Currys reviews

Currys reviews

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Very Poor Customer Services

We brought Fridge Freezer from Currys. Few weeks later the fridge started having problems. It was not cooling and heating up. we called curry's and engineer came out after 5 minutes he left. He said that it was just build up of ice. He left and then straight away the problem started again. same engineer came again fiddled with the fridge and said it should be sorted. Couple of hours later the same problem persisted. we called currys again and then they sent out the same guy. This time he ordered a part which still hasn't turned up. Currys are insisting they wont write off the fridge even though this saga has been going on for over a month.
When we call the customer service we get same story that they can't do anything. Very disappointed with currys products and customer services. I would avoid these people at all costs..... Don't buy anything from them.
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Failed by Currys yet again!

In 2011 I encountered a number of problems with a TV and DVD player I bought and vowed never to buy from them again. However I was swayed by a good offer on a laptop and decided to give them the benefit of the doubt. After reserving a laptop online and getting email confirmation of the price went to collect it the following day. They reported they didn't know where that price had come from. They also said the laptop had been set up by them so I would have to pay £45 for this. I explained I had not asked for this or been informed of this when I reserved it and would easily set up the laptop myself. I was told I would either have to pay it as it was the last laptop or I couldn't have it. After complaining they said they would knock £20 off but they didn't seem to understand that they were trying to make me pay for something they had done that I hadn't requested. I ended up not getting the laptop and they seemed perfectly ok that they had lost a £538 sale. Please be aware of this if you reserve a laptop and don't want it setting up as they will probably have already done it and charged you for the privilege!
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How do PC World/Currys stay in business????????????

Their "customer service" is a complete joke. Ordered a cooker and paid extra for 2 day delivery. Waited in all day, no delivery. At 16.00 the driver called to say "the van broke down, i'll get back to you". No follow up call. By chance they turned up today and delivered the cooker. No phone call to advise of this, just lucky someone was in. However the cooker had slight damage and could not be installed. Someone would have to come back to install. So it has taken 3 attempts to delivery and install a cooker. How do Curry's survive? The take your money and they really do not care for you as a customer. I feel that I am the last thing they care about. Talk about take the money and run. I had not used Currys in 5 years, due to poor customer service that I received at the time. Nothing has changed though. Unfortunately they seem to have the market to themselves now that Comet has left the high street. This level of service will catch them out eventually. Look at the arrogance of Tesco's and how they have fallen from grace.Maybe the merger with Carphone Warehouse will improve things. They could not possibly get any worse.
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Lied to over and over again!!!!!!! DO NOT USE BLUEWATER!!!!!

I purchased a Samsung camera at the end of July 2013. Only used it once. The second time I used it was early January 2014 less than 6 months old and the lens would not zoom and the shutter would not close. I took it back to the Bluewater store where it was purchased on Monday 13th Jan. I asked if I could borrow a camera or get like for like replacement as I was going on holiday, but was told NO because I hadn't taken out their Know How Insurance!!!! When I bought the camera I was asked if I wanted this extra £20 insurance.......I asked if I needed it and the guy said no not really you have a 1 year warranty with it anyway! He didn't tell me I would get a replacement if it broke!!! Misundersold!!!!! I was told the camera would be sent to Samsung the next day and it would take two weeks to repair. Great I go away in two weeks and three days. Or so I thought. I contacted them two weeks later to be told it only got sent a week AFTER I took it in!! I had to borrow a friends camera to take away. Three weeks holiday done, no phone call on my return to say it was done. I contacted them and was told I had been called on 19th Feb but I had no message!!!!! Yet another lie. I finally got a call on 24th Feb. On 25th I went to collect it. On returning home and hoping to look at and upload my pictures I discover that my battery and hand strap was missing!!!! GRRRR!!!!! I called the store and was told its normal practice to lock away the straps and batteries before they send them off for repair. If this is such NORMAL PRACTICE, why wasn't I given them when I collected it???? Ok so can you courier them to me please, I asked, as I have organised a presentation. No sorry we only have second class stamps out the back!!!! Oh please!!!!!!!!!!! What a load of crap! I've been lied to about insurances, times for repair, telephone calls, dates for collection, then not given all of my camera back and told it will be shoved in second class post. I can't believe the appalling customer service. Ten minutes later I get a call from the local store saying customer services called them regarding my complaint!!! It wasn't even the local store. She was lovely and totally astonished at the way BLUEWATER had treated us.
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Absolutely Disgraceful

