Davronline reviews

Davronline reviews

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5.6
from 0 - 10
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64 Trustpilot review(s)
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First Class Service

I ordered boots from this company and after two weeks they had'nt arrived. I checked the reviews on this company and feared the worst. I emailed the company and left a phone message. My message was answered the same morning by George who said he had been trying to contact me the week before to tell me that the boots I had ordered were out of stock but he was ringing a no I no longer use and had failed to alter on amazon. I expressed my disappointment in that I would not now have the boots for xmas but he said that he was prepared to send me a superior pair of boots retailling at a higher price for no extra cost and that the Item would be with me the next day. I was sceptical but certainly appreciated his offer. He was as good as his word and the boots arrived early today 19th Dec and are absolutely stunning. I am happy to tell everyone of the service I have received and would recomment them to friends and family. I know firms can't always get it right and it seems that they have had their share of problems but I know that they are doing their best to resolve issues, so if you are experiencing difficulties don't give up and just remember my experience. Merry Xmas
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i'll let you decide.

My dealings with the company were a bit up and down, i had a previous review on trust pilot prior to my discussion with a gentleman by the name of George.
Heres what happened :
In september i ordered my dewault jacket, which turned out to be out of stock, although money was taken out of my account which immediatly worried me, i only had one email answered from all my request and calls, however from my disscusion with George i was told that the company experienced a few problems in the period of mid 09 till late 09 in terms of having a few problems with the ordering service.. to cut a long story short i WAS REFUNDED my money however it took 6 months for me to obtain it due to the problems in september.

So my thoughts are as follows, davro online, like many companies have experienced problems along the way, which had resulted in bad customer service, however they seem to be doing there best to rectify the problems, judging by my phone call from george, to get everything sorted out and my money back to me, it seems as though the company is getting back on track... watch this space..
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No answer to e-mails or phone calls

I put in an order for shoes on 20/10/09 and as yet have not received them. The money was taken out of my account right away. I have tried e-mailing and phoning with no response, does any one answer the e-mails or phone?
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CUSTOMER (DIS)SERVICE

I have waited until now before submitting this review in the misguided hope this company would provide some kind of service. I have to report that as of today I have given up that hope!
I will not bore you with the details but I will say that lots of promises were made and not fulfilled. I have submitted a claim to the credit card company to get my money and I am happy to say THEY delivered where Davronline could not!!
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SHOCKING CUSTOMER SERVICE

Safety shoes ordered 14.10.09 and paid for on same day, email received 21.10.09 saying would be delivered 28.10.09 and guess what they never arrived, emailed 02.11.09 (no response), so i called 04.11.09 and noone called back, rang again 05.11.09 and was told they were expected next day, still hadnt received by 12.11.09 so called and left message and noone called back yet again, rang gain 13.11.09 and was told they had been discontinued so i requested a refund, 23.11.09 no refund so message left noone returned call again so i have just left another message DO I HOLD OUT ANY HOPES OF GETTING A CALL BACK, I DOUBT IT
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An incompetant and dishonest company

It's now 3 months from date of order. I was first told it had been sent, then it was delayed because of Bank Holiday and now no explanation of non-delivery, no offer of refund. The same story, I phoned nine times, not one call returned, no emails, now their web advertised phone no. does not accept incoming calls. How can this be called 'Customer Service' in any sense? And don't say this is being addressed, because it clearly isn't.

My credit card was charged on the day of order to 21st Century Staple & Nail Co Ltd, (of which Davro was a trading name) which was dissolved over a month earlier (ref: Companies House), so there are serious doubts about the legality of their trading status. Trading Standards have been informed and are very interested to pursue the company due to the number of very unhappy customers and what can only be seen as a fraudulent operation. I'm now starting legal proceedings through the Small Claims Court to recover my costs.
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1 if you are lucky only because there is no zero

do not buy off this company 6 weeks since i orderd my shoes still no order tried to get a refund i am haveing to start a a dispute with mastercard to try and get my money back.you try ringing the number nobody there leave your message nobody returns your call this company is a joke leave well alone
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very very poor service

ordered goods 5 weeks ago goods not in stock money taken immediately.Told goods would be dispatched on certain day (took day off work) goods did not arrive.Phone calls and e-mails not returned asked for refund via e-mail and recorded letter, someone eventually called and said they would sort refund out the following day still not sorted a week later.Have now requested credit card companies involvement.WORST POSSIBLE SERVICE FROM THIS COMPANY DO NOT PURCHASE FROM THEM LOOK ELSEWHERE.
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DO NOT BUY FROM THIS COMPANY.. UNLIKELY TO GET DELIVERY OF THE GOODS U PAID FOR.

Simon,
I need a tracking number and the name of the carrier...if my order has gone out today as u promised. paul@oberontechnologies.com


THIS COMPANY IS A FRAUD(most likely)....THEY HAVE NO INTENTION OF DELIVERING THE GOODS AFTER SWIFTLY TAKING YOUR MONEY...
DO NOT PURCHASE ANYTHING FROM THEM.

