Davronline reviews

Davronline reviews

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5.6
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rubbish company and even worse customer service

I ordered a full safety harness kit off this company on the 25th August, on the website it states 2/3 days delivery for off shore islands (were in Northern Ireland) 2 weeks after no delivery we started to panic as I had 3 jobs waiting to be done, so I contacted them and could only leave a message... I left a message and an hour later a man from their company got back to me.... I told him about what's been happening and he said to me "I will get straight onto the phone to the delivery company and call you back" 2 hours later still no response, so I left another message and nothing. Again the next day I left another 2 messages threatening to cancel the card payment and still nothing, then I phoned one last time the next day and nothing again!!! I also tried emailing them at both of their email addresses and from both I got a message "mail delivery system failure" If I could leave no stars for this company I would!! They also seem to have another company called Height Safety UK. Sent 2 emails to there and they went through. In my opinion they have got that many bad reviews they have started up again with a different company name.... Be Warned. I will be leaving as many bad reviews as possible for both company's... Absolutely Gutted as I have lost a lot of money!!
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Simple & easy

First time user of Davronline and must say I'm very satisfied by the online store. It was very simple to make the order and it got delivered in just a few days. I would recommend the site to anyone!
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GOOD COMPANY.

We ordered some items from this Company, we were not in any particular hurry and they arrived within 2 days, as ordered , no issues , a good reliable service. We have used DAVRONLINE before and had a similar positive experience, although having read some of the reviews, it is clear there are a lot of "Keyboard Warriors",...making similar kinds of negative reviews....( maybe they need to get a life)...or better try running a business!!.. Suggestion if you know you are going to need an item, order it in plenty of time.
We will re-order from DAVRONLINE and would suggest any other business do the same!...
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Happy Customer 5 stars

We have purchased from Davronline 3 previous transactions and I have found them to be a good business. The service is reliable it is sometimes hard to get through on the phones, but is leave a message they will phone back.

Stuart Marsden
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DO NOT USE THIS COMPANY

Ordered a pair of shoes over a month ago and after chasing up for a very late delivery I got sent the wrong pair. After chasing up again by email, as they do not answer the phone, another wrong pair was sent. The seller has made excuses about being short staffed, etc plus the second pair is the correct one, although it is a different brand name. I have ordered Tuskers not SoleMate. In the end I asked him to collect the goods and refund me as I no longer want to wait as needed the shoes when I ordered them for work. Very patronising gentleman as well as unhelpful made all sotrs of excuses and to the day he never sent Fedex to collect the goods or refund me, I am now disputing the transaction through the bank. Absolute disgrace!
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No customer service

After 2 weeks of tring to contact dsvronline to find out where my boots were I contacted the ecustomer satisfaction site. within minutes of my review being publishrd on line tthey responded. I asked for my money back and I got it. since then I am receiving emails from them asking me to remove the review. as a consumer I am entitled to share my shopping experiences good and bad. Davronline are a very unproffesional set up and now want to play games with me via email instead of sorting themselves out.
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EXCELLENT PRODUCT & SERVICE.

WE ORDERED A COUPLE ITEMS FROM DAVRLONLINE EVEN HAVING READ SOME OF THE NEGATIVE REVIEWS...PRODUCTS WERE VERY GOOD AND UP TO THE DESCRIPTION AND DELIVERY WITHIN 2 DAYS...CANNOT FAULT THIS COMPANY. WE DO SEEM TO LIVE IN AN AGE OF COMPLAINT...HAD A SIMILAR EXPERIENCE WITH A HOLIDAY WE TOOK, SOME BAD REVIEWS AND GOOD ONES AND AGAIN COULD NOT FAULT THE RESORT..... KEEP IT UP DAVRONLINE C BIBBY.
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Good

We had need to purchase a full body safety harness as we had been asked to undertake an urgent job and was recommended Davronline as a good supplier by one of my members of staff as he used them once before. The salesman I spoke with was very helpful and new the product that I was seeking. The kit arrived in two days and would be happy to use them again. Their phone system was odd as it no one answered by they did phone back within 10 mins of leaving a message.
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Brilliant

I had been searching for AM/FM radio ear defender for some weeks and found a number of options for sale on Davronline web site. I was attracted to a couple on the site and decided to phone them for advise. I phoned them and and left a message and sales chap phoned me back within 5 minutes. They advised me that the Elvex was by far the best product and in actual fact happened to be lowest in price. They explained the reason was that it is an American designed product manufactured by a smallish company and was not a known brand name.

