Ordered a load of components that were all in stock. Added a recommended bundle which included some cable ties. Cable ties were out of stock.
Got two CPU's the next day, nothing else.
Emailed customer service 3 times. No response.
Rang customer service, no reply.
Eventually got through in the afternoon of the second day and promised that my components would be delivered the next day.
Next day, no delivery. Same trouble getting through to customer services on email or phone. Eventually got through and they removed the cable ties that weren't in stock and promised a Monday delivery as they had missed the Saturday delivery by this stage.
Monday - no delivery. Same trouble getting through to customer services. Eventually get through and whilst we'd been waiting for stock of cable ties, the memory ordered had gone out of stock, despite it showing in stock on the website.
Cancelled the order after 45 minutes on the phone.
Dabs used to be good, what happened! Worst service I've ever received.
ordered adobe suite for PC and they sent me the mac version it took just over a week to arrive so very very slow delivery and I did not receive a confirmation email of any sort to tell me my payment had been taken or my order has been processed, I have then asked for them to exchange it for me as they have given me the wrong item on there behalf. I rang customer services and they were very rude to me over the phone they were shouting a lot,
Ordered a networking cable over two weeks ago, website promised plenty of stock available. Despite a previous call querying the delay where I was told stock would be arriving the next day and it would be immediately dispatched and i would receive a dispatch note about it, I have heard nothing 4 days on from then.
Pretty rubbish experience and not going to use dabs again. This company is clearly not honest about stock levels in order to persuade customers to order, and then they don't even have the decency to inform you of a delay once you have placed an order. You'll have to ring them up yourself after weeks of wondering what happened.
Great prices to start with, bought most of my pc parts from there. Delivery was brillliant was at my house within 3 days, this was with standard delivery. Parts were undamaged and well incased in a box. Cannot comment on customer support as they were not needed.
Only 90% would use again??? 1 in 10 deals are not happy with the service you provide, that is a lot of unhappy customers. Well now after trading with you for around 15 years I find hat I will not trade with you again after the deplorable attitude you have when returning a faulty motherboard. You failed to check the fault and rejected the return by finding some bent pins on the CPU socket. What a cheapskate way of dealing with a return.
Returned to Dabs the supplier who carried out a visual inspection. They found that several pins on the CPU mounting socket bent/twisted and rejected the complaint and sent the duff motherboard back to me.
I have no idea whether the pins were bent before I installed the CPU or whether I damaged it removing the CPU and trying to fit the plastic cover or whether it happened sending it back or even they damaged it.
The reason for sending it back was 6 USB sockets did not work. They have not checked this problem, they have failed to justify the rejection because they have not checked it.
Annoyed and unhappy,
Used them back in the day, for a good few things, but recently they seem to have gone terrible!
Ordered an ethernet cable on a Friday, stated they had 50 in stock. The following Wednesday, still hadn't received it. I then phoned customers service, only to be told were awaiting shipment of those cables, might be today, might be tomorrow, but when we get them, we will send yours out.
I went on the website, cancelled immediately and ordered with amazon and had the cable the following day!
So either dabs were lying about stock levels in order to get people to still place orders, OR..... I had placed my order and 50 other people had quickly gotten orders on that item placed before me.
I think I know which one it was.
I will never use them again, so much easier just to stick to amazon, hassle free start to finish!
I bought a case on there, it was cheaper than most sites and I thought I'd bag a bargain. Ordered it on Saturday, arrived on the following Tuesday by UPS delivery.
only slight problem is I got the dispatch notice before the confirmation notice, could be a small problem with the mailing system.
I'm quite happy with their service.
Dabs was one of the few online retailer who really excelled in terms of return and refund processing something similar and comparable to the excellent Amazon. But after my recent experience with them (order number: SO03735728) I have to say that their service has gone down to a level that no one should bother to buy anything from them and that applies to me as well. And this will not change unless customers like me don't get their money back for the goods which had to be returned at own cost which were sold on the strength of false reviews and constant fluctuating prices. I sincerely hope that management of Dabs reads these review and do some damage control otherwise like many online retailer Dabs will go down the memory lane very soon.
Most of the time its smooth. You order, you pay, you get the goods a few days later.
My last two experiences however had issues and the eticket system is a) slow to respond b) they often don't reply in context to your query as if they'd actually read it and c) customer services seem unable to actually do anything to turn an unhappy customer into a happy one.
I don't know whether I've just been unlucky but it's been clear that 2 of the items I've received in 2 separate orders had been opened, presumably in the warehouse.
