I not long ago ordered a computer component from Dabs, the price was very competitive and the website was easy to navigate. My item arrived quickly and in great condition, it was a very positive experience and I would consider using them again the next time I am looking for a product.
No problems atall.
I needed some computer parts very urgently, I ordered about £500s worth of parts from Dabs. The first order was cancelled so i had to wait three days for the money to come back in to my account. Was quite annoyed, now had a very slim chance of getting computer built by the weekend,I thought i would place the order again once the money was back in my account as it was the only money i had, I placed the order again, and phoned them up to make sure it had past the security check as it had failed the first time.
Nice lady on the phone told me i had to wait two weeks because one of the parts was not in stock. DAMN!!!!!!
I needed a machine fast and was hoping for the next day delivery dabs offer. They gave me the option the first time but not the second.
I told her to cancel the order because i couldn't wait that long, as i needed those parts very urgently.
Now after cancelling the order i have to wait an additional 3-28 days before i get money back in to my account so i can place another order.
I use my computer mainly for design work at university so its not like i can use any machine, I need a fast rendering machine which i don't have and now also very poor design work , these 3d drawings in microsoft paint dont look very interesting guys.
thankyou very much dabs.
Last August (2011) I ordered around £1000 of computer parts from Dabs.com. Biggest mistake I ever made. The first thing that happened is the ordering process was interupted a few times, So I didnt know if I had made 4 orders for the same items or 1. I tried to contact dabs via email and via contact forms on their website. Absolutely no response for 3 days. I then went to the website, and I phoned them but for some reason they didnt think they were talking to someone with authority to query the order.
In the end my order missed its delivery date and I cancelled the whole thing. The cost me 5 days of stress and worry and even when I gave them a chance to put things right they still hadnt a clue what they were doing.
they dont answer emails, site enquiries, you name it they dont want to know
AVOID AVOID AVOID
I bought a laptop for my girlfriend for Christmas from Dabs, which within six weeks went faulty. We tried to contact them on various occasions
By e mail and by phone and just got fobbed off, with excuses or asking for information that we had already given them. In the end got nowhere with them after many attempts and have ended up having to have laptop repaired by Fujitsu, who have had it for three weeks now.
I've dealt with Dabs for many years now and have always received consistantly good service and quality items. On the rre occasions I've had to return an item (usually due to me ordering the wrong item) hey have always been very helpfula dn refunded immediately once the item was received back.
I would highly recommend this company and will be continuing to purchase from them in future
A site to keep an eye on
I bought a very nice looking Samsung Pebble and they delivered a Samsung ugly son of a gun, what a way to rid yourself of rubbish stock that don’t sell, sell it to some poor sucker 2 days before xmas, swear oh did I!
Just another con merchant company out there, I'm stuck with a monitor I don’t like and don’t want, inferior model for gaming and cheaper than the one I ordered by £30, so I’m out of pocket by £30 loads of hassle and no xmas pressie, they didn’t want to know....bunch of C U next tuesdays!!!
Never will I ever use this poor excuse for a company again.
No matter how cheap the offer is I will stick to Ebuyer and Aria in future!!
I build hundreds of computers and spend thousands on parts for repairs so their loss and only make the mistake once.
The rest can get stuffed and go bankrupt and you will like the jokers Dixons.
PC Word and Pixmania are next to go bankrupt, customers leave in droves at poor customer service.....not rocket science is it!
Dave found this review useful
I have used this company many times, The Items I have ordered have arrived quickly but packaging can be lacking. My most recent order I specified a day for delivery because I wasn't in, but the package turned up in less than 24hrs. Impressive speed but not much good if your not in. Luckily a family member was at home at the time of delivery. The item I had ordered arrived in a robust box but was far to big and had no packaging to stop it rolling around. Again I was lucky the manufacture had done a better job with its own packaging so the item arrived in good condition.
In general the company are fast and cheap but dont always follow delivery instructions. packaging can arrive well boxed but on occasions like my last order in a big empty box left to rattle around.
I ordered a Canon Scanner as the price seemed very reasonable, and the website indicated they were in stock. Having heard nothing for a week, and my order status on their site was still given as 'Processing', I had to write to them. Discovered they were actually out of stock, and had no idea when new stock would be in. Despite all the spiel on their site about how they will inform you if they don't have the stock, and let you know when it is expected to be in, I got the impression they were actually trying to hide the fact - possibly hoping to hang on to my order until such time that they did obtain the stock. Quite disappointing compared to dealings I've had with most other Internet companies. I've since cancelled my order, and obtained the item from another source - a few pounds more, but at least I'll get it! Sorry, I can't see any reason to give this company more than a 1 star rating.
