys should refund the full installation costs (£140 for both items). I was put on hold. Currys idea of a counter offer: a meger £40!! Unacceptable I said..back on hold I went...his new offer: I've passed this to someone higher in my chain of command - they will call you tomorrow once they have checked the installation schedule and can also discuss compensation.
I await their call but don't hold out much hope......
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Very poor sales and service

Bought a kettle for a wedding present to be told it doesn't switch off until it has been boiling for well over a minute. Took it back to Currys where a very rude man told me 1, I could not have a replacement but it would need to be sent back, 2, he could not give me an indication of how long it would take. 3, he told me he had been testing kettles for over 10 years and for a kettle to be boiling for over a minute before switching off.
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Good service at Stockport branch

I purchased a Cuisinart kettle from Currys online which stopped working after 8 months. I took the faulty kettle back to my local store who replaced it for me with no issues whatsoever. The only down side was they didn't have the correct model for me to replace like for like, however I got a good replacement and a refund for the difference in price. AND hopefully this one won't give up the ghost after 8 months... :)
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Currys Forestside Belfast. Beware of the business advisor. Complete Con Man

Watch Out ! There is a sales man in Belfast Forestside Currys, supposed business advisor, who is a complete con man and will lie to get a sale. Stay away from Currys Forestside in Belfast. Completely unbelievable experience I have been through, but I have learn't a lot.
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Can not recommend

Visit local stores and staff always seems more like talking with each other, if you speak with store manager they are less than polite.

I thought maybe this was just the local manager so i took the extreme step of writing to the CEO who got a jnr customer service person to contact me via email with an o844 number to ring them, i doubt CEO could be bothered reading a complaint

Not bought anything else off them or sister company Argos since, come back Comet
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Rude, ignorant outsandingly rubbish products

NEVER USE THESE PEOPLE! I have had a laptop for just over a year now; bought from them. It had to go in 1nce because of a courupt hardrive in October, 3/4 of a year after I got it, and they were hopeless. I wont go into detail else I will explode. and now, it has another fault, after repair, the speakers are broken! never go near them! IM WARNING YOU! DONT EVEN TOUCH THEM WITH A BARGE POLE!!!!!

Currys Details

About this company

Visit Currys electrical for a huge selection of washing machines, dishwashers, refrigeration, plasma and LCD tvs, laptops, PCs, games consoles, iPods, cameras, camcorders, sat nav, MP3 players and more

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