Great service, great product, great price marked only by one minor slip up
Seeing a Swarovski product at a great price I ordered from David Shuttle (never having used them before). Communication and update and timely delivery were all excellent. The product was well wrapped and accompanied by a few small chocolates. The gift tag was hand written which was a nice touch. There was no waste and all spare packaging was recyclable. The only very minor point, and here I am nit picking,was that with the accompanying letter was a slip telling which listed the item in the gift wrapped package. It took a little away from the gift wrapping and from the surprise. I would use them again.
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Thank you for taking the time to review the service we provided you on your last order. I am pleased to hear that it arrived safely and on time.
A packing slip is enclosed with the order in a separate envelope so the recipient has all the information required to return an unwanted item to us should the need arise. No prices are included on this slip as we understand the need to be discreet in the case of gifts being ordered.
We endeavour to provide a 5 star service to all of our customers and I am sorry that we have not lived up to this expectation on this occasion. Should you have the time please do not hesitate to contact me on 01494 670961 or email@example.com Mon Fri, 09.30-17.30.