I placed an order for a powernailer 45R from this company on the 21st October by phone(as I could not place order online) and spoke to Simon Rose. (never got a order-id) They charged me vat even after I gave them my vat no( I run a business in another EU country and hence should not be charged uk vat and this was agreed).
The money was immediately charged to my credit card.

By the 2nd Novenber I still had not receiver the goods ordered so rang them, got messaging system so rang sales and eventually got through to Sally, she said she would look into it and ring back in 10 minutes, she never did so rang again later that day, still looking into it.

Sent several emails and left several messages over the next few days and got no response.
Rang sales again 5th November, Sally responded that she will get Simon to ring me.
Still waiting for THE CALL.

There are a lot of bad reviews of this company online and I plan to use every means available to me to make sure more people know about this
ROGUE trader.

Paul W

UPDATE : Posting this review got me a phone call from Simon who promised to put this right....I will post what happens next here
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Very satisfied with delivery and purchase.

I ordered on the phone a headtorch and hardhat for my boyfriend which arrived within two days.
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Prompt delivery and happy with my purchase

Delivery arrived 3 days after ordering and happy with the harness kit. Will order again when the need arises. 4 stars
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Still no reply or refund from Simon Rose

Despite the occasional return of reply from Mr Rose do not believe what you read, Davro have STILL not refunded or even bothered replying or contacting me. Thought any future customers should know.
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Customer service is not even poor it is non-existent

Placed an order on the 13th October . The money was taken out of our bank account straight away. A week later the order still had not arrived. I have emailed customer service twice now and I have left 3 voicemails with the so called customer service answer machine which says someone will get back to you within 6 hours. The website clearly stated that delivery is unaffected by the postal strike as they are not using royal mail. I have asked for a refund. i think that I will be contacting trading standards soon as well. My order status is still being processed and like Michelle Watson I did not recieve an email confiming my order. tha sent alarm bells ringing straight away.
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the worst online company in u.k.?

placed an order on 12-10-09 after 8 days and no confirmation of dispatch.i emailed them and phoned them all day eventually got through.the well spoken guy said he would phone me in the morning he didnt.i phoned them again several times eventually got through to the same guy said he would check and phone back i wasnt happy with this and we agreed on a refund still waiting on it 8 days later.will be contacting trading standards.i have been stung by scammers.stay well away from this lot you have been warned
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ROGUE TRADER

Placed my order for safety trainers 17.06.2009
Order DAV/090617/17014
No trainers or refund has I have requested on numerous emails
This company has taken £79.90 avoid as you could be ripped off by this rogue trader.
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No order, ignored

Placed an order on the 4th of September for some new trousers, all items were in stock and they took payment staright away but I still havent got my order now, on the 3rd october. I sent them an email on the 12th asking where my order was and they said 'sorry for the delay, your order has been posted and will be with you imminently' But it did not arrive. I've since sent then more emails and havent gotten a reply and their phone service is a joke. I'm wondering if I will ever see my money again.
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Wait and see

A story of very very poor service.. my misery with this dismal company is just starting.I wish i had seen this site prior to ordering. No replys to my emails and just don't bother to call unless you have time to try over a dozen dozen times. Got through after a while of trying and was promised delivery 29/09/09 or 30/09/09. Let's see..If i don't recieve my items i will report this company to Trading Standards. If my items do arrive tommorow as promised i would be happy to re rate this company..


UPDATE:
Well i did recieve my order after all, but not on the day stated. All i would say is the customer service is NIL POINTS..Awfull...Would i buy from this company again? NO NO NO...I would recommend giving them a wide berth. Re rated as 1 star.
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I WOULDNT EVEN RATE IT A 1

I placed an order on the 19/09/09 for a pair of boots, money left my account with no hesitation, one week later and my account still said "order in process" so I emailed asking for the expected delivery date. no reply. I rang 3 times and got no response stilll. it is now the 28th of september and I still have NO BOOTS. NO REFUND and NO RESPONSE!!! my order still says in process. My feet will have probably grown an extra size by the time they bother dealing with me. VERY ANGRY.
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STAY WAY FROM THIS SCAM. YOU HAVE BEEN WARNED.

Looks like I will be going through the small claims court.
No response from numerous emails. Managed to get them to answer phone (option 2 for sales) Have been promised refund but still waiting. The are quick to take your money but not too keen on giving it back when they cannot supply you with the product ordered.
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Good service and great jacket

Can't speak for everyone, but very happy with service I received. Great jacket and arrived after 2 days

Davronline Details

About this company

Davro Online are a leading UK supplier of Personal Protective Equipment including; Safety Footwear, Fall Protection Systems, Work Wear, Safety Glasses, Nailers and Staplers

Visit Davronline

Contact information

Call us on: 01273 452 247
We live here: Unit B7 Dolphin Enterprise centre
BN43 6QB Shoreham
United Kingdom

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