Cycles UK reviews

Cycles UK reviews

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Review by confirmed purchaser

Great Service.

CyclesUK were brilliant. They kept me well informed about the progress of my order, which was dispatched and delivered very swiftly.
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Review by confirmed purchaser

Their mistake

Ordered a bottle cage with cycle uk but they sent me the wrong one. It was the wrong colour and last seasons version. The worst thing it was a cheaper cage and even had the price tag still on it. To be fair they did refund me the difference after I contacted them. As I was desperate for the cage for the weekend I didn't have time to send it back and now I'm stuck with a cage that does not match my bike.
Cycles UK

Reply from Cycles UK

Hello Paul,

We are disappointed to hear that you are still unhappy with our service. An unfortunate error occurred where the previous years model of same red bottle cage was despatched. Once you contact us and the error was noticed we offered without quibble to sell the item to you at cost price discounting the item by more than 50% or refund you in full if returned.

Kind regards

Cycles UK
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Review by confirmed purchaser

First class service

Best price around + quick and easy ordering + super fast delivery = one very happy son!
Cycles UK

Reply from Cycles UK

Hi Jess,

Thank you for your valued comments.

We hope you shop with us again soon

Kind Regards

Cycles UK
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Review by confirmed purchaser

Got there in the end

I ordered a couple of undershirts and a short sleeved top. There was quite a delay but a pleasant email apologising for the delay then the good arrived within three days.

Gotta say- if it wasn't for the EXCELLENT service I always get from Siraz and the team at Cycles UK Watford team- I may have decided to go elsewhere, but I'll stay a customer for that- if nothing else.
Cycles UK

Reply from Cycles UK

Hi Lee,

Apologies for the minor delay with your order. Thank you for your comments.

Kind regards

Cycles UK
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Review by confirmed purchaser

Great!

Nice quick service!
Cycles UK

Reply from Cycles UK

Hi,

Thanks for taking the time to comment.

Regards

Cycles UK
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Review by confirmed purchaser

fast excellent service

Delivered in record time my lovely bicycle just as I had seen it in store in norwich. It is lovely to ride and I cant wait to use it every day.
Cycles UK

Reply from Cycles UK

Hello Stephanie,

Thank you for for your comments. We hope you enjoy your new bike.

Thanks

Cycles UK
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Review by confirmed purchaser

Excellent service

I received excellent, friendly and helpful customer service from Adam and the team in the Canterbury store, leading to the purchase of a bike and several accessories. I'm very happy with my bike and would recommend Cycles UK to anyone.
Cycles UK

Reply from Cycles UK

Hi Robert,

Glad to hear about your good experience with us, thank you for your comments. We hope you enjoy your new bike.

Thanks

Cycles UK
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Review by confirmed purchaser

When oh when will it come?

I ordered a front light from Cycles UK two weeks ago and today got an e-mail to say it will be dispatched and will reach me in up to a week. Not so impressive in 2014.

It looks like poor organisation. Still they weren't so slow when it came to taking the money.
Cycles UK

Reply from Cycles UK

Hello Maurice,

Thank you for your comments. We are always looking to improve how fast we dispatch our goods, unfortunately it does become harder with limited stock sale items that need to be returned from one of our stores before being dispatched. Your order was sent out via Royal Mail and although we have to give a guide time scale of 2-4 working days generally it is much shorter than this.

Thanks

Cycles UK
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Highly recommended..Thank you.

My brake pads needed replacing as I had a piston fault on rear disk brakes....I visited Cycles UK Norwich....dealing with Steve in the workshop from start to finish. The service received was faultless..Steve was very knowledgeable and professional. My bike was repaired quickly and correctly....great work and Steve is a real asset to your business. Thank you. James G.
Cycles UK

Reply from Cycles UK

Hi James,

Thank you for your feeedback, i will ensure that your review gets passed onto the Norwich Store and to Steve in particular.

Cycles UK are always looking for ways to improve our service, its great to hear that you are pleased with the service that you received form Norwich

If you have any problems or any questions, please do not hesitate to contact us.

Once again thank you for taking the time to write to us.

Stuart: Cycles UK Webteam
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great Value

I was looking for a specific bike and had not used cycles UK before, because of their January sale got my bike 20% cheaper than else where. Also included was a bike fit the staff at the Maidstone store were 1st class even sorting my additional wheels that i had purchased. Will give them my business again. Kept up to date with my order via email and goods arrived on time and quickly put together.
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Superb Service

I bought my bike and accessories [lock, bottle holder, water bottle] for my Cycle to Work scheme at the beginning of August. Right from the start I was put in touch with a chap called George who phoned me up straight away to discuss my order and whether I was happy before proceeding. He also kept me up to date with how things were progressing with my order too.

Sadly due to an administration error my bike didn't arrive on the specified date however, when I phoned up George was very apologetic and explained fully what had happened. I've also been kept up to date with the delivery of my water bottle and unfortunately the bottle I chose wasn't likely to be coming in any time soon due to issues with the suppliers. I was able to chose another and this has subsequently been delivered.

