I ordered from Dabs, item arrived quick and great value. Unfortunately the item became defective and then the problems started.
Losing all hope in the customer service especially from representatives Tammy and Abi. Not sure if they are aware they are working in “customer service”.
I had been in contact with Dabs via telephony and email. I diverted away from telephony when I was spoken to in a poor Manner by Tammy. Hoping the responses would be improved in writing I then got Abi. The responses were poor and hardly any of the questions raised were answered. The same response sent over and over. Maybe Dabs encourage employees to ignore the Key points in an email hoping we will go away. (not this time guys)
My last point of contact has been with Alex. Two emails sent between myself and Alex. First apologising for the poor responses sent, all my questions answered and a human reply. The second email my issue fully resolved after 17days!
Thank goodness my query managed to reach Alex who seems the only one at Dabs to care about the customer experience. Maybe someone should take a leaf from her book.
I got a surprise call today to even ask me if the item was collected as she arranged. That’s the service Dabs used to provide so Thank You Alex!
To reply as a company, please log in to your business account.