I ordered next day delivery http://s8.postimg.org/a50ywmnut/dabbs.jpg as you can see here I took a pic because i read the reviews here and was put off , but they had best price so i thought ok ill try them
Anyway never arrived because they didnt send it as next day delivery they just sent it as first class
So it arrived the next day after me spending all day emailing them and waiting for my delivery
I opened the outer box and to my dismay the GFX card i ordered was just taped inside the box
no bubble wrap nothing I mean its sensitive equipment FFS luckily it still worked
Well needless to say I wont use them again .. oh yeah and the email they finally sent me had spelling mistakes and was not even relevant to my questions , They offered me a refund for delivery which they never charged me lol
Anyway if you don't mind when it arrives and the product is not fragile be my guest ;)
I ordered a hard drive online which was supposedly in stock.
The postage was first class recorded so as I ordered on a tuesday I expected it by friday.
On the following monday, 6 days after ordering I receiceved an email telling me it had just been dispatched!
I've still not receieved it now, 8 days later and an email of complaint I sent to them was replied to with a bog standard message stating that they take all complaints seriously and appreciate my feedback, blah blah.
Absolutely useless service and I wil not use again. There are plenty of competitors out there and companies that perform like this are not going to survive very long as internet shopping continues to grow.
I did Buy it Now for two drives on DABS's eBay store. I payed and within minutes found them cheaper on eBuyer (with free 24hr shipping). I messaged DABs via eBay to ask as to whether they would refund the difference, or..... since I saw on their Web Site that they do not price match?, to agree to cancelling the transaction and I would buy from eBuyer instead.
My messages went ignored and the next working day I got a message to say items were shipped. I messaged DAB's again, this time stating that I would have no option but to leave Negative feedback if they do not respond to my messages, at which point I received a flurry of replies to my earlier messages. They now suggest I refuse delivery with Royal Mail (hang on one minute.... The auction says "courier"??)... and the drives will be returned to them.... Only to then have to fight them for my refund??? I don't think so!!
I will take it on the chin this time but I WILL NOT BUY FROM DABS AGAIN!!!
They are not the cheapest around anyway and I recommend you always spend a few minutes shopping around a little. I found eBuyer cheaper than DABs for the drives I bought and they also offer 24hr free shipping on them too.
I also notice that eBuyer seem to reply to every review posted about their company on Trustpilot..... Something clearly DABs do not do.
Also, please bear in mind that people are more likely to review if they have had a bad experience and wish to tell people about it. This probably accounts for the lower scoring in general for both DABs and also other companies on here. It shouldn't be taken on face value..... and to be honest.... I would try any company 'once' regardless of previous reviews (good or bad)!
Khurom Kiyani found this review useful
I've ordered about 1200 euro worth of Items from Dabs over the past year.
All of the parts were extremely cheap in comparison to other retailers and all of my parts were delivered quickly and in perfect condition.
The only time I have ever had to deal with their support was when I stupidly forgot to add a free USB to my cart. I must say, their support is excellent. My emails were answered quickly and my issue (if that's what you'd call it...I call it stupidity) was fixed without any problems!
Dabs also have great deals and coupons every few weeks. They really saved me a whole lot of money.
My family have used Dabs on numerous occasions before and each of them have been extremely happy with their products too.
So thank you Dabs, myself and my family will be using you for years to come!
Ordered a power supply some memory and a PC case from them. All items were in stock at the time of placing my order, only to find out a day later that the memory was out of stock and the order would be delayed, the following day I checked their stock levels, to find that they had 90, of the item in stock, so I contacted them about this and was told that the item was out of stock and I would have to wait a further 7 day to receive the order. I don't like being lied to.
Their customer support is absolutely appalling I contacted them via email on on the phone to ask them some questions regarding the order before I placed it, only to be told that they cannot give any product advice, and I had to order the products to see if they are suitable, if not pay and go through the hassle of returning them.
Definitely NOT a company I would ever use again and certainly NOT recommend to anyone!!
I saw several bad reviews for DABS on here and can say i have spent £1000's with them without an issue. I always visit DABS and Ebuyer first for any kit. Price is always one of the lowest and delivery very quick. The only issue i've had concerns their website is sometimes out of date - offering items that are out of stock. This only becomes apparent when you try to pay and it then tells you it is unavailable - a bit frustrating. Why let you place in basket if it is unavailable?
I ordered adobe suite for PC and they sent me the mac version it took just over a week to arrive so very very slow delivery and I did not receive a confirmation email of any sort to tell me my payment had been taken or my order has been processed, I have then asked for them to exchange it for me as they have given me the wrong item on there behalf. I rang customer services and they were very rude to me over the phone they were shouting a lot, they then put me on hold and I could hear children in the background still hence they are not a very well run company, when they picked back up I was told I'm not aloud a exchange even though the product is still fully boxed and unopened I'm very annoyed about this as the product has cost me around £1,300, I have now contacted trading standards to see if there is anything they can do to help me get a exchange or even a refund I am not happy at all.
