Definitely pleased with the service & quality of this company.
Unlike a lot of so called 'game spec' builders, these guys make it fairly optimal from the default config, then choosing your own parts/performance upgrades etc was really easy with information on all the various parts available.
They were very informative as to the status of the build too, from processing order to dispatched & they let you know exactly when it will arrive so your ready at the other end.
I definitely recommend these to anyone who wants a performance system, professionally built & at a reasonable price.
This is the second time ive brought a P.C from Cyberpower , both times great friendly service , they changed my RAM for a more stable Type , most other companies would just leave as blame my choice , Cyberpower care about there customers and the P.C they sell , what more could you want
I customised my Cyberpower PC from the "ULTRA AMD SILENT EDITION 8 CORE" increasing the memory to 16GB 2133MHz and twin raid 0 SSD. £1300 seemed fair and comparable to other specs seen from PC Specialist etc so I was quite pleased with what I ordered.
The PC arrived approximately 2 weeks after placing the order. I felt the packaging could of been better as it was a box within a larger box and there wasn't much packaging protecting the main pc. However there were foam packs inside the case to keep all the components in place. The assembled PC was pretty neat and tidy inside and out, so no complaints there.
Over the 5 days I've had it running, it has crashed twice. The second time it asked for a system restore and I lost all the software I installed on day 1 ( Norton 360 & Iolo System Mechanic, VLC player ) plus a load of downloaded TV. I've reinstalled minimal software Monday night and System Mechanic didn't reveal any issues, so here's hoping?
I've yet to contact customer service or tech support as hopefully I've resolved these issues now. So far my contact with them regarding ordering, delivery and system specification have been positive and so no criticisms there.
The system is quick, although Windows 8.1 is a nightmare to use and I'm pretty fluent in most windows OS. I'm still trying to find the system event viewer to find out why the PC crashed.
I'm not sure if I can add to this review in the long term.
I bought a custom assembly PC from them about a month ago. I ordered it to be assembled and delivered in one day. Reading some other reviews I was quite worried if they deliver it on time, especially after paying quite generous (in my opinion) fee for that. However, the order has been delivered on time and no issues so far.
I had a few questions after and have to admit that, as others mentioned, it is quite impossible to reach their support by phone.. but they do have very good online chat system, that responds quickly.
Good prices, good hardware, good service, just a bit slow on shipping.
I am very happy with my PC build. So far its performing and operates as expected. Runs all my games beautifully even BF4.
Delivery service was great. the delivery company were in constant contact telling me where the driver was and when to expect my delivery.
I would of liked a little more communication from cyberpower. a few times during the 2 week wait I started to think I had made a mistake as I had no idea if they had started my build, or anything. Even checking the order status screen they only provided one update, a date they added for build passed, 2 days before delivery.
Otherwise I am very happy.
I used to build my own PCs but don't have the time these days. Needing a new PC recently I decided to look to one of the small independent builders and was recommended these guys by a friend. I 'specced' a system online but then had some questions and contacted presales customer support via live chat. I was well looked after and well advised. The PC was built and delivered within two days. It's build quality is excellent and it is blazing fast. I'm delighted. One small gripe I have is that the fan is a bit loud but I am sure that I could have upgraded it had I thought about it. All in all one word: Excellent.
From the second i went on the website to the second my PC came, it was smooth and easy and CHEAP! you cant get better for value and the customization for your PC is great! Want to add a little? Just click what you fancy! I was very worried about buying from a shop online with so much cost but these guys proved how to do it properly, if you like me and worry reading this should put your mind at easy because the moment you send in the cost (may i add it will be great value) you feel safe and secure the whole way. My PC is running like a dream and is a beast! I am a very very happy customer and i look forward to my next purchase with these great people
As of writing this its been exactly 4 weeks since i placed my order and so far i have very little to show for it.
My first PC arrived 2 weeks ago, but due to improper packing the motherboard had snapped, so i had to send it back.
