Dawsons Music reviews

Amazing!

Redwood 6 String bass guitar is an incredible bass, with amazing sound and good playability. I would strongly recommend those who are looking for an affordable but great 6 string bass guitar to buy it and just enjoy it to the fullest!

Quality products and matching service!

My order was delayed by the manufacturer but the Dawsons team kept me abreast of the progress at all times. Good communication and would be very happy to engage their services again.

My first guitar, perfect product, price and service.

Bought my first guitar from Dawson's after reading various online reviews. Got a great product from a large selection at a great price with quick delivery. All in all, excellent service.

Does what it says on the tin

They are good, prompt delivery and excellent products.

Great service and prices

My shopping experience with Dawsons was fantastic. The man who helped me on the phone was very knowledgable and gave me expert advice.

fab farida m2e

just aquired a new farida m2e parlour electro acoustic from dawsons,and wasnt dissapointed ,arrived 3 days afrer ordering,came with a great farida hard case,the guitar is really well put together and.finish is great ,action is quite low and the guitar is a joy to play,the noise this thing can make belies its smaller stature ,and is very good unplugged or through an amp..it is a great value guitar and i would recomend trying one..

Excellent service

Really good service

FIRST RATE SPEEDY SERVICE

goods arrived next day, good price, easy to navigate web experience

Good service

Reliable and efficient - would use again.

It took 9 months but our baby ' Marshall ' arrived safe and stunning

Wow our Fridge has finally arrived the team at Dawsons have kept us informed all the way , we have shared it on Facebook , Twitter to follow , class service and all very personal, loved the fact their emails were totally informative and honest , would reccomend them to everyone without fail.

Brilliant service, quick and easy.

I ordered my Fender American Special Stratocaster from Dawsons and it arrived in no time at all. Absolutely brilliant and faultless service.

Great!!!! Great!!!! Great!!!!

Great service. Fast delivery. Wont be too long before I buy again!!! The only reservation I have would be if you could put on the confirmation email the estimated time of arrival of the product, your service would be perfect.

Waiting and waiting for delivery

This was my first on line order with Dawsons. My purchase was supposedly for my husbands birthday on 30th March, placed on line on the 17th and informed delivery would be 3-5 working days. The item was a Roland Piano Stool to match the Roland piano purchased when St Helens store was closing down. As I hadn't received delivery I rang on the 26th March and was informed they had been waiting for stock and that stock was now in the UK, and I would be sent an email to inform me delivery date (no email received) as I had still not received delivery, I rang again on the 5th April, to be informed the item had been despatched to me, and I would be sent an email to inform me (no email received)
The item was eventually delivered on the 8th of April.
It was suggested to me by a regular user of your on line delivery services, I should ask for a discount, however I do not envisage the need to use Dawsons for the foreseeable future, so your suggestions please, a cheque for a small refund may be?
I will await your comments.
Regards
Sheila Frodsham

Ann Wallace found this review useful

17 April 2013

Reply from Dawsons Music

Hi Shelia,

I am sorry to hear that there was a problem with delivery. I have looked into your order and can see that you were not notified of the delay. Please accept our sincere apologies for this.
This is not our usual level of service and it is very disappointing that your experience has not been favourable.

A member of the team with be in touch shortly, but thank you for bringing this to our attention.

Kindest Regards,

Paul O’Toole
Dawsons Customer Relations Manager

Good overall but very poor email support!

I contacted customer support several times by email and never got a response. I had to contact them by phone to solve my problem. Other than that I've have no complaints.

Denying my contract is with them...

I purchased a high value item from Dawsons less than a month ago and unfortunately the item is faulty. Having spoken with the manufacturer it is not an issue that can be rectified. Upon informing the store I purchased it from I was told to go directly to the manufacturer for repair!? I can understand this if it was over a year old but 28 days into use?? I have checked the legality of this and my contract is with Dawsons, I feel fobbed off. Apparently an exchange or refund is not an option. So as I am just about to start gigging with this item my options it seems are to buy another one and never use Dawsons again. Very, very angry and disappointed. Doesn't seem to be the right (or legal) approach by a high street store....

16 April 2013

Reply from Dawsons Music

Hi Tom,

Thank you for your review and sorry to hear about the problems with your order. A member of the team has left a voice mail and we will try to contact you again regarding this matter. You are correct in that the product comes with a one year warranty and you should have been offered a refund. I have escalated this to find out why this was not offered at the time.

Please accept our sincere apologies.

Kindest Regards,

Paul O’Toole
Dawsons Customer Relations Manager

Value for money product.

I was not sure what to expect with the item on a special offer pricing deal, pleasantly surprised with the quick delivery and the quality of the product package that turned up, now installed to my satisfaction. First time I have used Dawsons Music and would recommend to others friends to give them a try.

Some problems encountered but was rectified quickly.

The original item was not in stock and it took a week for the online system to realise this. Once the office had rung us to tell us this the replacement item was delivered within days and was a better machine and cheaper. I would definitely ring the order through next time and not use the online ordering system.

Brilliant buy!

Really happy with this, excellent price perfect entry level instrument. Happy to recommend!

Very good service.