Addendum: Subsequently ordered the item from Oyyy - 11am Thurs using their 'Free postage service'. The item arrived 10am Friday!! Less than 24 hours - now that's more like it!
I bought from them quite few times, always upgrading my PC's with their parts, was not happy when they used couriers who could not deliver parcel to me when i wanted it to and ended up driving 30 miles to their depo to collect it but i still ... Eventually the Graphic card i bought from them which i spent £400.00 on went faulty. When i phoned them up for support they told me to contact manufacturer as its over year old. i said fair play i will, When i asked for the details of who to contact they told me to find out myself....they did not provide any support what so ever i ended up writing a complaint letter which they have never responded to. Their Customer service is full of rude, unexperienced people who do not know how to deal with customers, I will never even buy anything from them and will always send my customers elsewhere.
Fantastic company, only ever had 1 problem which took a while to fix but tht's the joy of online sales. Excellent website, good prices, quick delivery and 99% of the time received in working order, unlike overclockers.co.uk who are the opposite.
god awful service from dabs
god help anyone who uses this company.
il begin with the web site stating my solid state drive would be in stock in 1-3 days , 8 days later i got bored of waiting and removed this order since it was a compleate load of rubish that it will be arriving within 3 days
so......my order gets shipped, and some arrives ,not everything is there though , infact a graphics card i payed 200£ for which has been taken from my account , isnt in the delivery ,even though its in the delivery note, i email them and im re-embursed , i take a look at there site and see the graphics card......whilst iv been waiting for the ssd to come in has gone off offer , so even though i payed for the item while it was on offer it was taken from my delivery, and then it was me who had to chase them for re-embursment
so then my chasis arrives , the pacaging is perfect, the styrofone is perfect and holds its so well it takes 2 grown men to get the chassis out of the box , soooo.... how has the internal parts of the chasis been shattered , its because its a b-grade product , iv been charged for a full product . and im still waiting for this issue to be resolved even after 8 emails, and over a month.
now after 3 days shy of a whole month waiting for my monitor it has arrived, soaking wet and damaged
out of intrest i sent them an email letting them know i wanted to send my soaking wet monitor back on friday morning (2nd sept), and still no response , they will want to courier it back which will take 3 days to arange and a day to take place, at best.
my job takes me away from my hometown and although im not strugling for money i would have been looking at taking a new contract last week, yet im still stuck here with no answers, not even replys to my emails
i spent an hour on the phone they never even picked up , what a joke , no reply to my emails
all i want is to be able to return the faulty goods iv been delivered , and i should at least get back half the cash for the chasis
thankyou for reading this post , any help or advice would be greatly appreicated, since at the moment im realy restraining myself from emailing them telling them im going to take them to court
Order, sat processing for over a week, finally get a response to emails after signing it to forum and posting my issues all over there. told that all 5 orders had to be cancelled due to their issues with stock etc. Cancelled orders and then charged my card for them all. totally contrevening their own T&C's, where payment only taken upon despatch of goods
Recently wore out my third Logitech Marble Trackman. First place I ordered responded that they actually no longer stocked the item as it is going out of production. dabs.com stated that they had 10 in stock, and shipped the two I ordered (have to plan for the future now) so I had it within a couple of days. I can see they now have their stock down to 7, so it looks like their webpage reflects reality to a reasonable degree. Price was not rock bottom, but still competitive.
Bought off Dabs for many years may be different in the future. Returned 3 items for refund 3 weeks ago 1 item refunded now they are playing a wait game for the other 2 items which are in quarantine. Sad they used to be great would they like not getting paid for what they send out...
I ordered a 1TB hard drive from Dabs for a friend, when it arrived it was no longer required, so I sent it back to them using their 7 day no quibble returns policy. It was returned on the 24th March, and on the 3rd of June I am still awaiting my refund. Firstly they said they were processing the refund, nothing happened, a few weeks later I got a bit arsy and told them I was unhappy, they said they would escalate it to their higher authority. More weeks passed and I demanded a refund, they then said they hadn’t received it, so I managed to find my proof of delivery and sent it to them, more days have passed and still nothing so I sent another email, and again they say they have passed it on to the higher authority (God perhaps?). On the phone to them now but it takes about 50 minutes each time to get answered, will never ever use them again, even if they are the last tech company on earth!
