Thank you for taking the time to review the service we provided you on your last order. I am pleased to hear that the order has now been safely received.
Naturally I am very disappointed that DHL did not manage to deliver the shipment to you on time due to their Easter backlog, and wholeheartedly apologise for any inconvenience caused.
We we will certainly be speaking to our account manager at DHL to see what steps can be taken to prevent problems of this nature from recurring.
We endeavor to provide a 5 star service to all of our customers and apologise that we have not lived up to your expectations on this occasion. Should you have any further questions or issues please do not hesitate to contact me on 01494 670961 or email@example.com Mon Fri, 09.30-17.30.