David Shuttle reviews

David Shuttle reviews

Excellent
9.8
from 0 - 10
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Review by confirmed purchaser

Not problem free but dealt with and resolved well.

I was sent the wrong number of items but when I queried it I received polite and helpful support and the issue was solved with excellent customer service. I was initially disappointed but was impressed with how I was dealt with. The customer service has made the difference between me going elsewhere and using David Shuttle again, which I will do.
David Shuttle

Reply from David Shuttle

Dear Sarah,

Thank you for taking the time to review the service we provided you on your last order. I am pleased to hear that we were able to resolve the error swiftly and to your satisfaction.

Naturally I am very disappointed that your ordering experience was slightly dampened by this quantity error and wholeheartedly apologise once again for any inconvenience caused.

We have taken steps to prevent problems of this nature from reoccurring.

We endeavor to provide a 5 star service to all of our customers and apologise that we have not lived up to your expectations on this occasion. Should you have any further questions or issues please do not hesitate to contact me on 01494 670961 or enquiries@davidshuttle.com Mon Fri, 09.30-17.30.

Kindest Regards,

Lauren McNeil

Website Customer Services
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Review by confirmed purchaser

David Shuttle rocks!

I ordered an Emma Bridgewater 'Daddy' mug from my daughters for Fathers Day, we received the order very quickly and know 'Daddy' will love it!

Excellent speed of delivery and customer service. 10/10!
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Review by confirmed purchaser

took a long time to receive items

took a long time for items to be received, but happy with items when they finally arrived
David Shuttle

Reply from David Shuttle

Dear Caroline Webb-Jones,

Thank you for taking the time to review the service we provided you on your last order. I am pleased to hear that the order has been safely received and the items are satisfactory to your requirements.

Meeting your expectations is our main priority and looking into your order this morning I can see that it was placed at 11pm on 27th May using our Standard Delivery Service. We quote that this service can take up to five working days for delivery. Your order was dispatched on the 31st May and DHL successfully delivered the parcel on the 3rd June, which was the fifth working day.

I am sorry if you were disappointed with this time frame as meeting your expectations is of paramount importance to us. For a quicker service I would recommend using our Next Working Day or Named Working Day delivery service should items be required sooner than five working days.

We endeavour to provide a 5 star service to all of our customers and apologise that we have not lived up to your expectations on this occasion.

Should you have any further questions or issues please do not hesitate to contact me on 01494 670961 or enquiries@davidshuttle.com Mon Fri, 09.30-17.30.

Kindest Regards,

Lauren McNeil

Website Customer Services
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Review by confirmed purchaser

Excellent service

Ordered and delivered within 24hr window. Fantastic.
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Review by confirmed purchaser

An enjoyable way to spend money!!

I found the website easy to use and had no difficulty completing my order. My only surprise was that the payment didn't leave my account that day or the next - I requested a specific day delivery 4 days after order - a quick call to check if there was a problem sorted that one out - payment to be collected at the time of dispatch. Goods arrived in perfect condition exactly when expected. As simple and perfect a transaction as possible to have.
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Review by confirmed purchaser

fair price, speedy delivery, great packaging

I found the site easy to use and prices comparable with other well-known sites, delivery was super speedy and the plate very well packed and thank you chocolates included - what can be better!
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Review by confirmed purchaser

Prompt and efficient service

I have used David Shuttle before and found them to be helpful and everything arrives on time and in perfect condition. Their prices are brilliant and the added thank you in the parcel was a nice surprise.
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Review by confirmed purchaser

Forget the rest, these are THE BEST!!!

I ordered a watch from these guys that was 50% of the price I would have to pay in Australia. It arrived in less than a week and had so much packaging it could have survived a nuclear explosion!!! Could not be happier and would definitely buy from this company again. I cannot recommended them more highly. If you buy from this company you will not be disappointed.
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Review by confirmed purchaser

excellent service

Very prompt service and the chocolates a lovely touch!
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Review by confirmed purchaser

Excellent, fast delivery, great customer service

Purchased a piece of Swarovski - it arrived the next day as promised. Well packaged. Some chocolates too which was a nice touch. Saving up for the next piece! Would highly recommend David Shuttle.
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Review by confirmed purchaser

Fast and efficient

Mug arrived very quickly and well packaged. No problems at all.
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Review by confirmed purchaser

Top quality from a Top Company!

