Dawsons Music reviews

Dawsons Music reviews

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Review by confirmed purchaser

very happy indeed cant fault the service

First time ive dealt with dawsons online and i really cant fault there website or the service :)
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Review by confirmed purchaser

excellant service

would recomend them to anybody
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Review by confirmed purchaser

On the ball

Brilliant service , it was packaged well and was here on time
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Review by confirmed purchaser

Customer service fantastic, I was even able to pick a day for delivery

I placed my order over the phone with very helpful staff. They ensured the delivery was made when I could be at home. Fantastic service!
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Review by confirmed purchaser

Fast and helpful

There was a problem with the guitar I originally ordered, something wrong with production and its factory. However, when I rang up customer service, who happened to be very kind and helpful, sorted a swap of my original order to another guitar, without having to pay any of the extra price. And this all happened within a 3 to 4 day timespan. Really pleased, even more so as it is my first time buying a guitar.
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Review by confirmed purchaser

Quality item good price

Very good item quick despatch thanks!
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Review by confirmed purchaser

So dotty about this dress

Simply stunning dress. I bought it in blue and the colour is beautiful. It came all beautifully packaged in a box with tissue paper and I couldn't wait to try it on.
The size is true and I went for the longer length as it's for a wedding. I am 5ft 7 and it falls just below the knee.
So pleased with it. I can't wait to wear it !!
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Review by confirmed purchaser

Excellent Products and instore staff but dodgy stock views

The finance sign up was painless. Delivery was quick.
However, the online stock levels that show on the website are misleading - showing stock that wasn't going to to be delivered for months as current stock. I know it says "inc stock on order" but not knowing how much is on order and how long it will be just causes confusion and annoyance for the customer plus extra work for the CS team.
On the plus side - my guitar is awesome. :)
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Review by confirmed purchaser

DJ Controller Stand

Well packed product, next day delivery (purchased on a Friday) arrived on Tuesday, but was inclusive of the price.
Competitively priced.
Thanks
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Review by confirmed purchaser

Staff are great.

The service is second to none, very helpful, great communication, prompt delivery what more can you ask for.
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Review by confirmed purchaser

Very helpful, quick delivery and great customer care

Love this company. I ordered drum maschine which when delivered was a couple of mm off being stable. I reported it to Dawson and they sent me a new product in two days and took back the previous package without hassle. Very satisfied both times I have used this company
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Review by confirmed purchaser

Great service in the end

Bought online with no problems regarding delivery
There was a problem with the guitar though
Both Gibson and Dawsons did not thoroughly check the guitar before dispatch
One of the control knobs came off I my hand the first time I picked it up
I rang Dawsons and a replacement was sent down to me within 24 hrs, no quibble ,all resolved
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Review by confirmed purchaser

excellent services

Just excellent!
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Review by confirmed purchaser

Very quick delivery via excellent trackable courrier. excellent communications and a gorgeous little ukulele!

I had regular updates from Dawsons, then from the courier, so I knew where my delivery was almost to the minute. Lovely little ukulele arrived well packaged exactly when it was scheduled to.
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Review by confirmed purchaser

Pleased as Punch

got my alesis DM6 Edrums from Dawsons Music. great experience from ordering to delivery. came on time, phone call from courier to tell me what time he would be delivering and turned up bang on time. not often you get service like this. I would recommend Dawsons music to anyone.
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Review by confirmed purchaser

Easy, with fast delivery

Good product as well
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Review by confirmed purchaser

products good, delivery on time

I bought a keyboard and a sustain pedal. All OK
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Review by confirmed purchaser

Great service, on time delivery.

Guitar ordered on Thursday evening and delivered as promised on Monday. My son was delighted.
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Review by confirmed purchaser

Pretty good overall with only one mistake.

Ordered some drum machines,all went through okay on website.Was kept in the loop about arrival in UK due to the items being new product launch so possible delays due to stock.Only issue I had was that I specified I wanted said items delivered on a Friday due to my working commitments and I stated I did not mind waiting an extra week if it meant me getting them then.Had a mail prior to dispatch of items and it was on a Friday meaning goods would not arrive till Monday,luckily my wife was able to change a shift to be there to receive the goods.This was my only issue to be honest.
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Review by confirmed purchaser

Excellent when there was a problem

I pre-ordered the new ROland TR-8, TB-3 and VT-3 at the beginning of March and was assured I'd receive mine from the first shipment. Well the delivery came and there was no TR-8!
I called the Warrington Head Office and was told I'd have to wait till the end of April...was not a happy bunny!
Anyway, later that day, Paul, from Dawsons Head Office called and said he would see what he could do. A couple of hours later, Paul phoned me to say he had located one and that it would be with me two days later.
I appreciate that when dealing with new, highly hyped, products, there can be problems...but it's how companies deal with problems that stands them apart.
Dawsons, and in particular Paul O'Toole, went above and beyond to rectify the problem and for that they are to be commended.

Dawsons Music Details

FREE DELIVERY

Dawsons are proud to offer free delivery on orders over £50!

0% Finance

We offer a range of Finance Options, including 0% interest and low interest loans, on our musical instruments & equipment

Hassle Free Returns

If you are not entirely happy with your order, simply return it and we'll gladly give you a full refund, exchange it or offer you a different product of equal value.

About Dawsons Music

Established in 1899, Dawsons Music sell all things musicial, to all types of musician with 11 Retail stores throughout the UK. Honest Value Prices Online and Offline

Visit Dawsons Music

Contact information

Call us on: 01925 582 420
We live here: 65 Sankey Street
Wa1 1SU Warrington
United Kingdom

Category

Dawsons Music is ranked 26 out of 37 in the category

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