I bought a laptop mid December 2013. On setting it up (straight from the box), a problem developed with some of the keys, however it rectified itself by the time set up was complete. All was OK until 2 weeks ago when the problem returned this time permanently. Curry's sent it to their repair centre only to tell me they will not repair it because there was evidence of a spillage (now dried), on the motherboard. I categorically dispute this, there has been no spillage at all since I purchased it, not forgetting the problem first happened straight from the box. Therefore if the spillage evidence is irrefutable then it must have occurred during manufacture, packing or indeed in Curry's store whilst awaiting collection for repair (3 days). It amazes me that the attention you receive when purchasing products totally disappears at after sales service. All in all totally disgraceful, I'm accused of lying and Curry's don't give a jot now they have my money. Never never again will I use Curry's PC World, they deserve to go out of business.
One VERY P*SSED OFF EX Customer
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You'll need to complain and the people dealing with your complaint will drive you to insanity

Currys delivery is appalling.
They tell you they'll ring before arriving. Out of 3 occasions they didn't manage it once.
THen they delivered the wrong cooker.
So i had to arrange yet another 4 hour delivery window to exchange for the correct cooker and pay the lettings agent to wait in for it.
I'm trying to get reimbursement for this from Currys but the people responding to my emails do not appear to have the ability to read and comprehend and they never address the point. They give a standard response which is totally irrelevant.
My advice - but from anywhere else even if costs a bit more - you will regret buying from Currys.
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Pushy Sales People

I bought a laptop from Currys today. Couldnt believe the way I was treated. I decided to buy on finance, so I asked about the options and figures. Was horrified to find out that they tried to sell me a £400 laptop for 1100 over 3 years!! I said that sounds alot for a £400 laptop, and she told me that that includes all sorts of services and peace of mind.

I felt really annoyed that I was treated like a dumb animal that prob wont notice the additional services and insurences she tried to sell. The thing was she didnt even tell me about the services, just that this is what the laptop costs. After telling her I just want a price for the laptop I got the proper figure. Yet I had to fight for her to tell me this.

After struggling to get the proper price quoted she then told me if i have any problems I can call them for free for month and they will help me set up and all, as if she was being nice. She again failed to tell me she was trying to sign me up to another warrenty service for £7 a month.

If you are buying from curries sometimes you can get a good price but then have to fight to get it with incentive fueled sales staff.
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CURRYS........The Road to Nowhere

I bought a Samsung Tumble Dryer Online. Never ever again. The Dryer arrived but was faulty when switched on. OK this sort of thing can happen but so far I have spent all day trying to get a response from there customer support. They have a returns procedure printed on their website but when you actually try to follow it you fall at the second step.

To arrange a return/repair online, please follow these directions:
1. Sign in on Currys.co.uk to access your account area. - OK.
2. Select the link in the menu to ask a question. - DOES NOT EXIST.

You can always spend a few hours on the phone (which you pay for) listening to recorded rubbish. I was eventually connected to Samsung who did arrange for a third party company to contact me to arrange for my brand new Tumble Dryer to be repaired. When I told them I wasn't interested in a repair and I wanted a brand new working item. I was told that I needed to get in touch with CURRYS!

