I used Cyberpower for my recent PC build - the site was easy to use and let you save builds as I considered different parts over a pretty long period of time. The service once purchased was great and they were clear about when it was going to be delivered. The only downside was the actual purchasing process which I found a little complicated. Overall though - great service.
A quality service and product. Backed by an extensive knowledge base. When an incorrect selection in the configure process was made by myself, i was contacted and an alternative selection agreed. The machine was delivered to my door in just over a week. It was well packaged and set up took just a few minutes. No problems at all.
My son is very happy with his new system, it is very, very fast.
Cyberpower made buying a high end gaming pc to suit my needs a joy. I initially called up to discuss spec as having built a pc 5 or so years ago I was completely out of the loop tech wise. Esra helped me with my spec, giving me a few systems to choose from without being pushy. The website is fantastic to use as you can make changes to systems made by the cyberpower team specifically for you.
The pc arrived a day early all boxed properly. The inside of the pc is very neat - the cable tidying is extremely professional to maximise air flow.
I've had the system for a couple of weeks now and there have been no issues what so ever. It runs like a beaut! I will certainly use cyberpower again.
The PC was built to our own specification, and delivered safely and on time as agreed. When I contacted Cyberpower they were helpful and friendly. They even offered a discount if we were ordering that day - a very nice gesture
First 2 laptops received had dead pixels, the team offered me an upgrade to a better laptop, had to pay extra but got 10% discount for my troubles so was worth it in the end, so far the new laptop hasn't presented any issues and the team were more than helpful and apologetic. I just wished it had been right the first or second time.
I spent a long time looking at places for a custom built gaming machine - mine had quickly gone down the pan, and I needed a quick turnaround time as the machine is predominantly used for business. After loads of contemplation I devised a specification I wanted - now it was time to find my desired manufacturer. I read through tonnes of reviews and found Cyberpower to be the most trustworthy - they very quickly got in touch with me about my spec, and came to a great deal and agreement, including an impressively fast turnaround time.
Once arrived, it was well packaged with everything needed to set-up. No harm had come to the internal cards and it runs like a dream! Couldn't recommend more!
When I spoke with people before and after delivery, they were helpful and courteous. They provided clear information over the phone. When purchasing my knew PC, they made sure it was a genuine purchase before progressing the order (my delivery address and billing address were different). I have been satisfied with the service received from CyberPowerPC.
I bought an expensive SLI based PC through CyberPower after a recommendation from a friend at work. The PC arrived in good time, with great communication from CyberPower, and it was build to a decent standard.
All the components were good quality, with only one snag from my side that was dealt with quickly and with them going out of their way to resolve the issue. All queries to technical and after-sales team after I got the PC were responded to very quickly.
Knocked off one star only for the courier they use (DPD) who have a well deserved (it seems) reputation for rough handling of PCs and might roll them or leave them upside down etc on delivery. This only reflects on Cyberpower in so much as it has been mentioned on TrustPilot before, but remains the case in my experience.
Not much to say here, was looking for a gaming laptop and heard great things about cyberpower pc. After much consideration I decided to take a leap of faith and order a gaming laptop from them and I'm glad I did. Item was ordered with an expected ship date of 22/03/14 but the item was actually shipped on the 18/03/14 and came the next day with full tracking services via DPD. It arrived well packaged and all the additional accessories were there. System is running flawless at the moment and infinitely better than any other computer in my house.
I was very impressed with the customer service and the product itself from cyber power. It took around 2 weeks from purchase to delivery and I was kept informed every step of the way with the order status checker they have. I even posted on the forum for an eta on delivery before the laptop had even been assembled and they gave me a date in which indeed I did get the laptop on. The laptop is perfect and just what I wanted.
I would recommend this company and definitely use again.
If you would want to order a system from outside the UK, you should start on time as it took with me about 1 month to recieve the system. Sometimes you think something went wrong because there is few information about the progress of the order, but all will be OK. The system itself was very good and as expected, at this no remarks.
overall very good product and good sales and service. delivered promptly and on time. I would use them again although I may get a better casing next time although it is sturdy I would prefer a little more stylish case with less sharp edges. but no complaints and I would recommend friends and family using cyberpower.
Cyberpower prices are very competitive and our new PC works like a charm and is super quiet thanks to the effective cooling system. When a fault was discovered during assembly they upgraded our part free of charge.
4 stars instead of 5 for a few reasons: Information regarding delivery and order status is a bit lacking. Was shipped out a couple days after estimated ship date when buying. No one seems to answer the phone but service via email was good. The PC arrived with no screws to attach the side panel on the case but Cyberpower promptly sent out a pack full of screws. Had an initial problem with the Windows key but tech support helped us out quickly.
In general the hiccups above wouldn't bother us but our old PC had packed in and it's required for work so we were desperate! Would definitely recommend ordering from Cyberpower if you are able/willing to wait a couple weeks to receive it.
I got my first gaming PC, they were very helpful with sorting the spec, and then the product arrived on the expected day (good courier svcs) and was truly excellent, great price too.... Overall great experience.
Customer service is great, I was kept upto date at all times with my order and advised when it should be ready. I received a call on that date to say it was ready and that it was being sent out. Arrived with me the following day as promised. This is the second time I have used this Company and would not consider going elsewhere in the future.