onlinne purchase frustrated- sale saved by email follow up and telephone order
after browsing the net -Amazon and amazon ads - contacted David Shuttle, who are running a 10% on riedel tumblers we were seeking. The website was OK not brilliant - but life is too short to have two cards rejected one Mastercard and one debit card visa. I would have not filled up - but responded to an email with a satisfactory phone call - no problems with the card - delivery and packing good.
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Thank you for taking the time to review the service we provided you on your last order. I am pleased to hear that the goods were safely received and were on time.
To give you even more confidence in shopping online with DavidShuttle.com, we have introduced Verified by Visa and Mastercard Securecode. These services enhance your existing card account against unauthorised use when you shop with us online.
Naturally we are very disappointed to hear that the difficulties you experienced with the additional security on our website dampened your shopping experience, but I am pleased to hear that our email and telephone contact with you resolved the issue promptly.
We endeavour to provide a 5 star service to all of our customers and apologise that we have not lived up to your expectations on this occasion. Should you have any further questions or issues please do not hesitate to contact me on 01494 670961 or firstname.lastname@example.org Mon Fri, 09.30-17.30.