I will never, ever use CURRYS again. Worst experience ever. I am however determined to return the item. Next step is to use my credit card warranty!
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NEVER, NEVER, NEVER BUY ANY THING FROM CURRYS

I ordered a American Zanussi Fridge/Freezer from Curry’s, in January 2013. We paid some £900 and 9 months latter it went wrong while we on a week holiday. We had some £400 food damage and the Kitchen Carpet . they did repaired the Fridge Freezer .BIG BUT
I have been complained to Curry’s and going to the shop one a week , trying to get some compensation as they only paid only £50.00 Tesco Voucher. I have e-mailed, photo copy , seen some one in the shop one a week, seen the manager who was useful as a chocolate teapot. Even now some 5 Months latter nothing has been done as same old story as we doing something. NEVER, NEVER, NEVER BUY ANY THING FROM CURRYS
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No Qualified Electricians, Then why charge for installation

Short and simple. We recently bought a cooker from Currys and were charged £100 for installation. The electrician!!!! fitted the wire in front of the wall straight to the socket, instead of pushing the wire through the hole in the wall already there leading to the socket, so the wire wasn't exposed, after doing this he turned round and said " you will have to get a proper qualified electrician out to fit this properly". So that cost me another £35.00.
Don't get it, if Currys offer the installation service by their so called QUALIFIED ELECTRICIANS then they should be QUALIFIED, I have heard nothing from back form Currys at all even though I have sent 2 letters and made 2 phone calls, with them saying we will get someone to call you. I am totally disgusted with their attitude and will never buy anything from there again. RIP OF MERCHANTS
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What customer service? SHAME ON YOU CURRY'S

We ordered a fridge from curry,s and it was delivered in November 2013. After the delivery drivers left we noticed they had knocked over one of the gate posts and damaged mail box. We can no longer keep our dogs in and our grandchildren safe from the road.
We notified Currys the same day. To this date we still have don't received the cost of repair, having sent in quotes and photos as requested!!!!! Curry,s state it is up to us to chase with transport team?...... Our contract is with Curry,s as this is who we bought fridge from. It is up to them to sort out our claim.
We are DISGUSTED with lack of customer service, we phone nearly everyday to be passed backwards and forwards. If I ran my business in this manner it would not last long.
Curry's please sort!
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Rude and shoddy customer service

I recently bought a double oven from Currys in Cambridge and paid £85 for installation only to find when it was delivered that it could not be done as a switch was located more than 2 metres away . They said I would need to get a qualified electrician as they were not qualified to install it. Why was this not pointed out to us when we bought the oven as we were told this is a common problem. We now have to wait another 3 weeks on top of the 3 weeks we have already waited to have an electrician come to finish the job. I am now worse off because before they took the old oven away as part of the package we could use the top half of the double oven, now I have to use a 'lean mean' and a microwave until the electrician can come If I had know this I could have booked him the next day. To add insult to injury I had to go back to the shop to get a refund of my £85 and was served by a very rude man who told me 'its not my problem' and threatened to have me removed by security because he said I was shouting at him. I am very disappointed in Currys customer service and I think some of the staff should have further training in customer relations. Even if it isn't 'their problem' you don't tell a customer that even if you think it. Or threaten to get them removed.I didn't get a sorry, please or a thank you and thats' just not good enough.We have always gone to Currys for all our white goods, TVs Hi Fi ect but when we need something in the future I will have to think very seriously about where I shop in the future.
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took money, 2 mths later, no goods, no refund....still waiting

