My original order arrived promptly ad bang on schedule but unfortunately, no fault of Cybermarket, one if the units was damaged. I called the guys up and after one emailed image of the damaged item, within days a second unit was sent out to me without any hesitation. Brilliant service.
I purchased a pair of speaker drivers from Rob at Cybermarket. FEDEX were a pain to deal with and basically pushed me into corner to waive my rights as I work all day and no one was at home to sign for the speakers Anyway one of the speakers must have been run over by a fork lift or truck it was flat. Rob at Cybermarket replaced the speaker no questions asked. I would definitely recommend and use Cybermarket again.
Goods ordered on line a little slow in shipping but fine, then it went all wrong. Cybermarket use a courier service who do not give you time slots, so they tell you to stay in and don't send shipping pre advise. No tracking link to web site. When no goods arrived I emailed asking when I would get my goods, I was advised I had signed for them, at which point the ballon went up. The driver claimed he had delivered to another address same number, we never got to the bottom of the storey and after a lot of telephone calls and me tacking a picture of the from door he claimed he had delivered to the goods finally arrived two days latter. Looks like the driver never delivered the box as a carded sticker was on the box and the address he claimed to deliver to the occupiers are away on holiday, while the problems were all courier related my real issue is that I have no contract with the courier so my only recourse was Cybermarket who refused to ship replacement goods which is total breach of the credit card terms of sale as they just acted as possession of my money let them do what they liked. I would not use again unless no other option.
I found this company to give me great advice regarding the portable pa system I bought. They knew their stuff and I felt I could trust them. They were really helpful and my system arrived quickly and packaged very well. I would definitely recommend them. It's so nice to speak to someone at the end of the phone who is not just trying to part you with your cash, but is trying to advise you on the correct product. My pa system works well and I'm very happy with it
My order of a pair of background speakers arrived very quickly. well packaged and had obviously been carried with some care. On unpacking, they were in mint condition and exactly as described. Great way to shop. Can view the product, and spec, order on line, and, hey presto, it arrives. Hassle free. Thanks
Shipping my horn tweeter for the bass speaker cabinet took a few days, and delivery was not the fastest... all in all it took about a week to arrive. However, when I enquiried (by email), I got a reply straight away, without excuses, explaining when the tweeter had actually been posted. It then arrived a day later. I don't need a customer service that treats me as if I were their long lost friend, but then fail to address my questions (as I often get with other companies... ever tried to sort out a problem with Paypal? EBay? BT? then you know what I mean). I got a quick, concise and professional reply to my email. Perfect. Would definitely buy from them again.