I have to say that on receipt of the product it is as good as they described I LOVE IT and can't wait to try it out and the next race meeting I attend.

Wel done Davro! I will recomend you to all my mates.

Tony.
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Don't use this company

I found this company after doing a search and tried to order a pair of ear protectors, after submitting my details a window popped up advising me that my card had not been accepted. I thought I must have entered my card number incorrectly so tried a second time - the same thing happened. I did not receive an email confirming the order/s so purchased the item locally. I was totally surprised to receive 2 packages from this company so contacted them to explain that I needed to return them. I contacted them by telephone to be spoken to by a most arrogant, unhelpful gentleman who would not let me get a word in and eventually put the phone down on me. I have also emailed and got no response. I subsequently returned the packages and I am in the process of trying to get a refund - as yet nothing.
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Good service

I have ordered 2 pair of safety glasses on Sunday 23rd January. I received them this morning. Not sure what problems this company had before but I am very happy with the service I received and will definitely buy from them again.
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Very Happy

I got my Cofra boots today. They fit well. Thank you Simon for your help and when I need to order I will call you.
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EXCELLENT SERVICE

I ordered a safety harness from this company. It took 2 days to arrive and when i tried it on it was the right size. The harness was competitively priced and arrived on time. Great service ! I recommend this company to whoever is interested in ordering similar type of products.
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Excellent Company (Improved)

I'm writing a good review about davro, I feel I owe it to them after a nasty email I sent to them by mistake. I ordered a pair of boots and got a little worried when they were taking some time to arrive. I checked online for reviews about the company and was far from impressed, I thought I had been conned especially since they weren't replying to my emails. Now I know davro are not crooks and I would definitely deal with them again, I never gave them the benefit of the doubt, it was Christmas and of course mail is busy. However davro ran their business before, they certainly don't run it like that now. They have improved even if they have slight communication issues. And again would like to sincerely apologise to Simon Rose for any inconvenience caused by my email. Many thanks for the boots.
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Very impressed

I ordered by phone after leaving a message. Sales person rang back after 15 mins and helped me decide on the best safety Wellingtons to order. He recomended Cofra and they arrived on the Monday.

Very good and very happy. I see others have had a lesser and mixed experience but my encounter is positive.

Good luck
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Very helpful service

Ordered a Scafold harness after talking with their sales person who was very helpful. The item arrived two days later and everything is fine will be happy to order again when the need arrises.

J. Hodefi
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same as every one else

just ordered goods from davronline ,they took funds next day havent recieved goods ,been trying to contact them on phone and emails to there support and sales team , never got through or recieved reply ,went online and looked for complaints about davronline and was gobsmacked how many there are ,so i have just contacted trading standards and geotrust , so see what happens from now,

update

got a phone call from someone at davro on monday ,they said the phone number on there web page was a fax number ,oh right so why is there an answer service on there ,he said my boots arnt in stock and have to come from italy,so why wasnt that displayed on your web site,you shouldnt have taken funds untill the good are dispatched to me ,and theres 2 different addresses to this firm as well, he did say i will recieve my boots tuesday next week 23/2.2002,we will see if he is right or not, still havent recieved any replys from emails that i had sent,it seems you only get a reply from davro if you post on this site
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TERRIBLE SERVICE refund took 6 months.

After a long and painfully frustrating 6 months of waiting,writing e mails , online reviews, letters, phone calls and contact with trading standards I have finally got what I wanted from DAVROnline !! A refund (for my phantom steel toe capped boots) that has successfully gone into my bank account.

But please sort your company out George, you are have provided an exceptionally poor service.
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Worst experience online

Worst company ever.No communication,no goods,no money.
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RATING MINUS TEN

Worst company ever.Unlucky that started looking for reviews when didn't receive my order.This site has to be shut down to protect people from fraudsters.

Davronline Details

About this company

Davro Online are a leading UK supplier of Personal Protective Equipment including; Safety Footwear, Fall Protection Systems, Work Wear, Safety Glasses, Nailers and Staplers

Visit Davronline

Contact information

Call us on: 01273 452 247
We live here: Unit B7 Dolphin Enterprise centre
BN43 6QB Shoreham
United Kingdom

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