Wed 18th Dec 2013 around 2pm ordered bose headphones for Christmas present for my husband for him to use on flight to Australia on Sunday 22nd Dec 2013. I had ordered them with Currys because PC World could not deliver them early enough whereas on the Currys website I could choose to have them delivered for collecting from the store 5pm thurs 19th.
Wed 18th Dec 2013 around 2pm email confirming order but also confirming order would not be delivered until Monday 23rd Dec 2013, too late for our flight.
Wed 18th Dec 2013 around 1 min past 2pm Telephoned help number and was told order would be cancelled and a credit made back to my account. I purchased Bose headphones from the Apple store.
Fri 20th Dec 2013 noticed money not credited back, wrote to knowhow asking for confirmation that order cancelled and advising them I was out of country from Sunday.
Fri 20th Dec 2013 received email confirming it was too late to cancel order. Telephoned no. Given and spoke to ‘Steve’ who said it was too late to cancel the order (even though I phoned 1 min after online order made) and that the person I spoke to hadn’t done everything he should have done to cancel order. I explained I was out of country from 22nd Dec for a month and wouldn’t be able to return headphones but that I wanted the money back in my account. Steve promised me he would phone the appropriate store on Monday and arrange for the headphones to be returned and that once returned (about 3 days) he would make sure my account was credited back. He didn’t. He also said if I didn’t collect them within 28 days they are returned to head office anyway and money credited back to my account, I want money back before then as I don’t want to incur credit card charges.
Fri 20th Dec 2013 Email to say headphones instore ready for collection.
Sat 21st Dec 2013 Eamil to say headphones instore ready for collection.
Sun 22nd Dec We flew out to Australia.
11th Jan 2014 email from Currys to say if not collected in 7 days would return them to warehouse and credit my account back with money.
18th Jan 2014 email from Currys to say they have cancelled my order and money would be back in my account within 3 – 5 days.
27th Jan 2014 I wrote to Currys because money still not received and Im now paying interest on my credit card.
20th Feb 2014 Still no money credit back, also no reply to my letter. So far credit card interest added £6.82 (I always pay my outstanding balance off, but I refuse to pay the £149 owed to me.
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Avoid Poole Store Avoid shopping at PC World Avoid anything to do with this company

Had a Hoover intergrated washing machine installed by two agency guys working for Know How.
They did not install machine correctly.
They broke the intergrated door to the machine.
Broke the panel next to it and broke the kicker plate.
Left packaging on landing that blew down eight floors.
No dust sheets drills and tools left on glass hob.
Manager does not answer my letters or emails
We are now suing to get the job put right.
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Despicable company DO NOT DEAL WITH CURRY'S FOR YOUR OWN SANITY.

I paid for a Zanussi fridge freezer at my local Carmarthen store and waited two weeks for it's delivery,when it arrived it was damaged badly on the outer casing and upon further inspection was also damaged badly inside ,the glass shelf has smashed through the interior, I rang Curry's and they arranged for it to be collected and another sent out to replace it. I waited a further 3 days and along came another replacement, this time we inspected it thoroughly both inside and out before the delivery men left,all seemed ok. We waited the recommended 5 hours before switching it on,upon switching it on all seemed fine, the normal gurgling sounds could be heard, no cause for alarm,"great" we thought. But alas,on this occasion the freezer compartment was working but the fridge was not. What are the odds when ordering a brand new fridge freezer form the same company that not just one but TWO turn up faulty ? On top of all of this the first two delivery men due to their urgent need to get away as quickly as possible and rushing have damaged my expensive cushion floor in my kitchen so we have property damage and still NO fridge freezer. I would not touch this company with a barge pole in future , They would be doing customers a huge favour by going out of business sooner rather than later,they sell second rate goods and charge high prices for them ,their so called "sales" do not exist,they just play around with figures ,they are truly awful. PLEASE BUYER BEWARE.!!!!!!!!!!!!!
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Do not order from Currys

I ordered a Zanussi Fridge/Freezer from Currys, the only day I could take delivery of it was on a Monday, and they agreed that would not be a problem I paid by Credit Card and waited in all day Monday, by 7.00pm there was no sign of the fridge so I phoned them and they promised faithfully that it would be delivered the following day, we agreed to this and i had a dental appointment that day which I cancelled so that I could take delivery, but again no sign of the Fridge/Freezer so back on the phone and was promised it would be with me on Friday or Saturday which was completely out of the question as I would have been without a Fridge for a week by the time Saturday arrived, So I cancelled with Currys and ordered one from AOL with next day delivery.
My advice is don't order from Currys if it is an item that has to be delivered.
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fail to deliver on day of contract.

