Dawsons Music reviews

Dawsons Music reviews

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Review by confirmed purchaser

Amazing service

Following a mix up and absolute disaster regarding a 21st birthday present, the customer service team were so helpful and understanding. I was able to swap the item for other ones despite being over my 14 day return period. Mike from customer service was so polite, helpful and speedy with his replies and the problem was sorted in no time. Best service I've had in a while!
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Review by confirmed purchaser

Great Customer Service

After a slight mishap with an order their customer service team phoned me and fixed the problem. Friendly and helpful service.
Dawsons Music

Reply from Dawsons Music

Hi Steve

Thank you for getting in touch.

I am sorry to hear that you have not had any response to your email, this is not our usual level of service so please accept our sincere apologies. I have passed this on to the relevant department and we will be in touch very soon.

If you have any further questions please feel free to contact me directly on 01925 582 438.

Kind Regards
Mike Deponeo
Dawsons Customer Relations Department
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Review by confirmed purchaser

Hey you were great!

I can't praise Dawsons service highly enough,from the first call to the speedy delivery of the guitar I ordered.
Every query was answered thoroughly and excellent contact and updates monitoring the safe arrival of the guitar....brilliant.

I will definitely buy from Dawsons again.
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Review by confirmed purchaser

First rate service

Excellent guitar at a very reasoble price. Speedy delivery.Well packaged
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Review by confirmed purchaser

Excellent

I am very pleased both with the product and with the speed of delivery. The digital piano I ordered was extremely well packed and the sound is awesome.
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Review by confirmed purchaser

Quality service and not necessarily at a price!

My son and I visited Dawsons in Manchester City centre to have a look at the digital Pianos. After having a good look around we were approached by a Sales assistant who provided lots of information about the pianos we were interested in. He was informative, relaxed and informal. He didn't direct us to the more expensive models, just those we'd expressed an interest in. It helped enormously that he was a concert pianist as opposed to just a Salesperson. Being a premium music retailer in the city centre I was a little concerned that I might end up paying over the odds for something I could get cheaper elsewhere and when I expressed this thought to the assistant he immediately logged on to Amazon (out of stock) and other on-line sites to see what the model I was interested in - Kawai KDP90 - was selling for elsewhere. We found one on-line £50 cheaper but the postage was £30 so not much difference and no after sales service. The assistant told me that if I found a cheaper from a physical store they would price match it. I went home and did some research and found a store in Surrey who were selling the model I wanted, at the same price as Dawsons but with a free matching stool and Headphones. I contacted Dawsons with this info and the offered to match it - so I took it. I was very pleased with the range of pianos they sold, the quality of the sales assistants and the pricing policy. I went with Dawsons over the shop in Surrey because the after-sales service included home-visits should the Piano ever develop a problem and need fixing, as well as on-going support or technical advice. Cool shop.
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Review by confirmed purchaser

yay!

yayayayayay!
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Review by confirmed purchaser

Brilliant!

Really happy with the service
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Review by confirmed purchaser

Click.Delivered.Happy

Product takes a few days to arrive, must say very good and reliable. 5 stars.
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Review by confirmed purchaser

Superb

very friendly and prompt service with up to date information on delivery will be doing business with them again.
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Review by confirmed purchaser

Great customer service

The only problem appeared to be an error processing an amendment to my order (the original item was out of stock). This led to a delay and I had to ring up to find out what was going on, but the guy I spoke to was great, he fixed it for me straight away and was very apologetic.
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Review by confirmed purchaser

very happy indeed cant fault the service

First time ive dealt with dawsons online and i really cant fault there website or the service :)
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Review by confirmed purchaser

excellant service

would recomend them to anybody
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Review by confirmed purchaser

On the ball

Brilliant service , it was packaged well and was here on time
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Review by confirmed purchaser

Customer service fantastic, I was even able to pick a day for delivery

I placed my order over the phone with very helpful staff. They ensured the delivery was made when I could be at home. Fantastic service!
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Review by confirmed purchaser

Fast and helpful

There was a problem with the guitar I originally ordered, something wrong with production and its factory. However, when I rang up customer service, who happened to be very kind and helpful, sorted a swap of my original order to another guitar, without having to pay any of the extra price. And this all happened within a 3 to 4 day timespan. Really pleased, even more so as it is my first time buying a guitar.
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Review by confirmed purchaser

Quality item good price

Very good item quick despatch thanks!
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Review by confirmed purchaser

So dotty about this dress

Simply stunning dress. I bought it in blue and the colour is beautiful. It came all beautifully packaged in a box with tissue paper and I couldn't wait to try it on.
The size is true and I went for the longer length as it's for a wedding. I am 5ft 7 and it falls just below the knee.
So pleased with it. I can't wait to wear it !!
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Review by confirmed purchaser

Excellent Products and instore staff but dodgy stock views

The finance sign up was painless. Delivery was quick.
However, the online stock levels that show on the website are misleading - showing stock that wasn't going to to be delivered for months as current stock. I know it says "inc stock on order" but not knowing how much is on order and how long it will be just causes confusion and annoyance for the customer plus extra work for the CS team.
On the plus side - my guitar is awesome. :)
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Review by confirmed purchaser

DJ Controller Stand

Well packed product, next day delivery (purchased on a Friday) arrived on Tuesday, but was inclusive of the price.
Competitively priced.
Thanks

Dawsons Music Details

FREE DELIVERY

Dawsons are proud to offer free delivery on orders over £50!

0% Finance

We offer a range of Finance Options, including 0% interest and low interest loans, on our musical instruments & equipment

Hassle Free Returns

If you are not entirely happy with your order, simply return it and we'll gladly give you a full refund, exchange it or offer you a different product of equal value.

About Dawsons Music

Established in 1899, Dawsons Music sell all things musicial, to all types of musician with 11 Retail stores throughout the UK. Honest Value Prices Online and Offline

Visit Dawsons Music

Contact information

Call us on: 01925 582 420
We live here: 65 Sankey Street
Wa1 1SU Warrington
United Kingdom

Category

Dawsons Music is ranked 26 out of 37 in the category

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