The price is low, at the mean while, their service is at the same standard as their price, what's more, I bought a mouse from there, and received a damaged one at first, then after insulting, I received the replacement almost 10 days later(with a post cost of £7), after using for a month, the mouse's faulty again, Then I asked for a full refund, which goes pretty tough as they promised a refund but sent me another replacement, I phoned them angrily for the full refund or a full accusation, finally I got my money back through ebay, but that would take another 3 days to transfer!! I spent £10 in total on delivery, they promised to cover these cost but I really doubt that.
Ordered online where delivery was initially given as '1-3 days', which turned into '1-3 days after processing' after completing order. 4 days later I was told my order had been dispatched. When it had not arrived 4 days after this I contacted Dabs to find out what was happening, was told it was coming directly from their supplier, they would contact the supplier but it would take 48 hours to get a response. 5 days later, after more emails and phone calls, I was advised that they were unable to supply my order as it had been discontinued. I was left feeling that I I hadn't pestered them I would still be sitting here waiting for something to arrive.
Just to rub salt into the wound, during this time I received an email from Dabs asking me to review my purchase!!
Scott He found this review useful
I ordered two products from dabs.com after 4 days I had received no despatch email and the paypal payment was pending so i contacted dabs via email they responded the next day saying the items werre out of stock. would have been nice for them to have told me that in the beginning but o well i asked them to cancel my order as the items were needed urgently. i received no contact for a couple days at which point i received a despatch email. i then received the items today( 4 days after despatch email) so i called dabs and asked what was going on and the customer service agent was rather rude and said that I did not cancel the order until after the items were despatched even though I sent the mail more than 24 hours before i received the despatch email. this is now going to cost me more money to return the items as the accept no responsibility for sending the items after i cancelled the order. Would not recommend Dabs.com at all
Scott He found this review useful
I have used DABS on countless occasions for little things right up to a Samsung TV and never had any issues with service, deliveries, poor pricing blah blah.
The Samsung TV had a fault on delivery, contacted DABS, the TV was picked up the next day and the following day a replacement was delivered. I can not fault them.
Very unhappy with, the service from dabs. I ordered late on Thursday night and selected Saturday delivery, and they somehow managed to miss the Friday deadline.
Its now Tuesday, and my package is still in Manchester according to royal mail, and I live in Oxford.
I hope dabs put my money to good use, but i wont be using them again, that's for sure. You shouldn't have to wait a week when you ask for next day, its appalling.
I strongly discourage everyone from using this company and spending any money at all in dabs. They sell faulty products on frequent basis, they completely ignore enquiries and have very rude customer service representatives. Waste of money and energy.
Ive bought 3 things from dabs now, and not had any problem at all. The first two things were computer cases on seperate times. These arrived well within the time frame i was expecting. And most recently i bought a graphics card after having my order cancelled elsewhere. The card arrived the very next day.
I was shocked to see the negative reviews when i came on here, but my theory is, people only want to leave a review for somewhere if theyve had a bad experience. If people have an average experience like i assume most people do, it doesnt cross their mind to leave a review.
Either way, fantastic service, good packaging and great prices.
I would recommend Dabs
Usual thing as a lot of companies doing at the moment thanks to sites that post deals etc. Post product at a low price, get orders in (and hopefully some additional items in the basket), pretend it was a "system error" - makes me laugh, having worked with EPoS and E-Commerce systems for over a decade it's not systems, its people that make the mistakes - then the inevitable waiting to get your money back if you pay with Paypal or similar as they have held the funds at a pending state.
I now just avoid companies if they do this and don't shop there again. Not a great tactic for future sales, YOU need customer goodwill, not the other way round.
15th December, order £116 of parts, pay via PayPal Express Checkout (the clue is in the name)
Come 25th December, money is still pending from my PayPal account., and the only contact I have from Dabs is the email confirmation from PayPal (so nothing from Dabs at all)
Research on the PayPal Help centre shows that this means the vendor is yet to process the payment (i.e. not PayPal taking the mickey)
Order cancelled on 26th Dec, re-ordered from Amazon and arrived within 2 days.
I stupidly ordered the wrong item by mistake and was in a panic as it was a Christmas present, The customer service staff could not have been more helpful and sorted everything out for me without any fuss. i will definately use this company again and would recommend them to anyone.
Ordered several items in early November, arrived in terrible condition, not just the courier's fault (Yodel, who are also poor in my experience) - poor initial packing was primarily to blame. Items faulty so immediately demanded a re-order, which due to another error was late. One customer service agent lied to me about it's location to get me off the phone. Also arrived in terrible if not worse condition, same packing problems, different courier (Tuffnells this time - avoid like the plague).