A week later its replacement arrived and it too was damaged. Because they use the box that the case originally came in, its not designed to carry the weight of a full PC. Additional tape had not been used to on the bottom of the box, so the weight of the PC was just too much, and it fell through the bottom of the box whilst being handled by the couriers, and smashed to pieces on the floor. DPD even use thier own tape to seal it up and didn't say anything to anyone about it. The computer itself actually worked perfectly fine, but the case was ruined. All the side panels were loose in the box when i opened it, and no longer attached to the case.
So that got sent back about a week ago and i am still waiting for my second replacement.
I did actually get to spend 1 evening using the PC, and i have to admit, it was amazing. Cyberpower do make an exceptionally good PC, and the prices are reasonable too, that i cannot deny. But if you want a PC quickly it's maybe not the best option. It would honestly have been quicker for me to build my own..
But if you want to take the chance that it doesnt get "damaged by the couriers" Cyberpower definitely produce amazing PC's..... eventually.
Ordered my first gaming PC from cyberpower.co.uk and it arrived 9 days later with standard delivery. Everything is how i ordered it to be; good quality, well built and fantastic performance. Overall awesome service and thank you Cyberpower
Good choice of parts and also very customisable. Shipping service is also excellent and it is next day delivery. Great value for money also considering you get two free games with certain graphics cards. Would consider buying another computer from here in the future.
Reasonably priced system, not as quiet as I'd hoped despite going for all quiet options offered (with a 4670K processor that doesn't want to Overclock to more than 4.3) but could be bettered by coming with updated drivers and Win 7 SP1 added.
so easy to order. Pick what you want and click and pay.
The selection to chose from is so fantastic and its great to see what your system is going to be at the end
The build is of high quality and done a fantastic job putting it all together
1/010 from me
I bought the pc I wanted at the right price for me. With no problems through assembly and helpful staff when checking on the status of my order. The one issue I had with the the pc upon delivery was quickly resolved in 1 phone call. Overall a great pc with great service.
The Laptop was delivered on time just as scheduled. The quality of the hardware is mediocre, DVD drive feels like it's going to fall off constantly, screen wobbles a bit and the keyboard refuses to register key presses some times. But then again, for £643 this isn't bad, you get what you paid for after all.
I have used this type of company twice before, first time was ok, second time the computer blew up after 4 days (literally!).
This company just made the whole thing smooth, from financing to ordering, people phoned when they said they would, the order status was updated at every stage, other companies claim to do this but don't!
Computer arrived, very well packed, & on installing my own HDD's you can see it's been well put together.
I bought a very high spec PC on a 2 year finance deal, when it's paid, I'm definately going back for my next PC!!
They are helpful, answer your questions talk through your spec with u and advise you on things you don't need. This was my 2nd computer from them and once again they provided excellent service and it will be where i get next one from
I have had a few builds done over the years and tried different companies each time, but should have opted for CyberPower since day one. Excellent, friendly customer service and tidy, robust and elegant build. Budget was limited (£450) but managed to get a gaming rig that can handle all modern games at highest settings (The price did not include a graphics card). If you are looking for a quality build at a competitive price, with good customer service and reliable delivery times, then I think you would be hard pushed to beat these guys. Thankyou CyberPower, will definitely stick with you from now on.
I got my PC a couple of weeks back with the very friendly and helpful aid of Alan. My previous PC had blown the night before so Alan did his utmost to help me get my order in on time on Friday morning ready to be delivered down south (Essex) by Saturday morning.
He kept me informed throughout of issues that arose during OS installation.
The PC arrived early on Saturday morning and i did have to spend a bit of time installing my own hard drives and graphics card. Whilst they tied the cables in order to maximize airflow within the PC, it did make it a tiny bit tricky to add my additional hard drives in there and close the case back up again.
I may well have to purchase another PC in the not too distant future and based on my experience with Alan I will definitely be coming back here to buy another one.
I contacted cyberpowerstation as they were local but when I spoke to them they gave me good advice on what would be best for the pc that my son wanted and built one to the budget I had.The communication was great and delivery was prompt.As this is a xmas present I haven`t set the pc up but they have a tech line which I`ll prop going to use!
This was a purchase on behalf of my son and once he had done the tricky part of building the PC on the site, the rest was easy. Great support and delivered on time.