Ordered an Anniverary gift for my wife from David Shuttle over the phone, the lady I spoke too (sorry I can't remember your name) was extremely helpfull in assisting me to place the order.
I was told that the posting slot had been missed for that day but I would recieve it in two days, I didn't have a problem with this, so imagine my suprise when it arrived the next day!
Thank you for going that extra mile!
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Review by confirmed purchaser

Could not find this item in the US.

Many years ago we admired Cumbria Crystal and could not afford the luxury. Twenty years later, things are better and we decided to hopefully locate Cumbris Crystal once again. We found David Shuttle on the Internet and were quite pleased with our reception. We are presently in the process of upgrading our crystal and Cumbria is simply not available in the US. David Shuttle to the rescue!
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Review by confirmed purchaser

Exceptional service.

I'm very impressed by David Shuttles service. I needed more of the same glasses that I had received as a gift and found them too expensive when I looked in the shops. I looked on line and found them very reasonable priced with David Shuttle. The communication was very good. The glasses were very well packaged with a lovely letter and some little chocolates as a gift. I wouldn't normally take the time to leave feedback but in this case I felt I had to. Exceptional!
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Review by confirmed purchaser

Great shopping experience

David Shuttle I would definitely recommend to anyone. Easy to use website, very quickly dispatched plus delivery & package of my order was superb! Thank you!
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Review by confirmed purchaser

Great service and stunning earings!!!!

I needed earrings, to match a necklace I had borrowed from my soon to be mother in law, for my wedding day. I soon found the perfect pair on the David Shuttle site and was even happier when I realised they were on offer.
They arrived quickly and in perfect condition. I can not wait to wear them on the big day.
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Review by confirmed purchaser

No nonsense company

This was a good website to navigate around and the service was quick. Very happy with product and the free choccies were a nice touch.
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Review by confirmed purchaser

first class

first class service
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Review by confirmed purchaser

First class service

The item arrived damaged . I called to report this and the lady who dealt with my complaint was very helpful and within minutes she had arranged a pick up of the faulty item and ordered a replacement for me which arrived 24 hours later. I will use David Shuttle again without any hesitation.
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Review by confirmed purchaser

This is an exceptionally good Company to deal, who sells "TOP OF THE LINE MERCHANDISE" at reasonable prices and with speedy shipping... :-)

I am delighted to have found this Company "David Shuttle", to fulfil my needs for some of my "Special" On-Line shopping..!!..

Their Staff are very courteous and go out of their way to meet my requirements...

The first Order I placed with them was amazing, in that they "bent-over-backwards" to
get me the merchandise I URGENTLY needed..!!.. I thought I had placed an order with them the previous week and then discovered, at the last minute - before going on Holiday, that I had not placed the order after all...

It was time for me to panic..!!..

They kindly took my order at 2:00pm, with a promise to try and get the package out that day... The package had to arrive the next day, in that we were leaving the following morning on an early flight to New Zealand for our Anniversary Celebration... :-)

The next morning, by 10:30am., the package which contained all of my merchandise, arrived safe and sound... The "Gift Wrapping" I had requested, was beautifully done in quality gift wrap with - lovely bows and ribbons..!!..!!..!!..

I cannot begin to "Thank" them enough, for significantly contributing to our
Wedding Anniversary celebrations..!!..

If you want beautiful gifts for someone special, or something special for yourself, "David Shuttle" has it all... Gorgeous, sparkling, top of the line merchandise that would be very difficult to beat, by any other Company...

Thank you so much for your help and for the beautiful merchandise you have provided..!!..

With Kindest Regards,
J. France

David Shuttle Details

About this company

Thank you for entering our world of Fine Dining & Gifts. We pride ourselves on an eclectic selection of quality products and have established ourselves as one of the UK's largest e-tailers of Swarovski Crystal, Riedel Crystal and Emma Bridgewater, to name but a few. We have been serving the people of Buckinghamshire and beyond for over 30 years, through this we know that honesty and expertise matter. Great service is vital and sets us apart. We want your custom and are prepared to earn it. We stock the majority of the products we sell to ensure next day delivery in the UK. We have put together a team of customer service experts who are able to help you decide on which items are right for you. We also offer a luxury gift wrapping service for those buying presents.

Visit David Shuttle

Contact information

Call us on: 01494 670 961
We live here: 9 The Broadway, Penn Road
HP9 2PD Beaconsfield
United Kingdom

Category

David Shuttle is ranked 2 out of 144 in the category Gifts

David Shuttle is ranked 7 out of 1035 in the category

David Shuttle is ranked 2 out of 89 in the category Jewellery

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