I ordered a stand for a Maschine controller from Dawsons and I cannot fault the service I received especially in terms of the timely delivery and careful and secure packaging that my item came in. Excellent. 10/10.

very fast delivery, my daughter delighted with her guitar, thank you

would recommend this company, very fast delivery, really pleased with guitar, many thanks!

Awesome

Thanks for the speedy delivery. Product as described!

Quick delivery, excellent customer service!

I bought an acoustic bass from Dawsons for my husband as a gift on our wedding day. The service they provide is superb and his bass was delivered quickly and packaged well. I would recommend the company without reservation.

Not great to be honest!

Guitar came within two days of purchasing but didn't work.
I was assured over the phone that it would be checked over properly.
I contacted them and no chance for bargaining, it was wait 2 weeks for a replacement as they had to order one or a credit note!
I managed to get a refund but it took 5 days to reach my account!
Wouldn't deal with hem again!

15 April 2013

Reply from Dawsons Music

Hi Matthew,

Thank you for taking time to leave a review. I am sorry that there was an issue with the guitar so I will raise this with the supplier. This should have been checked prior to dispatch so I will investigate why this was not the case.

In terms of your refund, I can see that the order was placed on the 2nd April and the refund was sent on the 5th April - a turnaround of 3 days. The delay you experienced was the time it takes your bank to process the refund.

As you had originally enquired about a replacement, the credit note was offered for convenience. However, there was no issue with your request for a refund.

If there is anything else we can do, please do not hesitate to contact me directly on 01925 582 420.

Kindest Regards,

Paul O’Toole
Dawsons Customer Relations Manager

EXCELLENT RECOMMENDED WILL DEAL WITH AGAIN

AS ABOVE EXCELLENT

Disappointment

Unfortunately although displaying items on the web as being in stock none were actually available so had an extended delay until stock arrived. In trying to purchase further items of the same type there was no room for any negotiating the price in any way.
Disappointed and would have purchased more if there had been some flexibility.

15 April 2013

Reply from Dawsons Music

Hi James,

I am sorry to hear that there was a problem with your order. The item that you purchased was on 'back order', the status of which is communicated on the basket page of our website. I am sorry if you did not see this message - and I have highlighted this to our web team - so please accept our apologies.

It is very disappointing when a customer is not completely satisfied so we take on board your feedback.

If there is anything else we can do, please do not hesitate to contact me directly on 01925 582 420.

Kindest Regards,

Paul O’Toole
Dawsons Customer Relations Manager

Very good company to deal with

I contacted Dawsons with a view to place an order, this was not a problem although the item was not available until the end of February. I eventually received the item the day after Dawsons had in their stock. I am very please with the my purchase and with Dawsons service as they have been very helpful.

Very helpful, considerate staff, easy to deal with.

Our son was delighted with the drum kit and couldn't wait to try it out.
The sound quality is amazing.

If music be the food of love, then you'll love Dawsons!

Very competitive prices. Very good service. Very helpful.

No FRET with this supplier (yes there was frets ok)

One exspensive guitar bought without the usual fondling and caressing, did'nt even need to buy it dinner. It arrived quicker than wee misty the chinchilla to a raisen packet lightning fast. Openned the box the smell was that new pungent guitar a smell like the smell of a new car. All was good the delivery guys had decided it was'nt its turn for the usual throw around the van,hammer round corners or wheelie practise. The new one was here all shiney and new waiting to be played within an inch of its life, or 2.54cm if you are european.. The service was excellent, kept up to date on the delivery process. i would recommended this music supplier keep up the good work. Any spare gibsons lying around will be gratefully recieved

good service

No problems .As it all went swimmingly I cant really say much more

Very good

Very good would use again

Communication lacking but overall a good experience

Communication let Dawson's down on this occasion, as when I went to track my order it said information not available please contact us, which meant I had no ideas where my order was until I got a knock at the door! I emailed Dawson's to try and find out why the tracking information was not available and asked them to get in contact with FedEx to see where my order was but Dawson's did neither of these things I requested as my email never got a response.
My order arrived within the 3-5days margin in excellent condition so no problems there, I would use Dawson's again but I would use the phone for contact rather than emails.

perfect!

The guitar, lead and strap turned up really quickly, and were fedexed, which made it easier for us to receive the order as they do evening deliveries. My husband is thrilled with his birthday gift.

quick and easy ordering and delivery

quick and easy ordering and delivery

Good communication, obliging helpfull staff and good delivery system. " Like the tracking".

Very pleased with the item and glad that i was able to secure the last one in stock thanks to helpfull staff. The Fedex tracking and delivery service Dawsons use is one of the best i've encountered. Would use again and would recommend

Fast, efficient, reasonable!

Would recommend to anyone. Swift delivery and reasonable price.

Fantastic

Absolutely perfect!

No problems . . .

Quick delivery, no problems, items as described. Would use again. 5/5

very very good service and a wonderful instrument.

Super Taylor 214 ce very nicely set up straight from the box every note crystal clear and a beautiful rich and deep sound. Great for picking and medium strumming , I can't put it down the finish is superb as you would expect from Taylor . The first Taylor I've had no let down here superb guitar all round top marks to Dawson's on there prompt and fast service.

Fantastic!!!!

The whole process of ordering my daughter's clarinet was very straight forward. Delivery was really fast, especially as I live in Guernsey. Great service from start to finish.