If you are looking for an ultimate gaming machine then look no further (or so my son tells me!)
Easy order process even did some live chat first to get a free batman game as incentive to purchase .
Spec'd laptop to what I wanted not needed - you always want better! I7 ssd drive were my main requirements.
About a week to build and postage next day.
I bought my first computer from Cyber power in March 2011. Having looked at the spec I wanted (I work from home), unless I bought a full gaming PC for almost twice the price "off-the-shelf", I decided to look around. Having found Cyberpowersystem, I found it easy and simple to configure my PC with the "customise your PC" option. Delivery was quick & I used the Finance Option to pay over 3 years. Now, in November 2013, I have upgraded using the same personal customisation for my requirements - and found that the price is more than reasonable compared to a similar product "off-the-shelf". On delivery, I had a slight problem with one of the component parts, but on phoning the Help Desk, a new part was sent out within 24 hours without any quibble - and the courier "swapped" out the parts without any hassle. I'd recommend Cyberpowersystem to anyone who wants to have a bespoke system (or indeed a ready-made gaming computer)!!
I chose Cyberpower after several positive reviews in widely available magazines. Although the exact reviewed specs are rarely available by the time you try to order one, there are a good range of standard builds from which to begin customising your desired combination of components.
Cyberpower built and delivered my new PC in only two weeks. The machine has matched everything I hoped of it and I would wholeheartedly recommend Cyberpower as the supplier of a bespoke build PC.
The laptop purchased had replaced memory of a different make, though similar spec. Most male customer service / salesmen on the phone were fairly aggressive and almost made me feel like ringing them for information on my order status was a problem for them, female advosors were very kind and softly spoken, made the process of calling more friendly and a nicer all round experience. Overall service 4/5
My son bought a new gaming system from Cyberpowersystem on the recommendation of a friend, having save up his hard earned cash for months. He has been truly impressed by the quality of the build and the efficiency and courtesy of Cyberpowersystem . To say that he is overjoyed with his new machine would be a slight understatement. We will certainly be buying from Cyberpowersystem in the future. Keep up the good work.
Highly impressive build and good packaging, customer support does not always seem to be on the ready though for such expensive systems. The order status page could be better. Phone support ranged at an average of 4 out of 5 stars for me.
I was a little concerned from reading certain reviews regarding Cyberpowere's customer service approach. However, throughout my ordering process, the company provided regular feedback and support thus ensuring a smooth purchasing experience.
I am thoroughly delighted with my pc and hope that Cyberpower maintain such a helpful and supportive approach should I ever need to avail myself of the extended warranty that I have purchased.
Computer still in box as we paid for engineer to install. Took delivery on the Saturday. On the following Wednesday had heard nothing about engineer. Telephoned, only to be told an engineer had not been booked, so I would have waited and waited. Engineer due this Wednesday. Also disappointed to get this e-mail requesting my opinion. You have the records. You should know that the computer is still waiting to be installed. You advertise as being technoligcally advanced however, the most basic component "Communication" does not appear to be on that list! Time will tell.
Firstly the good:
The price is very reasonable - This was the place where I could get quality parts for a good price.
The website was very well done - Other sites were nowhere near as good as this one. You are able to logically select parts and then find out more about that part all from one place. They even make a subtotal of all the parts and then work out how much power you will need.
Now the bad:
The company which does their financing, for 12 month interest free payment, take a while to get the agreement sorted.
Either cyberpcsystems or the financing company Hitachi have sold my details. Since completing my purchase I have been getting PPI emails and emails about being able to get a new credit card. I will find out soon which party it is who has sold my details on but I always make sure that all the options for 3rd party are always selected to no, so someone has gone against my wishes.
All in all my experience has not been bad. I will know more when I actually receive my pc. The bad point about selling on my details could be either company so I need to do some calling before I know which has sold the information, but the good points out weight the bad points in my opinion and I would recommend to a friend or family in heart beat.
Excellent service, the website was easy to use and the delivered product was as expected. I can't believe how quiet it runs would recommend Cyberpower to any one considering a new gaming PC. Really happy.
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