Being a cybercandy virgin, didn't really know what to expect. But I wasn't disappointed, emails and texts all the way from dispatch to delivery. I was told what time to expect delivery (handy as work nights) and even the driver's name. I ordered the mystery parcel, at first my heart sank as it looked a bit small and I thought it would be part protection packaging. But when Kevin the driver handled it over it weighed a ton! It was then whipped out of my hands by a rather eager 12yr old and opened. It was packed tight full of sweets and chocolate and not a packaging foam nugget in sight! Definitely worth the money, the only downside is the arguing on who is having what, I think the kitchen knife may get some use cutting things in half :0) I will definitely use this service again, and am hoping to pay a visit to the Covent garden shop next week when we go to London sightseeing
I ordered some cans and bottles, came in PERFECT condition, all nicely wrapped in bubble wrap (extra present ;) ), and the poptarts and chocolate bar came in perfect condition, except for the poptarts being snapped in half. But that didn't matter!!!
This company is brilliant, the website is simple and easy to use and it has a great layout and design. I can't wait until most of the Japanese sweets are in stock as I really want to try some sweets from there.
Going to order MORE THINGS!!
I recently received a package from them, which came in 3 days (after picking economy shipping which said up to 6!). All the items were very well packaged with absolutely no signs of damage. One item, however, was not the product that I ordered, it was an easy mistake as they appeared to have been involved in an accidental mix up. I emailed their enquiry service with the issue. I had a very quick reply stating that they would ship the correct product ASAP with no charge at all! And, even more amazingly, I enquired on a Friday, and the item arrived on the following Monday! Outstanding!
Katy McGi found this review useful
As a repeat buyer (and a visitor in the Brighton store,) I can safely say this is one of the best import stores out there! Although slightly pricey postage and packaging wise, it's definitely worth the money you pay. I recommend buying as much as you can afford in order to make up for it.
The mystery packages are one of the best things offered on the site, and I highly recommend trying one out, as you get so much for the amount you pay!
The service they offer is excellent and I cannot praise the stores/website enough!
Writing this review as a very happy repeat customer! Cybercandy stocks everything you can possibly imagine, so I can get my "fix" of candy from the US and Canada which I got addicted to while visiting and living there. Their best bargain EVER has got to be the Mystery Bargain Parcel, though; I ordered one of these yesterday and had it in my hands under 24 hours later - crammed full of stuff, most of which was actually still in date too. I don't know how they do it for the price, and I don't know how they squeeze all those goodies into that little box either! Very highly recommended!!
I have searched several online companies which offer American Candys and ship them to Italy, and found out only very few do.
CyberCandy is probably the one with the most products and offers great prices.
The shipping was very fast and there were no errors with my order.
The only concern is that the shipping price was quite expensive (£23) for a £115 order, but I advise to make a very big order so that the price is spread out.
Also for having ordered that much candy I expected a small gift, or some extra products.
But I was given what I had ordered very fast and in perfect shape, so cannot ask more.
Overall I'm very happy for having chosen this company and if you're looking for candy which you cannot buy in your country (I'm in Italy), it's probably the best solution!
I tell you what, these guys at Cybercandy.co.uk are absolutely fantastic when it comes to its online store. Items come super quick even when sent via Royal Mail!
I have had a few items which have been missing or sent incorrectly, however their turn around time is great, no issues they send out new items straight away cannot fault them what so ever.
Their customer service team are great via e-mail and their live online chat, very friendly however work professionally and efficiently this is a perfect A* example of how a business should be managed and how they deal with their customers.
This is the reason why I always purchase off these guys for the reasons above as well as their prices are great as well as the delivery options they offer good value for money.
I recommend Cybercandy to anyone, even new online buyers looking for American candy to purchase. You can pay via Paypal so if there were any issues (even though there are none at all! Cannot fault them) you'll have safeguard over your money.
Thanks a lot Cybercandy! :)
A truly professional service. Communication was second to none, i knew what was happening with my package at every step. The website is easy to use and is very well laid out, ordering was a breeze.
My order arrived very quickly and was packed to a very high standard, upon opening my order of delicious treats i was amazed to find some extra treats had been added to my order, not many companies provide such a high level of service these days.
Cybercandy will be getting more of my custom very soon.
Am delighted with my purchases from CyberCandy. I ordered them on Sunday around lunchtime and they were delivered to me by lunchtime Tuesday (all for 99p delivery). Received emails to let me know they had received my order and that the order had been dispatched. I will definately be ordering again :-)
cybercandy where grate they sent me text to let me no when my stuff was due to be delivered and even gave me the option to change the day to fit in with my plans. i found it fast and easy to find wot i wanted to and my dad loved it that much that i have decided to get his gifts wot ever the occasion from here. i am going to try and pop in to the store to at brum at some point just to have a look at all they have to offer :D
Excellent service received numerous txts and emails when my parcel was due out for dispatch ,could not fault cybercandy one bit kept there promise on the delivery time which can sometimes be touch and go with it being so close to xmas .Ordered mystery box for xmas present and box is packed full of different sweets and chocolates .Will definetley be shopping with cybercandy again.
I've shopped in Cybercandy from time to time whenever I've been in the mood for something sweet but different. I ordered a mystery box online for my boyfriend for Christmas. It arrived today and is filled with a great selection of things to choose from so it suits a wide range of tastes. Online they warned that all the products would be out of date but the ones in the box I have received are only out of date by a month or 2 at the most and, as it's all mainly sugar, that's nothing to worry about. I love Cybercandy and finding out about these mystery boxes and what a great deal they are has made me love them even more!!