Not sure if you can give no stars! I returned a netbook which developed a fault within 6 weeks of purchase (and took them 3 weeks to deliver in the first place, despite showing as in stock) and was informed on the 21st April that a refund would be credited to my account within 3-5 working days. I'm still waiting and have received nothing but garbled, conflicting and poorly written messages from their so-called "customer services" department. I have no means to replace the item until I receive my money back and my blood is boling at their uselessness. I have run up a £10 mobile phone bill trying to call them as they are only open 9-5 when I am at work and, despite spending nearly 2 hours on hold overall, have failed to speak to anyone in person. I am not the only one in this situation and, like others, have resorted to their forum to try and get some answers. I suggest you check out some of the threads in the community section of their website before you send them any money. Dabs.com are incompetent, deceptive and I would strongly recommend that you take your custom elsewhere.
Very poor customer service, on the site it said the goods would be in stock in 1-3 days so i thought hey they are £10 cheaper, sounds good. A month later i am still waiting, they have taken money out of my account and there is no sign of my goods, apparently they are still in not stock but wont cancel my order! I am disgusted and will never shop with them again and i urge anyone reading this not to either. If i could give 0 stars i would think that too generous!
I placed an order for 4 items and 3 were delivered.
It has been 6 months and i am still waiting fro my refund.
Case has been logged with trading standards.
Very poor phone customer service, Each Call lasting minimum 25 Minutes.
They Intentionally make customer wait so long on the phone so that customer gives up and end the call.
As for Email communication, No one bothers to read the Order/Issue history.
They have no clue what is going, Each person has responded completely different to my raised complain.
I was told by one customer service representative that refund will be issued but so far nothing.
Phone Number for customer services is 0870, which cost more than 10 pence per minute. So each phone call to dabs.com will cost you atleast £2.50+ . If you dont belive me then try ringing the phone number 0870 429 3825
Customer service is run by bunch of hilly billies. Very unprofessional service.
I've used Dabs a lot over the years. I've always had a good experience. They're usually the cheapest and provide a good service.
OUt of over a dozen orders, I've had a couple faulty items from them (though that can happen with any seller). One was a faulty motherboard. They sorted the problem out quickly and even refunded the cost of the CPU that I sent back too. The CPU was fine, but because it had been installed on the faulty motherboard, and its paste had been wiped off, they had no problem replacing it.
I don't like the fact you can't speak to them though... only chats only. So only 4 stars because of this.
If you hunt around on the internet you will see that Dabs get very good reviews for price and speed of deilvery.
Look further and you will see that their rating drops dramatically if you are unlucky enough to have to return a faulty item. I should have learned my lesson when I had to return a faulty motherboard some years ago but thinking things might have changed 8 or 9 years down the line, I ordered a Graphics card from them.
2 months later, the graphics card packed in so I arranged a return on 17th Feb. I have proof that the card was received by Dabs on the 18th but when things didn't seem to be progressing further I contacted them and was told they 'couldn't find it'. Since then, I have emailed daily but to no avail. I have received the odd reply thanking me for my patience but nothing is being resolved.
Their web site would have you believe they will provide customer service with a phone number, a live chat facility and and an email contact address but...
The phone number is an 0870 one that no-one answers for ages and is making money for them all the time they are leaving you listening to their recorded message, the live chat facility doesn't work and you are lucky if anybody responds to your emails.
To summarise, the title says it all - their customer support is appalling.
robert found this review useful
Once the best out there, but have sadly lagged behind. I now avoid at all costs. It seems a once proud company has given up on the basics like customer service, customer satisfaction and reliabeility. Shame as they once were good.
robert found this review useful
Dabs is fine if nothiong goes wrong - good prices and reasonable delivery costs.
But wo betide anyone who has a problem.
1. there is no phone.
2. there is no chat facility
you can only communicate via email.
my email question to them (and follow ups) remain unresponded to after 10 days.
First due to their systems issues , the order which had a problem (noisy DVD drive), had to be transfered to a new system. 24 hours wait. then the new system shows the wrong prices. So before I returned the item I had a few questions - originally within the 7 day window.
The resultant issues could so easily be resolved over the phone but will probably take days of ping-pong emails to resolve.
Good companies should be judged on how they resolve issues. If you can't speak to them, invariably ine is at a disadvantage from the start.
I remain very frustrated by the lack of communication.
Not the cheapest out there for PC components, but have never had a problem with them : stuff arrives on time and is correct. Total orders made with them so far: 3-4 in last 3 months. Never had to complain, so can't rate their customer service
never had a problem when ordering items from these guys. My goods have always turned up on time and I've never had any stock issues with them. I always use this company when buying new components for my PC and will continue to do so.
Although I do not order form them as much as I did, having stopped customising my pcs, I have always found this company to be transparent and enjoyed the variety of ways to browse their website.
On one occasion I returned a DvD drive to them and it was incredibly smooth with the money returned as soon as the drive got back to them. They have a good order tracking system and genuine reviews.
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