Dawsons Music reviews

Dawsons Music reviews

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Review by confirmed purchaser

Excellent service.

My customer service queries via e-mail were answered quickly and in really helpful detail too. I could have got my digital piano slightly cheaper elsewhere, but because I value good service I thought that if I were to have any problems in the future with this purchase Dawson's would probably treat me more fairly than maybe a different online retailer. The digital piano is perfect!
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Review by confirmed purchaser

Cannot fault at all :-)

Easy to use website, quick delivery, awesome new axe :-)
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Review by confirmed purchaser

Great Service ..

Prompt no fuss service...
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Review by confirmed purchaser

Good, professional service.

Ordering on-line at Dawson was easy. New guitar was delivered as promised, within 2 days of ordering.
Follow-up question to the service desk was quickly responded to.
I would certainly use Dawson again!
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Review by confirmed purchaser

Mistake in delivery but prompt rectification.

initially sent the wrong order but after a phone call this was quickly rectified and the matter sorted within a short time scale. However, one small matter, the promise to ring back on the day in question didn't happen as a result of not having the answer. This is understandable but it would be nice if people say they will do something on a certain day they actually do so. This is not a major criticism as the way I was dealt with overall was informative and courteous and the right order arrived fairly quickly.
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Review by confirmed purchaser

Fantastic service!

I bought a guitar expecting to have to wait a week or so for it to arrive, then boom there it was at my house the very next day! Product was in mint condition, not one blemish on it as all! I'm very very very happy with the service!
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A musicians paradise!

Helpful and friendly staff. Only came to browse and purchase some music books....walked away with a Vince Ray Fender. Thanks Dawsons....tempted to call back real soon!
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Review by confirmed purchaser

Great service and value

I am delighted with my Epiphone Les Paul Ukulele and really impressed by Dawson's service. Dawsons also seem to be competitive on price and have a massive range.

I will be back!
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Review by confirmed purchaser

Funky Fender Stool

I ordered a Fender guitar stool from Dawsons, and was told within 24 hours that there were stock issues. I was asked if I wanted to wait or cancel. I chose to wait as it was a birthday present for my husband. Unfortunately, I had to wait a little longer than expected, but when I asked for an update it was dealt with immediately and posted out within the next two days. In all an excellent product that my husband loves, and a speedy helpful response when there was a minor issue.
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Review by confirmed purchaser

It doesn't get better.

Ordered my product, product was dispatched quickly and arrived quickly... It's as simple as that.

Thanks!
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Review by confirmed purchaser

Horrendous service start to finish.

You'd think when spending over £2000 with a company that they would at least be able to get their act together and deliver the goods. Order placed on a Tuesday, I called prior to check that they A) had stock & B) could deliver on the Friday. No problem they said. After I placed the order I again called to confirm the Friday delivery, no problem they said. Friday comes - No delivery. I called to find out what was going on to be told that it was supposed to be shipping from the Manchester store but it had been cancelled (due to them selling my item?) and then was supposed to be shipping from Liverpool but they'd had a courier issue with getting access to the store to pick it up, so the bottom line was that it wasn't coming and there was nothing they could do about it. So that was a day off work wasted, not that the guy that I spoke to cared at all. I was told it might come Saturday or failing that Monday. Dawsons failed to contact me at all, had I not contacted them I wouldn't have been any the wiser. They refunded my money granted, but really? you expect far higher standards from such a big company. PMT Pro Music Technology however I can't speak highly enough of, they helped me out of a major scrape because of Dawsons lack of delivery and their staff were superb.
Dawsons Music

Reply from Dawsons Music

Hi,

Thank you for taking the time to leave a review.

I'm very sorry you have had such a bad experience but I've had a look into the situation at our end and would like to discuss it with you further. I've called a couple of times today but was unable to get hold of you. I will try again tomorrow to hopefully clarify things.

If, in the meantime, you have any further questions please feel free to contact me directly on 01925 582 438.

Kindest Regards,

Paul O'Toole
Customer Relations Manager
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Review by confirmed purchaser

amazing deal, had it not been for the interest free, I would have never been able to afford!

Really great product, I bought a Roland F120 in matt white. Was a bit slow in coming but probably because white is not a popular option. I love it its great to be playing again after so long!
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Review by confirmed purchaser

Excellent, prompt service

Purchased Yamaha P105 stage piano recently. Couldn't ask for better service!
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Review by confirmed purchaser

perfect service,best shop

Since I live in England it only buys Dawson. I m sorry but I m using translator and do not know how well explains
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Review by confirmed purchaser

Great website, keen prices and fast efficient service

Dawsons were awesome with my order. Couldn't believe the amount of stuff on their website. Check them out, you won't be disappointed.
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Review by confirmed purchaser

Knockout!

I ordered a new guitar, Dawsons sent it to me and it arrived, well packaged, and bang on time according to the tracking facility. Absolutely faultless service. Web site was superb, not much else to say apart from, 'Thank You Dawsons, I will be back'
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Review by confirmed purchaser

Excellent

From first phone call for advice (Mike) to free delivery it was a totally hassle free and pleasant experience. Would shop again and highly recommend.
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Review by confirmed purchaser

Excellent service thoroughly recommended.

Excellent service thoroughly recommended.
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Review by confirmed purchaser

100% happy!

I ordered a guitar from Dawsons which had proved a little difficult to find elsewhere. The price was good and so I placed my order and soon received this, delivered according to schedule and well packaged. Super service, and from their website you can see that they have a good extensive stock. No hesitations in using this store!
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Review by confirmed purchaser

Excellent service

Excellent service quick delivery very reliable and good phone manners

Dawsons Music Details

FREE DELIVERY

Dawsons are proud to offer free delivery on orders over £50!

0% Finance

We offer a range of Finance Options, including 0% interest and low interest loans, on our musical instruments & equipment

Hassle Free Returns

If you are not entirely happy with your order, simply return it and we'll gladly give you a full refund, exchange it or offer you a different product of equal value.

About Dawsons Music

Established in 1899, Dawsons Music sell all things musicial, to all types of musician with 11 Retail stores throughout the UK. Honest Value Prices Online and Offline

Visit Dawsons Music

Contact information

Call us on: 01925 582 420
We live here: 65 Sankey Street
Wa1 1SU Warrington
United Kingdom

Category

Dawsons Music is ranked 26 out of 37 in the category

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