CyberCandy have a good selection of Sodas and Candy imported from a wide variety of countries. The service is good and delivery is fast. I especially like the bundle boxes they do for you, I purchased a few mystery boxes which each came with a well picked variety of sweets. Would recommend them to anyone wishing to import candy!
ive been buying my twinkies from this company as i heard that twinkies is not coming back anymore due to liquidation company gone bust :( so i made sure i stocked up. the packaging is so cute from this company aswell excited every time i receive my order! This site is so helpful they have such a friendly email manner i cant say anything bad about this company its the best american food site in the uk! i love it and will be buying more goodies soon please give this site a go its such a brilliant site and fun to have a look around too. :D
I would recommend Cyber Candy to all my friends and anybody else!
The service was excellent, packaging is superb!
Delivered on time exactly when they say.
Communication about delivery was brilliant, receive texts to tell you when its coming.
All in all, a great company to buy from!
Find those soda's that exist only in shops off the beaten track around America, in one place in the united kingdom! Want more? Delivers fast and well packed to your door and sell a wide variety of candy items from around the globe.
Great website with a great range of not only american sweets but other countries too which was a nice surprise! Arrived quickly and well packaged - in a decent sized box so nothing was squashed. Will use again! Always something different to try.
First class allround service.There was one item missing from the order but after i notified Cybercandy the item was promptly dispatched.I never judge any one making a mistake but on how quickly the issue is rectified so for me i feel the service is first class.
I simply love this site :D ! all that Sweet Suggar !!!!!! mmmhhh :D
So the main site it self :b
The only reason why i dident give it 5 out of 5 stars is the shipping prices ...
Im buying for £4.93 and im paying £7.99 in shipping ... .
Thats way to mutch ...
Amazingly good Service, Price and Range!
I have never had any issues with the many times I have used CyberCandy Online or In-Store. Birmingham Staff are always friendly and the Range and cheap prices and postage Online is great!
The care and organisation each package ordered from the Online Store is amazing it's always neat and makes receiving the goodies even better!
The services they offer if any of your items become unavailable is great, it means your order can be exactly how you expect. If there is any problem, they are very quick at getting it sorted.
I have recommend CyberCandy to many of my friends and they all fell in love with it too!
Thanks so much CyberCandy for all the tastes and flavours you are making available to us from around the world!
we found products great but the use by dates were very very short and were for a surprise birthday goodie bag of treats and so we were very disappointed and had to give them before the birthday and this would put me off buying in the future :(
From their easy to use website to receiving my order, Cyber Candy are an absolute pleasure to shop with. They have an almost overwhelming array of goodies to choose from. The prices are pretty reasonable considering they're selling imported goods.
So I admit I'm a bit of a Japanophile, and I adore the (largely exclusive) range of Hello Kitty sweets this company do. However, during my various shops with Cybercandy I've also had the pleasure of A) giant Pocky B) Harry Potter Chocolate Frogs, C) Super cute (and bubblewrapped secure) packaging.
I've been to their Covent Garden store (before it relocated and after) and have always been impressed with the sheer range of things they do. Everything from Tootsie Rolls and Twinkies (which are, admittedly, unimpressive after Riesen Bars) to genuine Mountain Dew, and much more besides.
If you know an American candy fan, or even a Japanese candy fan, Cybercandy will have it in stock ready!
Cybercandy is truly awesome, as an online shop its upped its game so much since its website was redesigned. Its also worth visiting one of their shops if you get the opportunity, what an experience it is - "not just a sweet shop" should be their slogan! Also if you have any issues at all, they are really helpful, especially Lulu!
Many thanks, I think you're wonderful!
I bought my hubby some Canadian chocolate bars as a surprise........he loved them as when we go on holiday to canada ours always come back broken and a little bit melted so was wonderful to have them in perfect order, thanks Cybercandy you are awesome
This website was recommended to me by a friend when i was looking to put an American sweet hamper together, I was amazed at all the different products available and spent quite a few hours drooling, The delivery was fast and every item was perfect, a brilliant website will defo use again and again
I was looking around for Jelly Belly gifts for my other half (he's obsessed!) and I found Cybercandy with not only a really good range at a decent price, but best of all you can make your own 1kg mix bag with up to 5 different flavours! Needless to say somebody will be a very happy sugar-loaded lil bunny on Christmas day! My parcel was delivered a couple of days after ordering, it was well packaged and arrived safely. I'm very happy with my purchase and I have no hesitation in recommending them to anyone.
I love buying the mystery box from cyber candy! You get an array of sweets from different countries! Makes a really good present! They are out of date, but still taste the same! Who looks at the best by dates anyway :P
I've never had a problem with my orders. Fast dispatch. you can track your parcel too.
everyone says they are really quick at posting out your order (usually within a day). i placed an order nearly a week ago and still have recieved no confirmation email to say its been posted. and according to the website what i had was instock.
i mean how long does it take to ship out 3 items. just glad i didnt pay for next day delivery. bit annoyed as they have taken my money
When i ordered in the early hours of Monday morning i wasn't expecting my order to arrive around mid day Tuesday. Everything arrived in perfect condition, which is a huge plus when you order Cans of soda/pop/whatever you want to call them. The tracking service was also a huge plus even though it was only two days. i will certainly use CC again, especially as we approach Xmas.
I don't know how they did it but the delivery was un believably quick. Its was dispatched on Friday and arrived on Monday morning from England to Ireland, also the Twinkies and Fruit Loops are outstanding and the customer service is online frequently and great help to me.
To reply as a company, please log in to your business account.