I have had two bad experiences with this company. The first was when I purchased the system. It did come as described online. If you are buying a "pre-packaged" system, beware, they can substitute components without your approval and sometimes those components do not have the same functionality as those shown online.
Secondly, there support is awful. First when I tried to resolve the order error, which they never fixed, I had to purchase my own video card for $149. Then when the cooling system went out. Apparently the warranty is different from component to component. Cyberpower just doesn't care. I ended up dealing with the manufacturer of the cooling unit and they fixed the problem, not Cyberpower.
Last warning, if you have heart problems, be ready with your nitro. Both times I dealt with them over the phone I ended up with chest pain.
They do have a good product, just a lousy company.
10/10 Cyberpower PC is the best company i have ever dealt with . Very professional sales team that will give you real honest advise. I had a £500 budget and they built me a PC that runs 95% of my games at 55-60 fps on medium-high setting.
Built to the highest possible standards. When i opened the side to remove the transport packaging i couldn't believe how well they put it together ....not a stray wire in sight very professional build team .
If your going to buy a new PC buy it from cyberpower pc you will not regret it .
I've gotten 2 computers from Cyberpower. One was used bought on another website, and the other was just bought brand spankin' new from their website. It's very easy to configure your custom PC to how you want it, and if you configure the right model, it can be cheaper than building it yourself! The build quality is excellent, too. The components are very visible and nothing is obstructed, allowing for easy upgrading. I highly recommend going with this company for ANY new computer, not just gaming computers, as the great quality of Cyberpower vs. Dell or HP or Gateway is very noticeable. update: Just got the new computer, and it arrived a day early!