Even after almost a month I was today sent a letter demanding an account payment on the re-order, even though I had already paid, it turns out that they refunded the returned items without telling me and I now have to re-pay. Dabs saving grace was the customer service agent who eventually got all this sorted and issued a fast re-order, the rest of the transaction was bad.
I do not recommend this company for fragile items, or anything actually. I have ordered via Scan and their deliveries are very well packaged and come via a courier (DPD) who gave me an hour window for delivery.
Obviously people like myself are only compelled to review like this when there are issues and stressors, however looking at the overall score for this company seems to be quite telling.
As a goodwill gesture DABS gave me a £20 voucher, so I thought I would use it to buy some low value items. Amusingly the voucher doesn't cover the delivery cost, and unsurprisingly the order took around 12 days to arrive, including a non-commicated delay for an out of stock item. Seriously, I strongly advise against using this company.
This place is one of the best pc parts site in IRELAND maybe not everywhere else. I get most of my parts here and they arrive as said they would. The only thing that would be better would be a better delivery service/option (next day) even though they are in UK Pixmania.ie are in France and I always get next day from ordering but I love Dabs' delivery price (0$) and the range of products they got.
Where to begin, order went through VERY smoothly, got an email the next day around 9AM (basically starting time) saying my order is on its way to the courier, so postage was insanely fast considering I didn't pay a penny.
Customer communication is fabulous, they work very well within the customer service department and have such a friendly service.
Great unbeatable prices, everything I wanted I could get on here but around 10-40 GBP Cheaper.
So to sum it all up, the company is amazing and do not listen to other reviews!
I made the order 10 days a go and still waiting for it to arrive when you log in it says still processing. I also went to the deals page and selected a hard drive which when in basked says unavailable... I don't get it. They spend so much money on marketing and don't look at the most important point. ONLINE ORDERS.
On Tuesday I made an order on the Dabs website. I can't remember when exactly but I'm fairly sure it was in the very early afternoon.
At 6PM after I'd finished for the day I receive an email saying that my card has been declined (it turned out my bank wanted to check I had really made this purchase). I thought it was *very* strange that my card was declined *hours* after I made the order... why was it not processed immediately as it is on all other online retailer websites?
On Wednesday morning at 11AM I followed the instructions in the email and asked them to resubmit the transaction on my card. Yet they did nothing.
This morning I called customer services and was told that no one had acted on my Wednesday request. Rather exasperated I asked for them to just resubmit it now, but I was told that this was impossible because the people who do that don't get in to the office until the afternoon!!
On any other website this would have all been resolved on Tuesday as it would have happened automatically. Dabs it seems prefers to have people type in people's card details by hand? Is that right? Does that mean they record people's CCV2 numbers? And why is it that the people who process their transactions don't even work full time? This is atrocious.
My order was processed finally at about 5PM, a full three days longer than it would have taken at any retailer like Amazon.
I did make a complaint on their website. They deleted part of my post, then took the time to explain that I'm not allowed to mention Amazon... yet they never bothered to answer any of the criticisms above, or apologise and say how they're going to improve.
Everyone should avoid Dabs.
Daran Robert Roberton found this review useful
Bought a faulty motherboard that didnt boot so sent it back they said that it was "CPU mount pins have been damaged. This is consistent with user damage from misshandling. Not covered under warranty" but the thing is that i checked it before return and it was fine. The engineers from dabs broke the pin and blamed me. I will probebly go to court now.
DONT TRUST THEM
Early experiences were not so good- if you had a problem, it was hard to get to talk to an actual human, and the "e-ticket" system seemed to be very delay-prone.
Not used for a while, but the experience was decidedly better, and when I had an issue with a purchase it was sorted without quibble.
I placed an order for a graphics card on 24/3/12 and had a discount applied.
It was constantly delayed due to supplies and I emailed Dabs frequently to enquire what was happening. I received mostly garbled replies ensuring it would arrive if I would wait. Today (23/6/12) I checked the status and found it was "Cancelled" with no explaination! I have found their service to be utterly appalling and have vowed never to use them again.
Complete waste of time and NO CUSTOMER SERVICE.
You can sometimes buy in their shop products in good prices, that is the reason I bought from them my Seagate 2TB green, the disc failed after few months, and when you try to contact them they made up senseless excuses, they don't even talk correct sentences just senseless words which you later put together as meaning ''no sorry'' there is no warranty talk with manufacturer. As they say they are not trained to offer you other product in place of broken one. As when you loose 2TB precious data isn't enough you will end up with empty wallet.
I agree dabs.com might know how to sell you a product but that is where they finish their job. And as with every company making business in this way you can read up on their website dozen of comments from supposedly satisfied customers and off course only positive ones how wonderful the company is
To reply as a company, please sign up here.