As a way of an apology for my bike not being delivered on time,I also received a £30 voucher which was totally unexpected and very much appreciated. I have since put this to good use on a cycling shirt, gloves and a new saddle, all of which were delivered on time and in great condition.

I really cannot thank Cycles UK enough for everything they've done, especially George Robertson who made himself available directly for any issues I'd got and for sorting out all of my orders. I have highly recommend Cycles UK to both friends and family for future cycling orders.
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Product never arrived-READ BEFORE ORDERING

Ordered from Cycles UK, paid for 24 hour delivery, didn't turn up when chased, I was promised it would come the following day. Despite waiting at home for 2 days it never turned up, now have to wait for a refund because I was charged for a product which never arrived - they weren't even able to tell me when it would arrive. I'll be going back to using [external reference removed], [external reference removed] or [external reference removed] from now on. Shocking service. DO NOT USE! No compensation offered as good will and manager couldn't be bothered to call me! DO NOT USE!
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Review by confirmed purchaser

excellent

having purchased a new saddle, they couldn't be more helpful - sent the item on special delivery to arrive in time for a 400 mile ride to wales. perfect customer care
Cycles UK

Reply from Cycles UK

Hi Laura,

We are always looking to improve our service so we appreciate the feedback, great to hear you were pleased with the service.

If you ever have any questions please don't hesitate to contact us!

Cycles UK Website Team
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Review by confirmed purchaser

Poor service, goods received faulty, now have to go to shop to try correct

I had phoned Canterbury branch twice to order a helmet, on both times i was not called back when i was told that they would after checking. I then placed an order on-line. Courier delivery was delayed as when first expected they reported service failure, eventually received. Helmet appears to have a fault as inner helmet section is dropped at the front on one side. On contacting head office, i now have to go to the incompetent store in Canterbury, who couldn't bother to call me back to get an order to see if they can fix it which is an inconvenience and cost in fuel as is 35 minutes from my home. So first impression is very poor.
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Review by confirmed purchaser

The right product, delivered on time

I odered this new saddle for my wife – it arrived promptly in perfect condition and she's very happy with the improvement to her bike. Exactly the quality or product and service I'd hope for.
Cycles UK

Reply from Cycles UK

Hi David,

Great feedback thank you. Please shop with us again soon!

Cycles UK Website Team
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Review by confirmed purchaser

Well chuffed with the service, highly recomended

I ordered my specialized allezz through the website and have no complaints, From the order to the delivery went like clockwork. The staff in the shop also are very friendly and helpfull. will be using cycles uk again and again!
Cycles UK

Reply from Cycles UK

Hi Darren,

Thank you for your feedback. We are pleased to hear you were happy with the service in store and online. Hope your enjoying your Allez road bike!

Cycles UK Website Team
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Review by confirmed purchaser

Fantastic Customer Service!

Ordered from these guys and the foska jersey they sent to me had a hole in it :(.
Called them and within 2 days, i had a new jersey and a refund for the p&p.
Absolutely fantastic customer service over the phone and email and it's refreshing to do business with a company online that makes you want to shop with them again - they were also cheaper than other foska stockists and threw in a free bottle.. awesome!
I am directing all cycling buddies to shop via cyclesuk :)
One very happy customer!
Cycles UK

Reply from Cycles UK

Hi Emma,

Great feedback thank you. Pleased to hear we were able to rectify the initial problem. Come back soon!

Cycles UK Website Team
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Review by confirmed purchaser

Cmpetitive, flexable and very helpful

Very quick to respond to questions, allways there on the end of the phone, excellent product and no problems.
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Ticked all the boxes

Ordering the item on line was very easy.

I was updated when it was despatched. It arrived the day after being sent. All present and correct.

A very easy and smooth transaction.

No complaints at all.
Cycles UK

Reply from Cycles UK

Hi Clive,

Great feedback thank you. Please shop with us again soon.

Cycles UK Website Team
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Review by confirmed purchaser

first rate customer service,no complaints.

...after me accidently ordering online the wrong size of mtb shoe,a quick email to the good folks there and they were on it..."refund sir?" rare u get shops offering ur cash back! But just a swift swappage later and everyones happy.
Can't fault 'em.
Cycles UK

Reply from Cycles UK

Hi Andy,

Thank you for taking the time to leave some feedback, really pleased to hear we were able to get the correct size out to you so quick.

Please shop with us again soon.

Cycles UK Website Team

Cyclesuk Details

About this company

We have 14 bike shops covering Essex, Kent, London, Watford and Norwich stocking Mountain Bikes, BMX, Childrens Bikes, Hybrids and Road Bikes from the likes of Specialized, Marin, Cube, Cannondale, Whyte, Wilier, Dawes, Raleigh and Wethepeople. We also have a great range of deals and exclusive offers online.

Visit Cycles UK

Contact information

Write to: info@cyclesuk.com
Call us on: 01268 745556
We live here: United Kingdom

Category

Cycles UK is ranked 31 out of 46 in the category

Cycles UK is ranked 24 out of 25 in the category Bike Accessories

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