Dawsons Music reviews

Dawsons Music reviews

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Review by confirmed purchaser

Great service in the end

Bought online with no problems regarding delivery
There was a problem with the guitar though
Both Gibson and Dawsons did not thoroughly check the guitar before dispatch
One of the control knobs came off I my hand the first time I picked it up
I rang Dawsons and a replacement was sent down to me within 24 hrs, no quibble ,all resolved
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Review by confirmed purchaser

excellent services

Just excellent!
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Review by confirmed purchaser

Very quick delivery via excellent trackable courrier. excellent communications and a gorgeous little ukulele!

I had regular updates from Dawsons, then from the courier, so I knew where my delivery was almost to the minute. Lovely little ukulele arrived well packaged exactly when it was scheduled to.
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Review by confirmed purchaser

Pleased as Punch

got my alesis DM6 Edrums from Dawsons Music. great experience from ordering to delivery. came on time, phone call from courier to tell me what time he would be delivering and turned up bang on time. not often you get service like this. I would recommend Dawsons music to anyone.
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Review by confirmed purchaser

Easy, with fast delivery

Good product as well
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Review by confirmed purchaser

products good, delivery on time

I bought a keyboard and a sustain pedal. All OK
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Review by confirmed purchaser

Great service, on time delivery.

Guitar ordered on Thursday evening and delivered as promised on Monday. My son was delighted.
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Review by confirmed purchaser

Pretty good overall with only one mistake.

Ordered some drum machines,all went through okay on website.Was kept in the loop about arrival in UK due to the items being new product launch so possible delays due to stock.Only issue I had was that I specified I wanted said items delivered on a Friday due to my working commitments and I stated I did not mind waiting an extra week if it meant me getting them then.Had a mail prior to dispatch of items and it was on a Friday meaning goods would not arrive till Monday,luckily my wife was able to change a shift to be there to receive the goods.This was my only issue to be honest.
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Review by confirmed purchaser

Excellent when there was a problem

I pre-ordered the new ROland TR-8, TB-3 and VT-3 at the beginning of March and was assured I'd receive mine from the first shipment. Well the delivery came and there was no TR-8!
I called the Warrington Head Office and was told I'd have to wait till the end of April...was not a happy bunny!
Anyway, later that day, Paul, from Dawsons Head Office called and said he would see what he could do. A couple of hours later, Paul phoned me to say he had located one and that it would be with me two days later.
I appreciate that when dealing with new, highly hyped, products, there can be problems...but it's how companies deal with problems that stands them apart.
Dawsons, and in particular Paul O'Toole, went above and beyond to rectify the problem and for that they are to be commended.
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Review by confirmed purchaser

Excellent service!

My guitar came when in said it would,Perfect condition,Even came in tune!I will use Dawsons in the future for sure.
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Review by confirmed purchaser

Great service

Great product and very helpful delivery person who delivered to a neighbour as requested ad contacted me to inform me of the delivery
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Review by confirmed purchaser

Great service

Excellent service. Good communication when purchasing online and quick delivery.
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Review by confirmed purchaser

Brilliant!

They were really good for delivery and stock. Their website is so easy to manage. Only issue I had was that it said all orders over £50 is free delivery but for Northern Ireland they still charge you for delivery despite my spending nearly £300. Not a big issue though, ordered on a Friday and had my new guitar on Monday! Will definitely recommend and use again :)
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Review by confirmed purchaser

Disorganised.

Ordered some guitar picks, constantly had to chase for them. Told three times they had been sent. Money got refunded and requested to rate service without receiving anything. Picks were eventually sent FOC after more than 3 weeks.
Dawsons Music

Reply from Dawsons Music

Hi Mike

Thank you for feeding back your experience.

We do appreciate you taking the time to let us know. This has been passed on to the relevant department, a member of the team will be in touch shortly.

Regards

Paul O'Toole
Dawsons Customer Relations Manager
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Review by confirmed purchaser

Really good service

Goods were well packed and a quick delivery, good service and would recommend.
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Review by confirmed purchaser

Best Service Ever !!!!!!!!

I received my order and it had been damaged in transit NOT Dawsons fault they sent out a replacement which i received the day after and their tracking system is second to none. I will recommend Dawsons to everybody can't praise them enough.
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Review by confirmed purchaser

Brilliant, fast reliable service.

Ordered on line on Tuesday night, delivered Thursday day, impeccable packed, all processed quickly and wouldn't hesitate to order again. Highly recommended..
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Review by confirmed purchaser

Dawsons is the Boss

Boss ME-80.
Not many of them around.
Delivered next day.
Very happy bunny
'Nuff said
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Review by confirmed purchaser

Good service

No 5 stars because they send the wrong item. But everything sorted very quickly.
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Review by confirmed purchaser

Just OK

Fast service, cheap price, no communication that the guitar was ex floor stock. It had one small chip in the headstock and a couple of dents in the neck.
Dawsons Music

Reply from Dawsons Music

Hi Davey,

Thank you for getting in touch, we do appreciate you taking the time to leave a review.

Please accept my apologies for the condition of the product you received. This is highly unusual as ex-display models are indicated as such on the website. Your complaint will be raised with the relevant department to follow up.

A member of the team will be in touch shortly but if you have any further questions or queries please feel free to contact me directly on 01925 582 420.

Kind Regards,

Paul O'Toole
Customer Relations Manager

Dawsons Music Details

FREE DELIVERY

Dawsons are proud to offer free delivery on orders over £50!

0% Finance

We offer a range of Finance Options, including 0% interest and low interest loans, on our musical instruments & equipment

Hassle Free Returns

If you are not entirely happy with your order, simply return it and we'll gladly give you a full refund, exchange it or offer you a different product of equal value.

About Dawsons Music

Established in 1899, Dawsons Music sell all things musicial, to all types of musician with 11 Retail stores throughout the UK. Honest Value Prices Online and Offline

Visit Dawsons Music

Contact information

Call us on: 01925 582 420
We live here: 65 Sankey Street
Wa1 1SU Warrington
United Kingdom

Category

Dawsons Music is ranked 26 out of 37 in the category

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