We ordered a washing machine in a store and were given a delivery date.
Waited in ALL DAY, nothing. Phone to Knowhow (total misnomer), and told the store cancelled the order, would not connect me to store, I was told I had to drive to store to sort it. After some discussion I was promised £10 for petrol. (20 miles each way – not good).
Arrived at store 10:15, was told relevant person not due in until 11:00! 11:15 he arrived, it was their mistake in their ordering system the most he could offer was £20 on a Curry’s card – i.e. must spend in store. Needed machine, had waited 2 weeks, now urgent, not much choice. IT TOOK 3 HOURS IN STORE TO COMPLETE RE-ORDER. No petrol money, need to ask Knowhow.
Complaints email listed on purchase documents does not work 2 attempts then phone, new email address. Reply basically we do not care you have been fully compensated (£20 off £600 machine) for your day and half inconvenience and no money for petrol, despite promises made!
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Good services, timely deliver, very helpful on the phone

these guys were really helpful after my bank thought there may be a fraudulent payment when Iwas paying for goods online. I had a call and an email from Currys all sorted without any problems.

I also had to call to chase up my tumble dryer as not in stock when I ordered, agin very helpful!
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Currys Capital Centre Preston Avoid

Went to buy TV and surround sound system at weekend. The guy I spoke with was very nice and did his best to help me. I believe he worked for LG.

Sadly the store didn't have anything I went in for, all out of stock and couldn't tell me when they could get it in.

I settled for another model, I was incorrectly told I can't get wireless surround sound. We had to wait 15 mins for someone to become available to put our order through.

The guy was rude to me and my wife, he was boastful and arrogant, gibbering on about money and the big watch he was wearing his car and his even bigger TV! I said very little to him as I don't tolerate fools or arrogant little men.

I brought my car round to the front and opened my boot and the guy said to my wife under his breath "your having a laugh aren't you??" My wife ignored his sniping comment. I understand this was referring to the size/type of car I own being small. And the sizes of the boxes. Both the 47" TV and surround sound system fitted inch perfect in my little Corsa and off we went. We both said in the car how awful the guy was and how we couldn't wait to get out of there.

I would recommend going to any store to avoid this guy. He was a tool and we both felt uncomfortable around him. I believe his comments were very unprofessional and the management need to take control a little more as he clearly felt he ruled the roost.

If you want to listen to a little guy that suffers from verbal diarrhoea and judges you on his standards, his heap of a 10k car, his big cartoon watch and his super duper top of the range TV, that will obviously be better that anything you buy then help yourself.

I can't help but feel this chaps car wasn't as big as mine due to his massive ego and cartoon sized watch taking up all the space!!
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Can someone tell the left hand what the right hand is doing?

Two long stories but basically I've purchased two domestic appliances and ended up without either of them.
Firstly after a 20 min wait I got a price match in a £280 vax , paid for it and awaited a call to arrange pick up. The call that came a day later was to tell me they couldn't honour their pledge and that I could have a different model or come in to get a refund. Ironically when I double checked my receipt they had got the wrong model anyway! After more discussion currys couldn't compete with Argos and I made the journey in to get my refund. None of the staff I spoke to during this lengthy scenario seemed able to help. Everyone blames other departments / staff for mistakes. I e mailed the duty manager about the situation of them basically reneging on the deal, but got no reply.
I should have known better than to go there for my washer but alas, I purchased a £600 washer and agreed to a 2 week wait for delivery. The day before the wager was due I got a letter saying they couldn't deliver it on time, and £10 for my trouble. There was no alternative date offered and no number to call, so another trip had to be made to store to sort it out. A new date was agreed and double checked and we got up at 6.30 am on a Saturday for the allocated delivery window of 7am -11am. Guess what? No washer.
Another trip to currys ensued and eventually I was told the washer was down for delivery in 4 day's time. The original sales assistant wasn't in and the duty manager could not offer any explanation or help. I was offered a new date but frankly, Currys do not deserve my custom.
I e mailed a different customer services address to complain and explain how my wife took time off work to accept delivery and how much time and petrol had been wasted in sorting out their mistakes. I got an apology but no resolution so went straight to Argos and purchased a different machine. I will NEVER shop at Currys again. I don't know how they are staying in business.

Currys Details

About this company

Visit Currys electrical for a huge selection of washing machines, dishwashers, refrigeration, plasma and LCD tvs, laptops, PCs, games consoles, iPods, cameras, camcorders, sat nav, MP3 players and more

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